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Customer Ratings & Reviews

Your price for this item is $399.95

Customer reviews

Rating 4.1 out of 5 stars with 133 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are delighted by the Grind Control 12-Cup Coffee Maker's excellent coffee quality and ease of use, frequently praising its ability to produce a delicious cup of coffee and its user-friendly design. Many appreciate the coffee maker's temperature control, which keeps coffee hot for an extended period, and the integrated grinder for freshly ground beans. While some minor issues with pouring were noted, the overwhelmingly positive feedback points to a highly satisfying coffee-making experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-133 of 133 reviews
  • Rated 1 out of 5 stars

    Poor for Grind Size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee maker is not good at all. The grind setting is minimal and it doesn’t keep all grinds in the basket. Very poorly designed by Breville. I’ve purchased a number of their products and this is by far my least favorite.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV230403BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information. brevilleusa

  • Rated 1 out of 5 stars

    Not a good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee is weak regardless of adjustments made. Only way to get strong coffee is to override the grind feature. Cleaning basket and shoot after each use is time consuming.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Malfunction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I had to return it because it malfunctioned but Best Buy customer service was helpful.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. brevilleusa

  • Rated 1 out of 5 stars

    Defective amd poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First unit kept over flowing cups and wouldnt shut off. Exchanged for a sexond unit that stopped griding after a month. Total waste if time. Look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV230306MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information. brevilleusa

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watery coffee everytime. Beans dont automatically fall into grinder. Its a lot of work for the price, and bad quality

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV230322BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information. brevilleusa

  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    A little messy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes good coffee and does the job. However, the carafe tends to drip from the spout after pouring. Also, there are grounds all over the place after brewing, needs a lot of daily wiping up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Great coffee maker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great. It took a little bit of trial and error to get the strength I was looking for correct. Now that that is dialed in, it makes an absolutely fantastic cup of coffee. It's also very easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!!!!!!!!!!!!!!!! Works great!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Coffee Maker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it since Aug 2019 and it always makes a grwat cup of coffee!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My Breville Grind Control Odyssey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Breville Grind Control Odyssey Like a moth to the flame, my love for a good cup of coffee led me down the treacherous path of owning not one, not two, but three Breville Grind Controls. Yes, three. Each one was a siren, luring me in with promises of a perfectly brewed cup, only to dash my hopes against the rocky shores of malfunction and despair. Our first dalliance with Breville was promising, like a summer fling. It lasted about a year before the basket started shedding parts like a dog in spring. The grinder, no matter how much we pampered it with cleaning, became as stubborn as a teenager refusing to do chores. Yet, we were seduced by its sleek look and the convenience of grind-and-brew all in one. Undeterred, we waded back into the waters of Breville, buoyed by the belief that surely, this one would be different. Alas, it was not. The second one succumbed to the same ailments before it could even celebrate its first birthday. Breville, perhaps sensing our impending betrayal, sent us a replacement unit. It, too, died a slow, agonizing death, with the grinder grinding to a halt and parts falling off like a poorly made costume at a school play. Still, we clung to hope, as one does to a dysfunctional relationship, because we had other Breville kitchen items. We liked the idea of a matching set, a cohesive narrative in our culinary life. So, we gave it one final shot. Purchased in February, by June it was déjà vu all over again. The grinder was on strike and the basket was a disaster zone. Breville’s customer service suggested we return the unit for inspection and possible repair. The audacity! Were we expected to endure the coffee-less limbo while they tinkered with our machine? NOPE. We marched to a competitor, betrayal in our hearts, and began plotting the slow replacement of our other overpriced Breville gadgets. In the end, I must implore you, dear reader, do yourself a favor and steer clear of this money pit. Let my tale of woe be a cautionary one: don’t waste your money on the Breville Grind Control.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. brevilleusa

  • Rated 1 out of 5 stars

    One of the WORST I have owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. Excessively needy of pampering and attention and only after a few years of minimal use, the calibration no longer works. You would expect a bit better product at this price point. It's a sad day when a Hamilton Beach out performs this "premium" maker. Do yourself a favor and get a nice burr grinder and a good drip maker and leave this one for the uninformed sheep.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV231218BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information. brevilleusa

  • Rated 1 out of 5 stars

    Grinder stops working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two of these and both of them stopped working after a few months. The grinder just stopped working. I use the one have now for just brewing regular ground coffee.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV2400708BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. brevilleusa

  • Rated 1 out of 5 stars

    Good Coffee? the jokes on me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst coffee maker I have ever owned. To start off with the coffee filter compartment doesn't stay closed when you start the machine, grinds everywhere. Second it never makes the same amount of coffee 2 times in a row. I have it set on 12 oz , This thing will be replaced as soon as I can afford a good machine.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV221223BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information. brevilleusa

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