Customer Ratings & Reviews
- Model:
- BOV860DBL1BUS1
- |
- SKU:
- 6514381
Customer reviews
Rating 4.7 out of 5 stars with 762 reviews
(762 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Smart Oven Air Fryer is easy to use, with an excellent air frying capability and great overall performance. Many appreciate its size and baking capabilities. However, some customers have concerns regarding its price and the noise it makes. A few customers mentioned difficulty cleaning it and issues with the door.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air fryer
Rated 5 out of 5 stars
Awesome oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an upgrade. Makes the perfect toast. Air fryer is awesome. Even made chocolate chip pecan oatmeal cookies, surprisingly delicious.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance, Size
Rated 5 out of 5 stars
Awesome Multi-function Toaster Oven
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My regular toaster died not too long ago and I've been long wanting a toaster oven as a replacement. I got that and more with this Breville Smart Oven Air Fyer. Not only is it a toaster oven, but it eliminates the need for me to have a separate stand-alone air frying machine (thus freeing up a bit more space in my kitchen). Overall, the oven is about the size I expected. It fit nicely on my counter and the black metal and stainless steel accents nicely match my black and stainless steel kitchen appliances. The back-lot LCD panel is cool. When you use the oven, it turns on in a cool blue color. When the oven is heating up or in-use, the LCD panel turns amber to indicate it is on. When not in use, the back light turns off, so it just looks gray with the black text. Nice way to determine whether it is on or off. A few accessories come with this oven, including a rack (necessary), and a few bonus extras including a pizza tray, frying rack, roasting rack, and broiling rack. Usage is pretty straight forward. Using the function knob, select the usage option on the screen, make necessary adjustments to temperature and time, and click the Start button. So far, I've been able to use the oven for toast and heating up a frozen pizza. I've used the air fry function cook some chicken wings and they came out just as good as my stand-alone air fryer. One reason I like this over the stand-alone one is that the basket is way larger, allowing me to cook more wings at once. This eliminates the need to have to constantly reload, stretching out kitchen time. One thing I did do, though, was use the roasting rack as a way to catch the grease from the chicken wings from under the frying basket. I didn't want the grease dripping all over the bulbs at the bottom of the oven. It made clean up much easier as I'm kind of a clean freak. Cleaning is relatively simple. The crumb tray at the bottom pulls out to dust and clean off. The inside can be cleaned with a kitchen sponge. The top heating elements are a bit difficult to clean properly because of the protective housing, but I was able to get most of it. The light bulb is protected with a cover, so that was easy to wipe clean. Overall, I've been very pleased with this multi-function oven. Not only does it look very premium, it actually eliminates the need for a regular toaster and an air-fryer. If you are on the fence of purchasing a toaster oven and are considering the Breville Smart Oven, just get it. You won't be disappointed.
This review is from Breville - the Smart Oven Air Fryer - Black Truffle
I would recommend this to a friend - Cons mentioned:Noise
Rated 3 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are all air fryers this loud? But its good, like the accesory option,
This review is from Breville - the Smart Oven Air Fryer - Black Truffle
I would recommend this to a friend - Cons mentioned:Noise
Rated 1 out of 5 stars
Not Satisfied with Breville
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed in the high frequency whine when this is plugged in. Its a known problem that Breville clearly is not addressing, but I didnt know about until it was too late. You have to unplug this when not in use or remain very annoyed.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine. This was a bit more expensive than other models but worth it. Easy to use and works quite well
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great upgrade!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a 9 year old unit and wanted to try out all the new features this brought forward. Very pleased!
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Got toast? I don’t.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks cool but it cooks unevenly. Items in front are hotter than items in back. Even for simple toast.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Size
Rated 5 out of 5 stars
Great oven and perfect size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and perfect size for our counters. The Pro version was too big. Love every feature
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Perfection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect oven !! I was highly impressed with the easy to use instructions and mechanisms.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Slow Toasting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice functionality. However, the heat for toasting seems pretty weak causing a longer time compared to similar devices.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a Christmas gift and they loved it! They have wanted one for a long time!
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend - Cons mentioned:Cleaning
Rated 2 out of 5 stars
Difficult to clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to clean because of the exposed elements and the lower pan stains. Returned it.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Air oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Just what I’m looking for and easy to clean
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it. Glad I bought it. Does everything I need
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great replacment for our old beat up one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great very effecient , bout this for my wife and she loves it
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Order cancelled
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not about the unit but about BB. Bought the unit and the order was cancelled and hour after I left the store. Has to go back to the store to find out why and they had a cheap excuse about warehouse availability. Should have known that before when I was in the store.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven. The Air Fryer is amazing. Easy to clean.
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
I would recommend this to a friend Rated 2 out of 5 stars
Only worked for 2.5 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 2.5 months. I absolutely loved it. Then one day I pressed the power button and nothing. 2 things, use gloves when using this- I burn myself everytime if I don't. For the manufacturer, I would like a tray that fits on the bottom below the air basket to catch drippings. I do not care for the pull out tray underneath the unit.
This review is from Breville - the Smart Oven Air Fryer - Black Truffle
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240301BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Rated 1 out of 5 stars
If it breaks, DON'T expect prompt Mfgr support!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I posted on Trust Pilot: "Created a ticket on Sunday, no response still by end of day Thursday. Call wait was 90+ minutes - said they'd call back 2 days ago. Abysmal! EDIT: [I received the canned "Sorry" message]: Here we go, the canned "Sorry" followed by ALL THE THINGS TO DO THAT I'VE ALREADY DONE! If I ran my company support desk like Breville, I wouldn't need one - I'd have NO CUSTOMERS." I think that says it all... looks nice, worked for a month or so, then radio silence from Breville Support (I am assuming they actually have some).
This review is from Breville - the Smart Oven Air Fryer - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230306MR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Cons mentioned:Noise
Rated 1 out of 5 stars
Very disappointing....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Made a loud buzzing noise the entire time (whether in use or not). It also seemed to draw a lot of power when not in use. I was super disappointed...
This review is from Breville - the Smart Oven Air Fryer - Black Truffle
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210813MR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.









