Customer Ratings & Reviews

I REALLY wanted to love this espresso maker. After all, I saved a LONG time to be able to purchase one (mom of 3 daughters here) and after all my research convinced my husband THIS is the one I wanted and how I thought it would be worth the investment. Sadly I have to say this is a HUGE disappointment!! I first got it April of 2021 in black truffle. Quickly the machine as much as I have tweaked every setting possible etc. kept leaving really wet pucks & making inconsistent shots, then it started not turning on and making a weird beeping sound instead, lastly the black finish was not sealed well because just from hand washing the tray with a soft no scrub sponge it kept getting chipped off just with warm water & soap?! forget brushing anything against it at all it just chips, it looked like I’ve had it for years after only a few months. We searched over & over on the Best Buy website and months later we’re finally able to exchange it because they finally had one in stock! Well, the one we exchanged for the screen display is messed up, can’t save any of my preferences because the key board doesn’t work!! As well as this particular machine each thing I’m trying to click I have to try 1,2 or 3 times because the screen display is messed up (my last machine was sensitive and I only had to barely touch each thing) one of the reasons I went with this one and NOT the $699 breville espresso maker is because of the touch screen I thought was neat But it doesn’t work! Now just a few weeks later it is not turning on right away and makes the same beep noise the last one started making. There doesn’t seem to be a machine at any of the surrounding stores or neighboring states near us so I cannot exchange it. My husband called Breville costumer service and they were not only rude (walking him through the trouble shooting and putting it back to factory settings) which was surprising?! We searched over & over on the Best Buy website and months later we’re finally able to exchange it because they finally had one in stock! Well, the one we exchanged for the screen display is messed up, can’t save any of my preferences because the key board doesn’t work! As well as this particular machine each thing I’m trying to click I have to try 1,2 or 3 times because the screen display is messed up (my last machine was sensitive and I only had to barely touch each thing) Now just a few weeks later it is not turning on right away and makes the same beep noise the last one started making. There doesn’t seem to be a machine at any of the surrounding states near us so I cannot exchange it. My husband called Breville costumer service and they were not only rude (walking him through the trouble shooting and putting it back to factory settings) but said they only way to get a new one is to put a hold on our CC for the same amount over $1,100 to ship us a new one & it would take weeks, then we have to ship ours back to get the money back. This is completely unacceptable and should be able to be done differently. Not everyone has that much money just hanging around able to put a hold like that on their funds. We are extremely disappointed at the “costumer service” we received from Breville As well as this being our second espresso maker from them in less than a year not working correctly. but said they only way to get a new one is to put a hold on our CC for the same amount over $1,100 to ship us a new one & it would take weeks, then we have to ship ours back to get the money back. This is completely unacceptable and should be able to be done differently. Not everyone has that much money just hanging around able to put a hold like that on their funds. We are extremely disappointed at the “costumer service” we received from Breville As well as this being our second espresso maker from them in less than a year not working correctly.

Amazing , bought for my wife she loves it. Savinf fortune on cofee shop coffee

Love this coffee machine, everything you want it’s at your fingertip

This machine is a game changer and worth EVERY cent! I adore it! In addition to producing remarkable coffee, it is such a beautiful appliance.

Great product easy to use, makes a great cup of coffee high quality

Life saver! I use this every day and this is one of the best things I have ever purchased!

Great expresso machine. Easy to use and makes awesome coffe.

One of the best purchases I have ever made hands down.

My mom loves it, she enjoys making coffee everyday.

Best coffee weve ever had!! Everyone loves it. Cant compare.

Meets expectations, good product. For a super automatic you can’t ask for much more

Excellent espresso maker! By far has all you need to be at home Starbucks

Great coffee machine. It's a little bit expensive but its worth. We have coffee everyday since we got the machine. Easy to use and clean.

Extremely satisfied with the purchase! Highly recommend.

Everything is good excellent……………………………………………………..

Omg!! One of the best machines i have owned. No more starbuck you save so much money it pays it self.

I like it very much,it's wonderfull,i enjoy it gives me

Thrilled with this coffee machine, exceeded all expectations. Easy to use and milk frother is exceptional

This espresso machine is great I don’t know what I would do without it gets me going in the morning it’s the best

Great!! Easy to use and makes great tasting coffee!! I'm not a coffee drinker, but I love it!!!