Customer Ratings & Reviews
- Model:
- HL-L2390DW
- SKU:
- 6130044
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the HL-L2390DW for its excellent print quality, ease of use, and reasonable price. Many appreciate the wireless functionality, reliable performance, and convenient size. Positive feedback also highlights the ease of setup and the scanner's functionality. While some users experienced paper jams, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Go to printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Itz a printer. What more can you expect. Itz been great so far.
I would recommend this to a friendSolid printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well; the down part is the printing speed, it is quite slow.
I would recommend this to a friend- Pros mentioned:Price
Don't do it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend to anyone. Continually goes offline. Tried to re-install and it wouldn't. After six months it would make a doorstop. I have used Epsons, HPs and Canons without problems. Bought this one on price. Given the opportunity to do over, I would spend the extra bucks for something else
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, We understand you are experiencing an issue with your network connection and we understand the frustration. Below is a FAQ with some important points to confirm before connecting your machine to the network.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2390dw_us&faqid=faq00002806_010
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product would recommend. The service good
I would recommend this to a friendGreat printer .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer and it working well. Enjoy using it .
I would recommend this to a friendgood printer, but wireless function is challenging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still haven't figured out how to make the wireless connection work from my phone and computer. too many steps and very frustrating.
No, I would not recommend this to a friendBrand response from Brother
Posted .Dear Jack, we appreciate your business and we want to provide you with the best possible customer service. Your Brother HL-L2390DW printer includes free technical support for the life of your product. We can help with getting the printer to connect wirelessly. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/support/HLL2390DW
Brother laser printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is fine , but the lack of documentation to display and explain various options and functionality is a real killer. I wasted hours trying to figure out (ow to use it . Finally called the manufacturer.
No, I would not recommend this to a friendScanning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the scanning option is horrible. It will not as one file. You will get an email with multiple attachments. I wouldn't recommend it.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello, We are sorry that you are experiencing issues with your Brother machine and we understand your frustration. Here's a link to assist you with scanning multi-page document into a single file.
https://help.brother-usa.com/app/answers/detail/a_id/60146
If you continue to have an issue, please contact our customer support team via Email or Live Chat:
https://help.brother-usa.com/app/ask/p/9211
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this printer. Shortly after using it the excitement went away. You get what you paid for is pretty accurate with this item. The printing is not good.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing print quality issues with your Brother HLL2390DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Average quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toner does not last too long for some reason (compared to our previous printer and we did not print any more than usual).
I would recommend this to a friendBrand response from Brother
Posted .We understand your Brother HLL2390DW toner cartridges did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
Mediocre purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was such a pain to set up. The network issues we just ugh. And the cartridge actually goes in the FRONT and not the back...just an FYI. The biggest pain with this printer is that when it is out of use for a while and it goes to sleep it goes offline. Good luck getting it back in 'ready' state so you can print something. I would return it if i was in the mood but i just cant deal. I am mad that i did not go with a HP instead.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello
We want you to be happy with the purchase of your Brother HLL2390DW. We understand it is frustrating when the machine goes to sleep between print jobs. I have included some steps that will help. If you need further assistance please reach out to Brother customer service via chat or email:
https://help.brother-usa.com/app/answers/detail/a_id/153112
https://help.brother-usa.com/app/answers/detail/a_id/153113
https://www.brother-usa.com/contact-us
?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works great it's your people in the store that are a problem!
I would recommend this to a friendreview of brother computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was unable to connect it to my online laptop, so connected to offline desk top computer. Now the WiFi light keeps forever pulsing. Also, the printer is made so cheaply that I have to be very careful just to lift the lid. Since it can't connect with my laptop I have to transfer what I want copied to my desktop which is a huge hassle.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your Brother HLL2390DW machine is not working as desired with your connection. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Brother printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up. Multiple phone calls and disconnected by brother
I would recommend this to a friendBrand response from Brother
Posted .Hi, I understand you are experiencing an issue with setting up your Brother HL-L2390DW. I would also like to apologize for being disconnected while attempting to contact us for assistance. We will be glad to assist you with this issue. Please contact customer support again.
https://www.brother-usa.com/contact-us
Not a good printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to setup. Not worth the low price. I'm am a computer savvy and it still took me a few days to get it installed and setup.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we are sorry to hear the setup was difficult for the Brother HL-L2390DW. We'd like to help. Below are some important points to confirm before connecting your machine.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2390dw_us&faqid=faq00002806_010
If we can be of any assistance, please don't hesitate to contact us directly: https://www.brother-usa.com/brother-support
good but slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for value I would buy this printer. It does however periodically lose its wi fi connection and has to be turned off and started again
I would recommend this to a friendBrand response from Brother
Posted .Hi, we recommend configuring the 5 GHz band to use a unique name. If you name both networks the same thing, this may cause repeated connection loss between the Brother machine and the computer. Here is a FAQ that may help.
https://help.brother-usa.com/app/answers/detail/a_id/73618?R3ModelID=HLL2390DW
If you still have the same issue, please contact us by Email or Live Chat. https://www.brother-usa.com/support/hll2390dw
Not worth
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No wireless find goes on sleep mode , disconnect from internet by it self hard to understand
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello Mike. We thank you so much for your feedback on the HL-L2390DW printer. We do have a helpful FAQ link below that may help with the printer not responding or connecting when print goes into Deep Sleep mode. If there's anything else we can help you with, please don't hesitate to contact us for support.
https://help.brother-usa.com/app/answers/detail/a_id/153113?R3ModelID=hll2390dw
Great for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A. It large and noisy but for the price you can beat it, very basic functionality but work well
I would recommend this to a friendMy 2nd Brother and my last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Brother printer in several years. Originally had trouble connecting to my laptop. Finally ended up having to do it through the printer itself. I've had it almost 30 days now and now the scanner is not connecting to my laptop. I'm going to try with a USB cable and if I'm not getting any better results I am going to return it. Unfortunately I am not a satisfied customer any longer.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we understand you are experiencing an issue with scanning with the Brother HL-L2390DW. We'd like to help.
https://help.brother-usa.com/app/answers/detail/a_id/152377
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Seams great then stops working correctly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased this because our last Brother printer worked great! 6 years before it died. This one was awesome for the first 4 months and then about 3-4 weeks ago it stopped printing jobs it was sent. Sometimes it works, sometimes it continues to sleep, sometimes it prints half a job and then stops. I have contacted Brother and they say it is my computer. I have been using the same computer the whole time. I have 5 computers that I have used the entire time and they all stoped working with it. I have followed all the steps given to resolve the issue to no avail. I will be buying a non brother printer since I have a home office and kids at home for school and we have to be Abel to print.
No, I would not recommend this to a friend