Customers find value in the Oracle Touch for its coffee quality. Customers rave about the fantastic espresso it makes and express their love for the espresso machine.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
Pros mentioned:
Coffee quality
Rated 5 out of 5 stars
Fantastic Espresso Machine.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Espresso Machine! We've set it up to turn on for the time we are ready to make our morning Mochas and it works quickly. We can grind beans, .ake espresso shots and froth milk simultaneously. Love it and considering a 2nd purchase for husbands work!
This review is from Breville - the Oracle Touch - Damson Blue
I would recommend this to a friend
Rated 3 out of 5 stars
Great coffee but not with the extra price
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Expresso machine. But not worth the high price. This has a double broiler which means it can make Expresso at the same time as froth milk. But this also means it takes about 10 mins for everything to be ready.
The Breville touch express (half the cost) provides instant water… and since this my home not a business, I need to be able to process milk and Expresso at the same time. Also there is a difference in size. The oracle won’t fit under a standard kitchen cabinets. The touch express are smaller and do.
Oh… breville sent me the wrong color, which im irritated about because this is a very expensive machine. I’m am going to return
This review is from Breville - the Oracle Touch - Damson Blue
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Not a reliable espresso machine.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this machine after donating my long owned Breville Oracle (bought in 2016) and boy do I regret giving it up.
We bought the Oracle Touch expecting a premium experience and a refreshed user interface. The first Touch unit shipped and within a month or two developed an issue with the boiler -- where the water completely drained out of the machine into the drip tray at start up.
I have the TotalTech warranty and got a refund and ordered a new unit. The new unit had the same issue and stopped grinding after 35 days. So the existing issue was compounded.
Sadly I'll be looking elsewhere for my home espresso fix.
This review is from Breville - the Oracle Touch - Damson Blue
No, I would not recommend this to a friend
Brand response from Breville Consumer Support
Posted .
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231211BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Pros mentioned:
Coffee quality
Rated 5 out of 5 stars
The best machine.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best coffee machine on the market. Easy maintenance and makes the best coffee I’ve ever tried. I sold my Jura for this.
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
While I’ve just had the Oracle Touch a few days I nevertheless have thoughts. Overall, it is amazing in design and functionality. It’s heavy, to be sure, but once set up it works and performs as advertised. The grind and tamping functions work perfectly although the grind setting seems to change on its own slightly…not a huge issue. It take a few minutes to warm up and, when ready the power switch changes to steady from flashing. The large water reservoir is appreciated and is easy to fill from the top of the machine. The only adjustment that i have made so far is to adjust the grind size so as to achieve the proper extraction…worked great and is now in the recommended range. The portafilter and tray are a snap to clean. I’ve noticed the tray receives very little post extraction water which is very different from my previous machine…Barista Touch. I also like the ability to set start up time and shut down delay. This machine is expensive but, so far, I’m happy with the purchase and feel that I made a great choice.
This review is from Breville - the Oracle Touch - Damson Blue
I would recommend this to a friend
Rated 2 out of 5 stars
Bad experiences
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The unit broke down twice. I had to ship it back to breville. Not worth the money. They gave really bad customer service.
This review is from Breville - the Oracle Touch - Damson Blue
No, I would not recommend this to a friend
Brand response from Breville Consumer Support
Posted .
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 5 out of 5 stars
Breville Oracle Touch
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love these espresso machine, I have 2 other ones of these and love every one
This review is from Breville - the Oracle Touch - Damson Blue
I would recommend this to a friend
Rated 1 out of 5 stars
Is brock in 3 weeks
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's not even a month old and it starts to throw the water and it starts to make a noise like terror
No, I would not recommend this to a friend
Brand response from Breville Consumer Support
Posted .
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230525BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Rated 5 out of 5 stars
Awesome Machine
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This machine exceeds all expectations I had for what I was looking for.
I would recommend this to a friend
Pros mentioned:
Coffee quality
Rated 3 out of 5 stars
3 times the charm - we hope
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are on our 3rd Breville - the Oracle Touch - in 24 months. It makes a fantastic espresso and we loved the 1st one for 10 months. Then when turned on the water just ran through until it filled the drip tray then went all over. The 2nd had an error 12 months in and we used our BestBuy warranty to get a 3rd. For the price tag, it should last more than a few months at a time.
This review is from Breville - the Oracle Touch - Damson Blue
I would recommend this to a friend
Customer reviews from breville.com
User rating, 4.5 out of 5 stars with 62 reviews on breville.com.