Customer Ratings & Reviews
- Model:
- HL-L2390DW
- SKU:
- 6130044
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the HL-L2390DW for its excellent print quality, ease of use, and reasonable price. Many appreciate the wireless functionality, reliable performance, and convenient size. Positive feedback also highlights the ease of setup and the scanner's functionality. While some users experienced paper jams, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Not worth the money-short lifespan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only last a year and a half then just stopped working altogether. Not worth $$ spend
No, I would not recommend this to a friendVery bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky printer, takes really long to setup with very badly written instructions.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing connection issues with your Brother HLL2390DW machine. We'd like to help. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
- Pros mentioned:Ease of use, Print quality
Great Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a laser printer before. It was an easy set up. I love how the paper goes in a drawer (a lot of paper). It prints quickly and clear. I have made a lot of copies too. It is like the printer we use at the office, only smaller. It is very sturdy, and easy to use. I am very happy with this purchase.
I would recommend this to a friend Never connects
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this less than a week and it has worked all of 5 minutes. I should have went with the HP. And no USB cord is included to help with this issue, even though the product description states that it does.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I understand your machine will not connect wireless. Check the following points in the link below before you connect your Brother machine to your wireless network. I hope this helpful.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2390dw_us&faqid=faq00002806_010
Caused power outage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned for credit this machine. Twice it "threw a breaker," when I plugged it in.
No, I would not recommend this to a friendok printer but other problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slows down WIFI a lot. i returned because of that. Other than that good product.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
High Quality Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new printer. This printer from Brother is great. Easy to set up and the quality of the print is excellent. Would recommend highly if you need a good dependable printer. Carrera4
I would recommend this to a friend Displeased with product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fault, I didn't realize it was black and white only, no color. On top of that, directions are poor; had to print directions off website. I think it's a total waste of my time and money and I feel like throwing it in the trash heap. C Zaback
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, Oh no! That's not what we like to hear. Yes, the HL-L2390DW is a black and white printer only. Also, we understand the manual was not clear and we can understand your frustration. Our Brother Customer Support Team is on stand-by to provide quality service to our customers via online, email or live chat:
https://www.brother-usa.com/brother-support
- Pros mentioned:Print quality
Brother HL-L2390DW Wireless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best printer I could ever purchased. The print is clear and crispy at all times and it lets you know when is time to buy new toners which I get them on Ebay for a fraction of the price. The price compare to HP or Lexmark is ridiculous low and good quality for the price and handy I keep next to my computer and it is WiFi compatible.
I would recommend this to a friend disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly error on printing and going through more ink than my old cheaper printer can't get scanner to work
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing printing and scanning issues with your Brother HLL2390DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Not good shipping experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the product. The tracking number show that it was stop in atlanta georiga. Have try chat several time but could not get thru busy. Would like to find when the printer coming? Thank you for your time.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer stopped working after 1 year of service. Not a good purchase, do not recommend.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your Brother HLL2390DW machine is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Please fast delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer has not yet arrived. fast delivery please. Order Date: 11/28/2021 Order # 1121332818824 Tracking #: 1ZR15Y350331281358
No, I would not recommend this to a friendStopped working in 3 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer stopped working in 3 months no power.We were only able to use it for few days
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Jay, I apologize you were only able to use the machine for a few days. If your machine appears to have no power, here is a FAQ that can help. https://help.brother-usa.com/app/answers/detail/a_id/153804?R3ModelID=HLL2390DW
If you still have the same issue, please let us know by Email or Live Chat. https://www.brother-usa.com/support/hll2390dw
Wouldn’t buy another or recommend to anyone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brothers are a money pit with ink. After discovering the Epson eco tank, I will never buy anything else.
I would recommend this to a friendDoes not like chromebook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work with our new Samsung chromebook. I think it is time to also return the chromebook with this printer
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your are having connection issues with your Brother HLL2390DW machine. If you still have the machine, we would like an opportunity to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Wireless never worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will return this week. Couldn’t get wireless to work. Even though it showed it was connected.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I see you are experiencing an issue with the wireless connection. I'd like to help. I believe the link below will assist you with your wireless network to start your machine to print.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2390dw_us&faqid=faq00100428_012
Nooooo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up was a nightmare. Still don't have wireless connection.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing wireless communication issues with your Brother HLL2390DW. We'd like to help.
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came defective on arrival, now I’m stuck with no printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing issues with your Brother machine and we understand your frustration. Please reach via chat, email or phone so we can provide you our assistance. You contact us by using the link below:
https://www.brother-usa.com/brother-support
- Pros mentioned:Ease of use, Print quality
Rucker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer & Copier work great - have not yet used the scanner. But easy set-up and fast print.
I would recommend this to a friend