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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 47 reviews

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79%
would recommend
to a friend

Customers are saying

Customers admire the Shiatsu 3D Lumbar Massager with Heat for its heat feature, with users expressing their love for the heat option and its effectiveness for sore muscles. Additionally, customers appreciate the muscle relief provided by the massager, noting its relaxing and soothing effects, as well as its ability to loosen up tight muscles and alleviate chronic pain. Customers also appreciate the massage area that helps massage the lumbar area, upper and lower back.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-47 of 47 reviews
  • Rated 3 out of 5 stars

    Had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great but couldn't control intensity of massage

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure if I would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not have much for heat and the balls hurt my back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too stiff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get it comfortable. To stiff to do its job.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So hard it hurts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually got this as a gift since I always seem to have an achy back but it hurts more than my back! Plastic way to hard and certainly can't lay down or even sit while on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine does not feel relaxing in any way. It gives the user an awkward uncomfortable feeling. Also, the heating element is poor and barely reaches a warm level.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lumbar messager is very uncomfortable. Also be careful using the heat. It left 2 blisters on my back about the size of a fist.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Caused back pain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager presses hard against the back and can be painful. There is no setting to adjust the pressure. I had pain in the back for several days after using this. BUYER BEWARE: Best Buy does not take returns for this item. They said they don't take massagers back for hygienic reasons.

    No, I would not recommend this to a friend