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Customer reviews

Rating 4.6 out of 5 stars with 1756 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers commend the HL-L2390DW for its excellent print quality, ease of use, and reasonable price. Many appreciate the wireless functionality, reliable performance, and convenient size. Positive feedback also highlights the ease of setup and the scanner's functionality. While some users experienced paper jams, the overall experience is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 1,756 reviews
  • Rated 4 out of 5 stars

    Dr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with it. The instruction sheet needs to show where the front of machine is. had a hard time where to put toner cartridge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took us a little while to get it set up, but once we figured it out, it works well. Also, we appreciated the FAST delivery service!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Brother Laser Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was not available in-store and I was informed by store personnel that I could order online. The item was promptly delivered to my home in a few days. Everything was easy to unpack and setup. I found the printer easy to operate and the print quality is excellent. Very satisfied with my experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    brother black and white printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well; loses wifi connectivity with even short power outage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality for the price!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was user friendly, and very easy to setup! I highly recommend this printer for your home or small business needs!

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Brother Printers are Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it hooked up and working great! This is my second wireless Brother printer and I'm impressed. My son hooked it up for me in less than 10 minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok for the price i guess i expected it to work pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints ok hard to get wireless printing to stay on can be a pain

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Blows fuses because it draws too much current!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warning: this printer is a fire hazard that blows fuses because it draws too much electric current! I would be happy with this printer except that draws so much electric current that sometimes it blows the 20 amp circuit breaker for the whole office, and I have to go downstairs and reset the circuit breaker. Besides being a nuisance, this is potentially a fire hazard. Brother says that's just how it is! There's nothing they can do! Even Brother admits it draws 10 amps when warming up, like an electric heater or hair dryer, but at least for mine, it appears that is a significant underestimate since it's blowing a 20 amp breaker. To make matters worse, it shuts itself off very fast after printing so it has to warm up again before the next printing job, which is when it overdraws the circuit. By the way, nothing else has ever blown that circuit breaker, including the HP color laser printer I have used, on the same circuit, for years. There are, of course, other appliances, like a computer, on the same circuit, but not an unusual amount. Too bad they don't warn you before you purchase not to buy unless you can give it pretty much its own electric circuit.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    FIVE STARS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup, whisper quiet, FAST PRINTING, 250 sheet output tray! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Big Brother luv's Little Brother

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much better than an ink jet printer. Quick! A bit noisy. So far very happy however, I have not used the fax. Scanner is quick and ease to use.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Not for a Mac network

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, the specs say Networking: wired and wireless. It doesn't have wired ethernet, just wireless. It does have USB, but I don't consider that a network. Second it will not awaken from deep sleep to print wirelessly from a Mac. I worked with customer support, but it just plainly doesn't work. So unless you want to turn it off and then back on each time you wish to print, forget it. Prints well from USB.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great workhorse laser printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great workhorse printer. Zero issues with it in the past three years; helped me print off tons of documents to finish my MBA.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up. I’ve never done this before and it was easy and it works fine. I was very impressed. Prints nice

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Way better than an inkjet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll never own another inkjet printer. The Brother Laser Printer print quality is far superior to any inkjet I owned

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Printe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laser printer. Glad I bought it. Fast, clean prints and copies. No need for color, or ink jet. It serves all my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great! Took about 5 minutes to unbox and install. This is our second Brother Printer. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Disaster!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer prints great! Every time it prints something it shuts my computer down! Bought it Saturday afternoon. Messed with it all day Sunday. Taking it back Monday! I told the sales person I didn't want problems. Best Buy started giving me crap on the phone. The salesman showed me on computer then when we got to the register and rang it up. he had grabbed the wrong computer. That should have been a sign! But I bought it. I have the right USB ports. I'm old. I'm tired. I messed with it for hours. They are getting it back. I've read that they draw too much power from your wall outlet. Sales guy must be on commission!

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi Earl, We greatly esteem your relationship with our company and are very sadden for the inconveniences you have suffered as a result of the Brother HL-L2390DW printer. I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support Brother

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great printer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and it does everything it's supposed to do well!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as stated. Easy to set up. Satisfied buyer .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this all in one printer about 2 years ago. Works fine. No problems so far. Just replaced drum for the first time. Toner and drum are separate and both are readily available and not extravagantly prices. . Decent at -home printer for the price. No complaints

    I would recommend this to a friend