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Customer Ratings & Reviews

Brother - HL-L2370DW Wireless Black-and-White Printer - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 571 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 571 Reviews
  • Rating: 4 out of 5 stars

    Excellent quality output for the HL-L2370DW Printe

    Posted
    KenfromIllinois

    This HL-L2370DW Printer replaced my very trustworthy Brother HL-2170W Laser Printer which lasted for years. The 2170 was giving me the Drum replacement light/signal for quite a while until it finally would not print anymore. The toner also needed replacement. The cost for both of these was about $150 vs the cost of the new HL-L2370DW was $100 plus $80 for a new TN-760 high yield toner cartridge at Best Buy. So, spend $150 and keep the old printer, or spend $180 for a new HL-L2370 Printer and toner cartridge. Did the latter. (Note that the toner cartridge that comes with the new printer is a starter and only prints about 700 pages.) This new Brother Printer was very difficult to install the wireless function in comparison to other printers and devices I own or have owned. Problem turned out to be a bad/incomplete instruction to me the user. That instruction appeared on my monitor and said to touch/hit the WiFi button on the top of the printer. My monitor and keyboard are on one desk and the printer is on an adjacent desk to my right side. I sit at my desk, not stand. So, the instruction on my monitor in setting up the wireless said to touch/hit the WiFi button which is on top of the printer and 4 inches behind the front of the printer. The button is about 5/16 inch in diameter and sticks up approximately 1/8 inch and is lit up and glows green when the printer has power on when one is doing the setup. Sitting at the desk and facing the monitor, I look to my right, reach over with my hand and touch/press the green button. Nothing good happened after that and I kept retrying. Then, after a handful of retries, I decided to stand up when told by the instruction on the screen to touch the WiFi button and lo and behold, the nearby lcd screen 1.5 inches behind the WiFi button has another instruction on it needed to proceed with the install. It asks you to touch an arrow button to proceed. Seems like the instruction on the screen was not complete that told you to press the WiFi instruction in that it DID NOT tell you to ALSO look at the lcd small screen on top of the printer to also hit the proper arrow button. Being that the print output I got when my install was complete was excellent I would be inclined to give a 5 star rating. But, the install is part of the product, so I give a 4 rating. Too bad on products like these there are not two ratings. One for the output of the product which is what we users really care about and need for months/years ahead and another rating for the install. If there were a rating for the install, I would give a 3. There were also firmware/software updates applied to my printer and PC when I registered the product and these were done without a problem. My new printer has a slightly smaller footprint compared to the old Brother and is lighter in weight. Of course do not know if the quality of the components (mechanicals, electronics) inside is better than, same or worse than my old Brother printer. Time will tell.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great item and price

    Posted
    SouthHighlandsMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was looking for a better type of printer, and research that laser printers are better at reserving ink and then old school inkjet types. I printed over 600 copies on one toner, and earlier tonight my iPhone alerted me and stated I needed to replace toner. The unit display stated the same message. I did try to shake the toner which is the one high came with it, which is deemed a starter toner, prints about 500-600 copies. I have been impressed with this printer purchase since receiving it by UPS as it was an online sale I want to believe. It is super easy to double side print and super easy setting up in general. Took less than 10 minutes, much more like 5 actual minutes... super easy to install onto password protected WiFi with a push of a button with short on screen prompts. It is super easy to print off my iPhone. I did not need to install any type of software; it just worked. I would give this model a 110% as I’m impressed and happy I chose this Brother printer. Unsure of issues others may have stated in their reviews but I found overall install to be simple. When not printing, it will go into a sleep mode with no noise. Right when I choose print on iPhone or MacBook Pro, it turns itself on/wakes up quickly then begins printing. Any device on your network can easily print off this printer, rather it be a desktop computer to your favorite pad. Again, Apple friendly and can be used to with ease and not much of an inconvenient install required. A+++++

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    All around great printer and terrific tech support

    Posted
    Benjodan
    • My Best Buy® Member

    I originally bought a Samsung Xpress M2835DW laser printer but returned it because it refused to print. I'm glad it didn't print because I traded it in for this Brother printer which is light years better. This printer was one of the highest rated printers in Consumer Reports, and the reviews on BestBuy.com were also great, The only glitch I encountered was in the wireless setup because my network couldn't find the printer. So I called tech support. Brother is the only printer company I'm aware of that provides lifetime free phone support. Chris had me connect the printer wirelessly by using the control panel directly on the printer. It took longer that way, but it worked. The rest of the installation (drivers, etc.) went flawlessly. I told him that I was reluctant to buy this printer because there were negative reviews on Amazon which all said the same thing -- the printer would go to sleep and you had to turn off the printer and turn it back on to get it to print. Chris told me that a recent software upgrade totally eliminated this problem. While on the phone, I printed a page while the printer was sleeping, and the printer immediately "woke up" and printed the page. I've since tested a number of options including automatic double-sided print and I can attest that everything is working great. The low price of this printer together with lifetime FREE phone support from Brother is enough to highly recommend this printer. I have another Brother inkjet printer and I can confirm that I have always gotten through to a technician with little wait time, and that their support is NOT outsourced overseas. As a bonus, for an extra $10 I got a 2-year replacement warranty from BestBuy. I highly recommend this printer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laser Printer

    Posted
    Bear
    • Verified PurchaserVerified Purchase

    For years we have purchased one Inkjet printer after another and the result was always (predictably) the same; we hardly ever wanted (or needed) to print in color except for the occasional photo. We were always having to buy 4 or 5 ink cartridges, every 2-3 months, at a cost approaching that of a new printer. So... this time we decided to purchase our first laser printer and we couldn’t be more pleased! Now we have a printer that will produce several thousand prints/copies off a single cartridge (that won’t dry out, by the way) and when we do want to print some color photos we can go to Costco, WalMart, or any one of a myriad of other retailers and walk away with photos of a far greater quality than we could print off any of our inkjet printers previously owned and at a far cheaper cost. Our Brother HL-L2395DW is quite fast, starts up in a matter of seconds, and is user friendly. The printer was super easy to set up, is much faster than any of our previous inkjets and will save us a considerable amount of money spent on ink cartridges! We have had zero problems with the printer including printing wirelessly through our WiFi network. Once I set it up it has worked flawlessly each and every time. Period!! Highly recommend this printer!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Printer

    Posted
    Zethuz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have a Canon Inkjet printer and at first thought that this printer would suffice all my printing needs but a few days in was alarmed at the rate that this printer was guzzling ink. That's when I realized, that I had to go for a laser printer lest I wanted to spend a fortune on inks. I began researching online and came across this printer. Even though its slightly expensive than some of the other brands I figured out that this printer would prove to be economical in the long run considering overall reliability and the cost of replacement toners. The printer is quite easy to install and setup.The entire process ,from opening the box to getting the first print, took me less than 15 minutes.Once setup, I was able to order prints from a variety of devices in my house without any issues. The speed & quality of prints are outstanding for this price.If you are looking for printer for your home or small office, this is the one to go for.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value Laser Printer

    Posted
    PaulAllen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When my Epson Ink Jet 3in1 started to go I checked reviews for a new printer. I checked Consumer Reports Reviews and noticed that laser printers cost 3 cents a page to run while inkjets cost 6 cents per page. I need this for my home where I don't print a lot. I did notice that I was always running low on printer ink though. The thing about inkjets is they continually use maintenance ink even if you don't use them regularly. I read this review in PC Magazine "https://www.pcmag.com/review/358150/brother-hl-l2370dw" and thought I'd give the laser a try. For $99.00 it seemed like a reasonable alternative considering it was rated "Excellent" and an "Editors Choice" by the magazine. After using this printer for a month I couldn't be more satisfied. It does duplex printing and is very fast compared to my 3in1. It comes with a starter cartridge which is advertised to last 500 pages. Mine is on track for exactly that. The laser quality print is "laser quality" and superior to inkjet. I am running this with an ethernet connection so I can't attest to its wireless capabilities. I'm keeping my old 3in1 to use as a scanner when the need arises.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Small Wonder

    Posted
    Weasel286
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My inkjet printer was asking for yet more ink. We dont print that much. I needed some forms to change employers printed to sign and ship. New ink - I wanted to print black, but couldnt since I was out of MAGENTA and CYAN (?!?!?) - would've cost me $50.00 for a pack with all colors and black (the rest were getting low, so might as well get the price reduction of the package deal). Fed up, I looked into B&W laser printers. $40.00 for a refill which does over 10X what I get out of the ink for the inkjet. So, for not too much more than the new ink, I got a new laser printer. Its fast enough. I dont need double-sided. I dont need color (and if my kids' schools tells me we have to print in color, I'll ask where to send the invoice for my ink costs). And I didnt need yet another scanner (or fax capabilities). Its a great unit at a bargain of a price and the refills are at a reasonable cost. Get one if you dont need to print novels. You'll be happy with it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    sdesan4378

    JUNK - BUYER BEWARE, warranty does not cover 'software' issues. It constantly goes offline/deep sleep mode. There are fixes but a major pain in neck and constantly have to go through a re-setup. Brother told me that is not part of warranty. Then they tried to blame router which doesn't make sense as everything else works fine. Then I got a message no drum detected. I spent an hour and a half on phone with brother. In the end they said I would have to take to a repair center to be viewed and if it was a problem with the drum holder I would have to pay $104.00 to replace the part as that is NOT covered by warranty. I paid $100.00 for the printer. What is so frustrating, beyond throwing away $100.00 is that the printer is really nice when it works but it just doesn't work.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Printer

    Posted
    Boondock
    • Verified PurchaserVerified Purchase

    This is a awesome, basic, network-ready laser printer—enough said, bottom line. I am completely satisfied and impressed with its features and performance that cost a mere $99.00 plus tax. Not to mention a logical approach to vastly reducing the need to buy costly ink jet cartridges. I purchased the printer as a viable option to using my three year old Canon MX922 all-in-one ink jet printer for routine text and document printing. It augments the MX922 nicely that is now relegated exclusive duties as a scanner, copier, and FAX machine. Lastly, I did research on Brother printers before buying and found that the company apparently has a good foundation as far as product and customer support issues are concerned. Once again, this little printer is truly awesome—it has functioned flawlessly since the day I set it up on my network. The printer works perfectly with my mobile phones as well as my Dell XPS 13 notebook and two desktop PCs. Excellent machine!!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointment right out of the Box

    Posted
    DGeorgia

    The new printer started printing in streaks and gray blobs after the first 12 pages in a 200 page print (same page). When the few good pages were run through again to print on the back side the original printed side was degraded and streaked. I replaced the original toner cartridge with a new one with the same results. Contacting Best Buy for assistance was a disaster even when I had purchased the extra two years support. Trying to get support from Brother was also a disaster since trying to access my registered account page only returned an error-no contact. I greatly regret my purchase of the Brother printer and my having purchased it from Best Buy. This was a big and costly mistake.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    My Brother is sleeping...

    Posted
    softwarenovice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This printer makes a great printout; however, I had to return it. There is some feature that puts the machine to sleep and then I had to turn it on to get it to print -- and that didn't always work. Part of the problem was my WiFi provider because I could only use their modem which seemed to be a problem for this printer. Also, the printer is very heavy and large in size. Not everyone is a software expert and I just found this printer to be frustrating, but I'm pretty sure that a big part of that was my own limited skill set. When you are looking for wireless, you want to just select print and that's it. You don't want to get up and fiddle with the printer

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use and very dependable

    Posted
    MarissaB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Ordered this printer because of all the great reviews. And they were right - it's a great printer. This no-nonsense printer is easy to set up and use. Although it has just a few buttons, it was easy to connect to our WiFi (just follow the basic instructions included). Once that's done, it's ready to use every time. It's the perfect size for a small home office. It prints so fast and is very economical as it's set to print on both sides (although you can opt to print just on the front, if you wish). We pull the plug since we don't print that often, but when we need it, we plug it and wait about 5 seconds, then it's "ready" to go again. Wow! Hubby & I are glad we picked this very dependable and affordable printer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Wi-Fi Printing is hit and miss

    Posted
    Ihavenonose
    • Verified PurchaserVerified Purchase

    Sometimes it prints from WiFi & other times we have to reset everything to make it print. I usually love all Brother products and have used their laser printers for many years with no problems. Unfortunately, they have not gotten the WiFi process down properly yet. There is nothing more frustrating than having to unhook this printer and reset my phone or computer because it refuses to remain ready to print. Print quality on this specific printer is below par compared to the more expensive brother laser printers. It gets me by, but barely. If you have deadlines & low thresholds of patience, spend another $200 and get the better brother printers. This printer cost $120.

    No, I would not recommend this to a friend

    • Brand response

      Brother

      Thank you for taking the time to review the HL-L2370DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. We apologize for the overall support experience with the Wi-Fi connectivity. If there's anything else we can help you with, please don't hesitate to contact us for support.

      https://help.brother-usa.com/app/ask/p Brother

  • Rating: 4 out of 5 stars

    Great low cost printer

    Posted
    jgdpsu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great low cost laser printer. Includes wifi networking and can do AirPrint from iPhones/iPads. Switched to laser from inkjet because I don't print a ton at home, but when we did, the ink would be dried out. This printer has a nice small footprint, is pretty quick, has decent black & white print quality and can do auto 2-sided printing to save paper. If the "small" toner cartridge it comes with comes even close to the 1200 page yield, this printer will be an even better bargain considering the cost per page. The only thing that would make this 5-stars is if Brother would add a scanner to the mix.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    FANTASTIC LASER PRINTER, GREAT PRICE

    Posted
    Alli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had an older HP printer that was often difficult to use although I love my HP laptop. I took the HP printer to Best Buy & 2 men on the "Geek Squad" who were obviously very knowledgeable felt that my old HP printer was on it's way out (so did I) so I bought this new Brother laser printer and it is FANTASTIC! Compact and so simple to use, the cartridge lasts for about 1200 pages and isn't any more expensive than an ink cartridge and actually easier to install. Best Buy has great prices and I absolutely LOVE my new Brother brand printer that is so simple to use and works very fast. Print is also much "crisper" than my old HP ink cartridge printer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great inexpensive printer

    Posted
    Steeler1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this printer for home use and for my son to use for college as well (first year student), Prints nice quality and good images as well for a B&W. Printing speed is good and no issues. Would recommend a toner over an inkjet unless you NEED high quality color prints or doing high volumes. Ours is used a few times a month for printing homework or recipes so we do not need to worry about a dry product drying out unlike inkjets. I bought an HP inkjet because it was less expensive and ended up spending 5X as much replacing dried out cartridges. So low use buy a toner printer, save money in the long run.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    phenomenal value and design

    Posted
    darkcloud
    • My Best Buy® Elite Member

    I must confess I haven't spent too much time with it. I have printed its internal diagnostics pages, and connected it wirelessly and printed from and iPad. Fast, quiet, smooth, very lightweight, but solid. I am very satisfied with the build and design of this printer. I am an engineer and I care a lot about these things, more than about the price of something. But guess what ? It is very affordable, too!!! The only concern I have is the price of Brother toner cartridges, but who knows, maybe I will be able to find compatible toner from 3rd parties that runs for less. Thanks for your attention, everyone, and congrats, Brother, on this particular product - also my first from your company!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great inkjet replacement

    Posted
    Jeff
    • My Best Buy® Member

    I print so infrequently (a few times a year) that one set of ink cartridges was yielding less than 20 pages, due one or more of the cartridges drying out. I finally got fed up enough to switch to a monochrome laser printer and couldn't be happier with the decision. The print quality of the Brother HL-L2370DW is very good, and the pages come out quicker than the inkjet. Duplex printing is also a very nice feature. I have not had any trouble that some others report with the sleep mode; after letting the printer just sit idle for more than a week, it printed with no issues. On top of all that the printer is very reasonably priced.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Printer

    Posted
    Flash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really like this printer. It does exactly what it is suppose to do. Easy to install, printing is clear and it is not overly loud. The digital display is good, little bit of a learning curve to understand how to move around within it. HP has a programed sleep mode which I would prefer to be able to adjust the timing but haven't been able to adjust that yet. Not a big deal at all, as it wakes up quickly anyway. I am using it with the WiFi connection and that works well. Havne't gone through 250 sheets of paper yet so don't know about the refill needs yet. Very happy so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    simple and effective

    Posted
    AndyW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've owned six brother printers over the years. My previous one, however, showed "low toner" after not much use. Tired of recycling almost-full toner cartridges, I returned it to Best Buy for recycling of the machine and got this little gem. I've owned a 5250 for years - always dependable. Prints both sides and card stock (I print tickets for my rec center, thousands of them). Wireless is a plus - very easy to set up. I found a YouTube hack to get full use out of al toner cartridge, so I'll try that if I feel that it's quitting early.

    I would recommend this to a friend