Customer Ratings & Reviews
- Model:
- DS-920DW
- SKU:
- 1774024
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers find value in the DS-920DW Wireless Duplex Mobile Color Page Scanner's ease of use, excellent scan quality, and compact size. Many appreciate its wireless capabilities and the convenience of scanning to an SD card, along with the long battery life and duplex scanning feature. However, some users experienced challenges with the scanner's software and setup process, and a few noted compatibility issues, particularly with Mac systems. The price point is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product.. very happy with the purchase.. satisfied.
I would recommend this to a friendhandy tool to have around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of equipment, easy to use and works great
I would recommend this to a friendEasy set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to use it and navigate thru it it is a little bit to learn
I would recommend this to a friendNot working after successful installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like windows compatibility issue and is frustrating that no support is available
No, I would not recommend this to a friendWonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect small compact scanner! Exactly what I was looking for.
I would recommend this to a friendgreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its nice a litle hard to set up but it work right whenits set uo
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this parody...I scanned everything I need!!
I would recommend this to a friend- Cons mentioned:Software
Did not meet expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not meet the expectations that I had even after reading numerous reviews and thinking that it would work. I never was able to get the wifi setting to work. In addition, was not able to get all the software to correctly install on computer and work. The quality of scans were poor as well.
No, I would not recommend this to a friend works very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It helps me keep tabs on my paper, receipts and other bills.
I would recommend this to a friendCouldn't get to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to my laptop. Tried getting drivers online and even that didn't work. Returned the following day
No, I would not recommend this to a friendcomplicating to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure its a great scanner but i wasnt able to set it up for use so i returned it.
No, I would not recommend this to a friendVery good for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent and handly product for covering my needs.
I would recommend this to a friendGood starter scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Portable and easy to take on trips or can be used at home.
I would recommend this to a friendIt's Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work with apple computers. If I knew I wouldn't have buy it.
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This could be better. Line if it self fed. 100 pages fed 1 by 1
I would recommend this to a friendScanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have looked for a product easier to use .
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Joe, I understand you are having a issue with using your DS-920DW. We will be glad to assist you with using the mobile scanner. Please contact us by Email or Live Chat so we can work on this together. https://www.brother-usa.com/support/ds920dw
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a user friendly device at all. it is not what I am looking for.
No, I would not recommend this to a friend- Pros mentioned:Size
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This scanner is just not worth the price. The only plus side to having it is because it is so small & could fit in my bag. I could not get it to work wirelessly we'll pass the return date. I took it to an IT guy & he couldn't figure it out.
No, I would not recommend this to a friend - Cons mentioned:Software
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited for the possibilities of mobile scanning. The software and set up was confusing and after a good amount of frustration never workef. i threw it in my closet.
No, I would not recommend this to a friend - Cons mentioned:Software
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest problem with this scanner is the battery. It will not charge. The second biggest problem with this scanner is the buggy software.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you for taking the time to review our Brother DS-920DW scanner. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
https://www.brother-usa.com/brother-support