Customer Ratings & Reviews
- Model:
- DS-920DW
- SKU:
- 1774024
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers find value in the DS-920DW Wireless Duplex Mobile Color Page Scanner's ease of use, excellent scan quality, and compact size. Many appreciate its wireless capabilities and the convenience of scanning to an SD card, along with the long battery life and duplex scanning feature. However, some users experienced challenges with the scanner's software and setup process, and a few noted compatibility issues, particularly with Mac systems. The price point is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Love the size
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After figuring the set up, it is great. I wanted it so scans go to PC and directions weren’t quite right. My dentist office uses the same scanner and they told me the setting.
I would recommend this to a friendGreat PPM and Functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would purchase the scanner again if I had to do it all over again.
I would recommend this to a friendgreat scanner hard to conect via Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bout this scanner months ago, it works well; however, when I tried to connect it wireless it becomes a challenge. Also, if I can not find a hard case to carry it; I've search on google, amazon, ebay, tried a few yet non fits it. I wish the manufacturer will make a hard case for it.
No, I would not recommend this to a friendWorks for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Duplex scans business cards in color or black and white. I am a fan!
I would recommend this to a friendDifficult to setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to setup so much that I returned product. Difficulty connecting to wifi & very confusing with all the setup (Felt like I was back in the DOS days!) Bought an "ION SCANNER" that I am very happy with! (Reviewed that product also)
No, I would not recommend this to a friendSoftware not intuitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The CD was not recognized by MacOS 10.11. Had to download it.
I would recommend this to a friendScanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressive, does not work well and the interface is really useless.
No, I would not recommend this to a friendAs expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The scanner works as expected based on the website description. One aspect I liked was that the output would be in JPEG format. This is more common and less complicated than the other format.
I would recommend this to a friendinefficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.using it with desktop computer. maybe its better as a standalone
No, I would not recommend this to a friendGreat camera for a beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Xxcc vbgvb cxzdf ffgyui nmghert. Iuytr dfgtfyui tyu.
I would recommend this to a friendWorks well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well scanning lots of documents and different functions available
I would recommend this to a friend- Cons mentioned:Instructions
A Headscratcher as to how to use easily
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the hardest device to use, the instructions are confusing, almost impossible to send the scans directly to the PC even with a hard connection, and it almost requires a VooDoo priest to get the scans done, transported, organized, named, etc. I have contacted Brother for support multiple times and always read the manual. If I find this hard, I know you will-- I was an IT support person who set up hardware and wrote software.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we understand you are experiencing an issue with scanning to PC. We' ll be happy to help. Make sure the scanner driver is downloaded which the DSMobile Capture will be installed. If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Amazing scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this scanner for scanning receipts while on business trips. The scanner is amazing for this task and the software that comes with it makes great expense reports.
I would recommend this to a friendReally Good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this scanner pretty much every single day, and it works perfect, it’s been really helpful and definitely a must have in your office
I would recommend this to a friend- Cons mentioned:Software
Not good for Mac owners
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This scanner will not work to directly scan to Mac as advertised. The DSMobile Mac software from the Brother website crashed more than one Mac computer with current operating systems during install. You are stuck scanning to the SD card and then importing the the files. The LCD screen has no backlight and that makes it really hard to read in low light.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Tom, I am sorry to hear the software crashed while trying to install on your Macintosh. Please contact us by Email or Live Chat so we can work on this together. https://www.brother-usa.com/support/ds920dw
Ok wireless scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product in order to scan receipts to verify purchases after a house fire. This product was not user-friendly and readily available information at Brothers.com was not informative.
No, I would not recommend this to a friendIm struggling with WiFi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me some time to set up. A slide button on side was not well pointed out 'for me'. Maybe this was my issue. WiFi is something of an issue. Still working through it.
No, I would not recommend this to a friendGreat Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works without a power source and without the need for a computer. This is a truly open device that will work as a stand alone item if necessary.
I would recommend this to a friendGreat portable device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner is great for documents, receipts and photos. Looking forward to taking it to visit family and gather genealogy info. I also use it for scrapbooking.
I would recommend this to a friendSlow Scans
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works, but very slowly. Scans seem to take forever. It does work, however, so I guess it's OK. Hasn't quit yet. Hoping it lasts.
I would recommend this to a friend