Customer Ratings & Reviews
- Model:
- HL-L2370DW
- SKU:
- 6130042
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the HL-L2370DW's print quality, ease of use, and wireless functionality. Many appreciate its compact size and affordable price, along with the straightforward setup process and reliable performance. The printer is also praised for its quiet operation. While some users experienced challenges with the sleep mode, the overwhelmingly positive feedback highlights its overall value.
This summary was generated by AI based on customer reviews.
Printer died and there's no Support
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete trash. Purchased the Brother HL-L2370DW in June. By early December it died and wouldn't power-up. Tried calling Brother 4 times - each time got disconnected after the call timed out. Also, there's no customer support available via chat, email or any other means. Do yourself a favor and avoid Brother, even if it costs more money to do so.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Inaccessible customer service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contact customer support at the number not provided. cant download the required update despite being logged in to the account I had to create to register the product. Insert the DISK (WHF) to access your manual. I wouldn't recommend this product for anyone who want to just print from mobile devices (iPhone and or Fire Tablet)
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing installation issues with your Brother HLL2370DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Geek squad protection plan
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I first got it, I always had trouble loading paper. When you try to use the front loader it would constantly say "paper jam." This printer says paper jam more times than it actually prints paper. I dealt with it, but after about 2 years of use, it broke down, saying that some belt needs to be replaced.. this happened exactly one month after my two year protection plan on it expired. It seems that they know these things only have a two-year lifespan.
No, I would not recommend this to a friendBrother printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars!!! This printer had so many defects!! Would never recommend to!!
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother HLL2370DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
Another ink hog
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was another printer that used copious amounts of ink it was difficult to hook up the Wi-Fi I would definitely not buy this printer again.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, the stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Click the link below to assist you connecting to Wi-Fi.
https://help.brother-usa.com/app/answers/detail/a_id/151973
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The page feed feature on this printer did not work, pages would jam intermittently. Returned to the store.
No, I would not recommend this to a friendGarbage, out of toner in under 200 pages
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Severe toner issues. I opened up my paper and placed roughly 200 sheets in. I began printing some paperwork I needed done on a few subjects and before using up the paper I put in there the printer stops printing claiming to need the toner replaced. So basically within a few minutes of opening the box and installing this printer they already want me to fork out a bunch more money for toner that apparently will need replaced every 200 or less sheets. I will be sending this back if they don't find another solution for me and I will update on findings.
No, I would not recommend this to a friendBrand response from Brother
Posted .Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Do not buy this product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this printer for 19 months before it died. I didn’t use it more than a few times a month so it wasn’t from overuse. Since it was over a year it wasn’t under warranty and there was no support. They said they could not help me. This was obviously a manufacturing defect and should have been replaced. Do not buy this
No, I would not recommend this to a friendOk printer for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well when it actually works. Continue to have issues printing wirelessly. Usually have to unplug and plug in to get to work
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I understand you are having an issue with printing wireless. If the machine is in Deep Sleep Mode for a certain length of time, based on your model and settings, the machine will go into Power Off Mode automatically. The machine doesn't go into Power Off Mode when connected to a network. Here is a FAQ that may work.
https://help.brother-usa.com/app/answers/detail/a_id/152779?R3ModelID=HLL2370DW
You may also want to try.
https://help.brother-usa.com/app/answers/detail/a_id/64257/session/L3RpbWUvMTU2OTk2NTQ0Ni9zaWQvYXNGeTZncW8=?R3ModelID=HLL2370DW
If you still have the issue, please let us know by Email or Live Chat so we can explore other options.
Brother printer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected and eats printer ink like no tomorrow.
I would recommend this to a friendBrand response from Brother
Posted .We understand your Brother HLL3270CDW cartridges did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
Will not be buying another Brother Printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer started making a noise warming up and as starting to print (maybe 2 months from when I purchased it.) Unfortunately, I waited to call support and now 1 month out of 90 day warranty. I had been buying HP printers for decades and never had a problem. Bought this because HP wasn't available during COVID.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing noise issues with your Brother HLL2370DW printer and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
3 Bad Printers in a Row
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return a total of 3 of these printers. They started leaving black ink smuges.
No, I would not recommend this to a friendNice product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter needed a simple printer for college. This Brother model can handle everything she needs a printer for.
I would recommend this to a friendWi-Fi Compatibility Sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wi-Fi set-up was very tedious and frustrating. With the limited instructions provided, it made it almost impossible to connect. When I finally was able to connect the printer, I came to realize that Brother does not have a compatible software with IOS for this specific printer. The Brother iPrint&iScan was not able to detect or register the device. All and all it seems like you get what you pay for, a printer that is NOT Wi-Fi compatible! If you have the extra funds to purchase a different model from Brother, I would highly recommend you take that route. In the end those extra dollars will save you restocking fee and a trip to the store to process the return. Do not recommend this printer to customers looking for a Wi-Fi compatible printer.
No, I would not recommend this to a friendOK quality, but dead in less than 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it almost 2 years ago and have used it on rare occasions. It has been OK throughout (nothing fancy, decent quality), but now it just would not turn on. Tried different outlets, some troubleshooting based on Brothers' website, but its dead. Less than 2 years is not what I had in mind.
No, I would not recommend this to a friendNoisy printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is easy to use, prints OK. The only problem so far is the noise. This printer is pretty loud.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, The Brother HL-L2370DW is not capable of producing an audible beeping sound during printing, as it doesn't have a speaker. The noise is likely caused by a UPS/battery backup on the same circuit as the machine. This includes battery backup devices, surge protection devices, and power strips, and may include devices which are plugged into AC electrical outlets outside of the room where the Brother machine is located. Here is FAQ with additional steps that may help.
https://help.brother-usa.com/app/answers/detail/a_id/152719?R3ModelID=HLL2370DW
If you still have the same issue, please let us know by Email or Live Chat. https://www.brother-usa.com/support/hll2370dw
Most miserable printer I ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes into "sleep" mode almost as soon as a print is made. Must "re-actuallize" the printer by going back and forth separating it from another printer in the room. Then it goes back to sleep before I can finish my work. Will never buy another laser (wireless) printer again even nf I have to go to Goodwill and buy a "re-habed" one.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we understand you are experiencing an issue with the deep sleep mode and we understand your frustration. Click the link below to adjust the timer.
https://help.brother-usa.com/app/answers/detail/a_id/152779
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Decent but disconnects a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this printer at first but as the days go on I’ve found that I have to constantly reset it and reconnect it to the wifi. Sometimes I have to unplug it and reset it three to four times before it’ll actually connect and not say “connection failed”. When you’re busy working and need it it’s very frustrating and inconvenient.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we understand you are experiencing an issue with the network connection failing and we can understand your frustration. We'd like to help. Below is a FAQ that can assist you.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2370dw_us&faqid=faq00100430_015
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Maybe next time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer arrived with broken letter tray. Purchase was time sensitive so returned the item without purchasing again
No, I would not recommend this to a friendBrothers Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well using USB but not well using wireless. Would not recommend this printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand the Brother HL-L2370DW isn't working on your Wi-Fi. We'd like to help with that. Please contact Brother Customer Service directly at the following link so we can help
https://www.brother-usa.com/support/hll2370dw