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Customer reviews

Rating 4.6 out of 5 stars with 205 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 205 reviews
  • Rated 5 out of 5 stars

    Easy printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice printer and easy to install and used.We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy buyer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered ahead of promised time easiest way to buy from the comfort of your house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything we wanted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we wanted! Love the large document feed - especially for scanning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer works great. The only thing I had to do was to block Brother from sending me messages even though I unsubscribed to everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems very slow at times and it will just randomly stop printing. I have to go in and cancel the items in the queue and start over.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear that you are having some software issues with the Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:

      https://www.brother-usa.com/support/DCPL2640DW Brother

  • Rated 5 out of 5 stars

    Excellent value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using Brother MFC for several years now for home use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice printer difficult to navigate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too difficult to connect to internet. I have tried multiple times and have a hard time and I am kinda techy so I can imagine someone that doesnt know about technology.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you are experiencing connectivity issues with the Brother DCPL2640DW. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support Brother

  • Rated 3 out of 5 stars

    Fast scanner. Toner empty too soon.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Fast auto document feeder. Con: Toner that came with it only lasted two months! My old bare bone brother lazer printer lasts about a year before replacing. Also, this one did not come with the touch screen like my old one, which made it seem cheap and navigating through the menu is rough.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:

      https://www.brother-usa.com/support/DCPL2640DW Brother

  • Rated 5 out of 5 stars

    Best copier

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother copier best one I ever had. Don't have to worry about color cartridge. It's in all black wireless copier.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this printer/scanner/ etc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks! No password on the back so I cannot register it or get updates. I don't like that you can't scan if the toner is out. It keeps telling me I need paper and it's half full. It mangles envelopes, they come out wrinkled and crooked. I need to return it actually.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice printer but issue with wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good printer but it doesn't remember the wifi so I have to constantly put the password in

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you are experiencing connectivity issues with your Brother DCPL2640DW. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support Brother

  • Rated 1 out of 5 stars

    Bad Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and let it wet outside. If the delivery guy just used his common sense, i could have used the box as a present.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Networking is Awful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother's printer is not a user friendly product. I had difficulty with he cartridge and support was bad. Go that working then tried networking to ethernet connection. It did not work. It is not Apple friendly either. BestBuy was very helpful and refunded my money.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear your experience with Brother Customer Service was poor and that you are planning to return the Brother DCPL2640DW. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:

      https://www.brother-usa.com/support/DCPL2640DW Brother

  • Rated 1 out of 5 stars

    DCP-L2640DW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot load the printer to my computer. Have tried aeveral times to load a new driver but there is no driver for my printer in Brother driver downloads.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear that you are having driver installation issues with the Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:

      Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32504250004/workspaceContext/workspace/processedPrint/Answer/179196

      If you still have difficulties please contact Brother Customer Service at:

      https://www.brother-usa.com/support/DCPL2640DW Brother

  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scanning feature will not connect. The app on the app store will not download.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for your small business

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running an in-home business requires a reliable printer/copy machine that can handle lots of printing. With so many brands in the market, it may seem hard to decide what to go with. With a reputation like brother’s, you really can’t go wrong. I’ve used many of their products in the past and have never been disappointed. So, I decided to go with the Brother - DCP-L2640DW for my in-home business. The setup is super easy. The app makes everything even easier, and has so many useful features for any business. The prints are nice and clear, and without any problems so far. You have multiple connection options that make it super efficient. Another big plus is the compact design of the printer that allows me to put it just about anywhere in my office/home business. The huge box made me think it was going to be big and heavy, but I was surprised at how light it is. As for print speeds, being that it is a black and white printer, the Brother - DCP-L2640DW is really fast. I am able to print a loan signing packet super quickly with this printer. Like many other brands, brother has an ink/toner subscription service that helps me to not run out of toner. The only downside to it is the fact that I can’t print in color. That would definitely be a great option when trying to print flyers for your business. Overall, the Brother - DCP-L2640DW is a great addition to my in-home business. I would definitely record it to anyone.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    One of the best printers ive used.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother DCP-L2640DW printer is one of the fastest printers I’ve ever used. For black and white copies this thing does a fantastic job with all the features that it has. Wireless printing worked so effortlessly with the WiFi network; that’s because this was one of the easiest printers to set up. The Brothers app gave me a little trouble setting up but manually used the LCD screen to connect to WiFi. DCP-L2640DW looks nice inside an office and there is a fax feature here as well. Making. Copies of a document were less than a few seconds with each print. Laptops, Tablets, and cell phones are all connected to the printer without a problem. The packaging was perfect and nothing was broken inside the printer when received. I’ve had a good time printing with this one for B&W documentation. It’s one of the best if you are looking for a printer without color and prints at an insane speed. It’s perfect for a printer and that alone deserves 5/5 stars. I never had a printer where I set it up with the speed and quickest that I did. No issues concerning WiFi connectivity. As far as ease of use go this is up there on my list. Without being a tech guy I would recommend this printer to anyone.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    YOU can’t go wrong with this printer a great dea….

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the things that I love about this printer is the fact that not only is it not big an bulky it is compact and able to fit easily in a corner to allow optimal space. Having students we are able to fill the printer with a nice amount of paper. Other printers you can fill the printer with minimal amounts of paper but this holds about 200 sheets of paper which is a good amount when yo need to print lots of things. The printer speed is optimal. I love the fact that this printer prints very fast. You don’t Have to sit around and wait for your documents to print. You can have what you are looking for fairly fast especially if you have a lot of them to print. The quality of the printer is wonderful and the price of the ink is inexpensive which is a plus. The set up is very easy. Just pulll. Up the app and install it. You can use this with WiFi and with a USB. this is a great idea because not every one has WiFi and it will make it easier for that person to use if they do not have the luxury of WIFI. You can’t go wrong with this printer if you are looking for something economical and cheap ink.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Economical fast black and white 3-in-1 printer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer out of the box is fairly easy to assemble. The directions are very easy to follow and I had the printer setup in no time. I have had other Brother printers mainly because their inks are usually priced in a reasonable area. Setting up the connection to a phone is much easier than a PC but after you download some software it wasn't to bad. The printer I feel is relatively quiet compared to inkjets but its not whisper quiet but its a printer so you should expect some noise on a laser. This printer is a 3-in-1 so I tried all the features and could not find an issue with them. They all worked great as a multifunction printer should. Remember this is a economical black and white printer so it prints in fairly well clarity. For scanning there is no USB flash drive connection so you have to use the app but that isn't to bad as typically you would use that to send the document anyway. The paper tray holds I believe 50 sheets so possibly a decent portion of a ream of paper can fit in the tray. I would recommend this printer if anyone was looking for a laser black and white.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to install the printer cartridge in the printer

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      I’m sorry to hear that you are having difficulties installing the toner for your Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:

      https://www.brother-usa.com/support/DCPL2640DW Brother

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