Customer Ratings & Reviews
- Model:
- BMO850BSS1BUC1
- SKU:
- 6362516
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the Smooth Wave 1.2 Cu. Ft. Microwave for its ease of use, overall performance, and quiet, soft-close door. Many appreciate its perfect size, top-notch design, and well-thought-out controls, as well as the convenience of its heating capabilities. However, some customers find the price a bit high, and a few have expressed concerns about the clock not being illuminated and difficulties with the popcorn setting.
This summary was generated by AI based on customer reviews.
Lasted for two months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! If you do not buy the extended warranty from Best Buy, they will only accept returns for a very short period (30-45 days I believe). Even though the advertising states a 1 year warranty. Best Buy declined my return after this really nice microwave broke. (Center wheel quit spinning).. They had me deal with Breville directly and I had to pack and ship it back to Breville. Once Breville received confirmation of it being shipped, Breville was supposed to send a replacement. It’s been almost four weeks with NO microwave now! I have always been impressed with Breville products, including this microwave until it broke. Best Buy advertises a one year warranty although after less than a month or two, Best Buy refuses to service the product they sell and makes you deal with Breville directly. Super inconvenient!!! I’m wearing my toaster oven out. It’s also a Breville, but it works fine.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230706BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Don’t buy Breville product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! If you have a defective microwave like I have, you’ll never actually get a replacement from Breville. The Breville company and I have been emailing back and forth for over two months. The initial email I received from them was promising, it went down hill from there. Something with the door actually locks not allowing the door to close. I have to mess with it constantly to get it to work correctly. Looks like I’m stuck with it!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210503MR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Failed just after the warranty expired.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave died after 15 months. The soft close quit after three months. It didn't get that much use; there are only two of us. Very, very disappointed, especially given that we paid $400.00 for it. I'm never buying Breville again.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250210BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Cons mentioned:Popcorn
Too expensive for a pretty face.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it only worked. It's a good looking appliance but basic microwave cooking is not its forte. Popcorn comes out with half the bag unpopped (at maximum recommended time), reheating or defrosting takes 2 tries..... Sad. It just doesn't cook.
No, I would not recommend this to a friend Do Not Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in September 2021, stopped working today - Will turn on but won’t heat food. Have never had this issue with any previous microwaves, all other makes and less expensive, have only ever changed them for aesthetic reasons. Do not buy!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BB240814-RS . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
Short life span
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this microwave initially, but after 17 months it no longer works. It has a loud buzzing noise when operating. Given this is at the higher price point for a countertop microwave, I expected it to last longer than 1.5 years and would not recommend this to anyone. At this price point I would have expected to get 3-5 years out of the appliance.
No, I would not recommend this to a friendExpensive paper weight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I really loved this microwave. Purchased a home in back in 2020 and decided to splurge and buy high end appliances including this particular model back in 2020. Me and the wife loved this initially. Now it is May of 2023, out of warranty and now tripping my breaker. Love the design, love the feature, horrible reliability for a high end appliance.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230530BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Looks nice, now broken permanently.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has broken 3 times now. The first two were replaced under warranty. Now out of warranty it stopped heating. These Breville products look nice but just don't last. I've had similar issues with an expresso maker and a panini maker.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210614MR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door stopped closing without tripping the breaker after 4 days. Returning to store ASAP
No, I would not recommend this to a friend
