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Customer Ratings & Reviews

Brother - HL-L2370DW Wireless Black-and-White Printer - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 537 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
paper jams
  • Rating: 1 out of 5 stars

    paper jams right out of the box

    Posted
    oscar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    difficult wifi setup; won't connect to computer with usb cable; finally got it setup and started printing a simple, 2-page document, took 3 consecutive paper jams before one duplex document was printed; every print job thereafter was a paper jam...spent over 1 hour trying to trouble shoot to no avail...thought we'd stick with brother since we had another brother for last 7 years, product had deteriorated in quality

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great!

    Posted
    lafb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer is a workhorse. I am a student and print dozens of pages a week. The cartridges last forever and I have only had one paper jam in the year that I have owned this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent quality output for the HL-L2370DW Printe

    Posted
    KenfromIllinois

    This HL-L2370DW Printer replaced my very trustworthy Brother HL-2170W Laser Printer which lasted for years. The 2170 was giving me the Drum replacement light/signal for quite a while until it finally would not print anymore. The toner also needed replacement. The cost for both of these was about $150 vs the cost of the new HL-L2370DW was $100 plus $80 for a new TN-760 high yield toner cartridge at Best Buy. So, spend $150 and keep the old printer, or spend $180 for a new HL-L2370 Printer and toner cartridge. Did the latter. @@@@@@@@ Note that the toner cartridge that comes with the new printer is a starter and only prints about 700 pages. @@@@@@@ This new Brother Printer was very difficult to install the wireless function in comparison to other printers and devices I own or have owned. Problem turned out to be a bad/incomplete instruction to me the user. That instruction appeared on my monitor and said to touch/hit the WiFi button on the top of the printer. My monitor and keyboard are on one desk and the printer is on an adjacent desk to my right side. I sit at my desk, not stand. So, the instruction on my monitor in setting up the wireless said to touch/hit the WiFi button which is on top of the printer and 4 inches behind the front of the printer. The button is about 5/16 inch in diameter and sticks up approximately 1/8 inch and is lit up and glows green when the printer has power on when one is doing the setup. Sitting at the desk and facing the monitor, I look to my right, reach over with my hand and touch/press the green button. Nothing good happened after that and I kept retrying. Then, after a handful of retries, I decided to stand up when told by the instruction on the screen to touch the WiFi button and lo and behold, the nearby lcd screen 1.5 inches behind the WiFi button has another instruction on it needed to proceed with the install. It asks you to touch an arrow button to proceed. Seems like the instruction on the screen was not complete that told you to press the WiFi instruction in that it DID NOT tell you to ALSO look at the lcd small screen on top of the printer to also hit the proper arrow button. Being that the print output I got when my install was complete was excellent I would be inclined to give a 5 star rating. But, the install is part of the product, so I give a 4 rating. Too bad on products like these there are not two ratings. One for the output of the product which is what we users really care about and need for months/years ahead and another rating for the install. If there were a rating for the install, I would give a 3. There were also firmware/software updates applied to my printer and PC when I registered the product and these were done without a problem. My new printer has a slightly smaller footprint compared to the old Brother and is lighter in weight. Of course do not know if the quality of the components (mechanicals, electronics) inside is better than, same or worse than my old Brother printer. Time will tell.

    I would recommend this to a friend