Customer Ratings & Reviews
- Model:
- BES880BSSBUS1
- SKU:
- 6203022
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Barista Touch Espresso Machine for its ability to produce great coffee and its ease of use. The integrated grinder and touch screen features are also appreciated, along with the overall design and performance of the machine. While the price may be a concern for some, and the noise level is noticeable, the positive aspects of the machine seem to outweigh these drawbacks.
This summary was generated by AI based on customer reviews.
Best Buy is a terrible store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy would not honor their price match policy. Im returning this item. Dont know how this company stays in business with their poor policies. I will shop almost anywhere else in the future.
No, I would not recommend this to a friendBreville Touch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an espresso novice, this machine has been incredible! Easy to set up and use once you get your settings right. You can make coffee shop quality drinks right at home. Definitely like and would recommend to anyone in the market for a high-end espresso machine.
I would recommend this to a friendEspresso maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far working great. Only downside so far is Milk steamer doesn’t get as hot as I would like.
I would recommend this to a friendDelicious espresso at home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is amazing! After a few test shots and dialing in, I’m making delicious flat whites. I love being able to customize my drinks and the ability to texture milk automatically or manually depending on how involved I want to be.
I would recommend this to a friendBreville Barista Espresso Machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine stop working after a year, seal went bad, sent it off to Breville to get seal replaced they charged me $249.00 to put a seal in it was a $6 part . Got it back now water is leaking out the back. How do you replace a seal and not check and make sure everything is ok. Very UPSET.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231127BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Worth the Splurge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally broke down and splurged on this espresso machine. I love it! It took me a handful of times to get the hang of it, but it is actually pretty easy. My guests over the holidays were impressed! It looks pretty in my counter.
I would recommend this to a friendDon’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor coffee. Wasted a lot of coffee. My cheaper $150 espresso machine brewed better coffee on it. Their support is good but spent a lot of time on it. I’d rather buy this through a different retailer who has 30 day return window than being stuck with a 14 day return window on BestBuy. At least I’d be able to return. Unfortunately, I missed my return window in going back and forth with Breville customer support.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241112BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Not worth the price tag, cheap plastic parts.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So hard to get a good latte. Espresso was too watery or too dark / bitter, no matter what grind settings we tried. After wasting so much coffee beans, water and milk, we returned it for a refund. Last but not least, most of the coffee maker parts were built with cheap plastic. Not worth the $799 price tag.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Pretty solid machine for beginner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is well built with this price. The coffee taste pretty good, through it requires some practice at the beginning. I love that it allows both automatic and manual frothering, and it’s pretty good and easy!
I would recommend this to a friendStopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best coffe but ...machine stopped working after 14 months.
No, I would not recommend this to a friendA good machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine gives you acceptable coffee. Not a very special one. Definitely does not with 1100$.
No, I would not recommend this to a friendMy Own Little Coffee Shop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The temperatures are easy to read. I can froth the milk faster than the previous model which lasted me over 10 years. I am able to program by name how much and for how long to make the expresso.
I would recommend this to a friendDid NOT work right out of the box.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a ER05 error and wouldn't allow me to use any functions. Returned the same day
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
6 months and no latte
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Six months into this purchase and the machine has no water pressure. I’m giving it 2 stars because when it was working properly, it pulled a delicious shot. Almost the best I’ve had. Will update after my experience with the warranty department
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231010BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Broke after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As thr title mentions, broke after a 1.5 years of service. The milk sensor wire snapped with replacement parts hard to come by
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BB240812-RS . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
easy for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a person like myself who wants a great espresso drink with little to no knowledge of how to make them, this machine is awesome.
I would recommend this to a friendBest cup of coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a dream easy to use slight learning curve to fine tune the flavors to my preferences but nothing better than a good cup of coffee in the morning
I would recommend this to a friendBroke after 3 months, shipped in original box
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star for working well for 3 months. One day it started to make loud noise and stopped brewing completely the next day. I have descaled twice and nothing works. Contacted Breville (wait time over one hour for every call) for an exchange of machine but was told that they are out of stock for the next 3 weeks. Delivery was also bad as it was shipped in the original box and box was half damaged by the time it arrived. Overall, it has been a very negative experience given the price of this machine.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210419MR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Love It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the types of coffee i can make with it and now my wife and i are saving money by not going to Starbucks. Will pay for itself in no time
I would recommend this to a friendbad experience with Barista
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.coffee was watery, selections were limited, cannot adjust much, too complicated to make a cup of desired coffee, too expensive, glad to be able to return it.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.