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Customer Ratings & Reviews

Brother - HL-L2395DW Wireless Black-and-White All-In-One Printer - Gray-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 628 reviews

96%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 628 Reviews
  • Rating: 5 out of 5 stars

    Great printer at a great price

    Posted
    BestBuyCustomer500
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this printer for about $100 as it was on sale and I had had it with the trouble my HP inkjet was giving me vis-a-vis connectivity issues and ink expenses. I absolutely love this printer! Set up was easy thanks to videos available from the Brother website that were referenced in the setup manual included with the printer. Hooking it up to my Apple based computers via my wireless network was also easy. I did not have to use the available printer drivers as Apple AirPrint worked flawlessly for both printing and scanning. The printouts are black and white but truly remarkable for the text documents I print. Printouts are a noticeable improvement over the high quality inkjet printer I also have and print faster too. If I have any regrets it is that I did not spring for a better model that had a sheet feeder for scanning or one that printed in color. I bought this because I wanted to try a laser printer and for $100, this was a wonderful purchase. Extremely satisfied for what I bought it for. Never any connectivity issues, printing is beautiful, fast and flawless. Scanning works well too. I liked this printer so well, that I bought another one (alas from another store as the Best Buy sale ended) and had it shipped to my son who was having trouble with his inkjet printer. Based on the functioning of this Brother printer, I do plan on purchasing another one with color and sheet feeder capabilities if one ever goes on sale.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Printer

    Posted
    SlowMovingFunSeeker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a wonderful Brother HL-1870N printer that is about 15 years old and still works wonderfully. Never had any problems with it. But being 15 years old, it lacked WiFi and AirPrint support. It also does not have a scanning capability, so I bought the HL-L2395DW as I need those features now. Got a great price and the form factor fits perfectly for my home-office setup. The printer was easy and quick to install (though a tad clunky as other reviewers have commented). I have had no issues whatsoever thus far. It is always "in" the network and responds appropriately to whichever computer/phone we use to activate printing. No complaints on operations. I took my rating down to four stars because it does not print quite as crisply as my 1870N, which is the benchmark for me. Not bad at all, but the edges on letters are not quite as sharp as is possible, certainly with the 1870N. That said, I still think it's a great printer and a great deal and it includes the two features I specifically wanted. Most of my printing is for my own consumption and precious little is for outsider reading, so not a big compromise to lose a tiny bit of sharpness. Highly recommended!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy, Breezy, Beautiful Brother

    Posted
    Malee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Memories of fighting, begging, and pleading with countless HP, Cannon, Epson, and other printers to work have thankfully faded away with this Brother. It was as smooth as silk getting it set up to the wifi network, it had no problems working with my 11-year-old iMac, or my husband's PC laptop. It scans (to the cloud or your email) it copies - it prints - even double-sided! It's great! I'm so much happier with a laser jet instead of an inkjet. The toner lasts a lot longer, and you don't have same fuss and mess as when you deal with an inkjet. I even was able to wireless print from my Samsung phone! Awesome. Great printer! The best! No stupid software or extra garbage other printer companies demand you install on your machine! Plus, it has a compact design to fit into your space.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality B&W Laser Printer

    Posted
    Kirk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This unit is smaller than the bulky all in one printers/scanners to which I am accustomed which makes it more convenient to place in my office. It scans color print and photos but makes copies/prints only in B&W and is wired to your computer or networked wirelessly through your router. It also works well with AirPrint from my iPhone. The printed pages are clear and crisp and outputs 1 page roughly every 3 seconds. If color printing is not a requirement, this printer can save you time and also money not replacing ink cartridges. It uses toner cartridges instead which are slightly more expensive but provide many more printed pages than ink. It does NOT have a USB port for scanning to a thumb drive but the manual speaks of it having the capability to scan to the cloud, possibly “one drive, Dropbox or another such cloud service,” eliminating the need for a flash drive or memory stick. I have not yet had time to experiment with this capability.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I really like this printer

    Posted
    Judy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I didn't have any trouble setting the printer up. It's wireless so doesn't need to be right next to my computer. I've printed, scanned and copied. I also downloaded the app to my iPhone and printed documents from the phone. I only have 2 complaints; otherwise it would get 5 stars. One is that the lights in the room dim when I use the printer. I contacted Brothers and they sent me the specifications that basically said it was impossible because the power draw is minimal. They had me change some settings but nothing helped. In the end they told me that if it bothered me, I should create a dedicated circuit for the printer - or move it to another room where the lights were off! The other complaint has to do with copying. There is a toner save function that works well when printing, but if I want to make a readable copy, I have to remember to the turn the toner save feature off.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Printer for the price and functions

    Posted
    JackC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Getting tire of paying unreasonal price for color tuners, decide to go for black-and-white laser printer. Going over a lot of reviews, find this brother printer meets my requirements. Pros: 1. Very easy to setup. The printer finds my house wi-fi right away. Within a few minutes, my iPhone, iPad and MacBook Pro are able to print with air print. (Sorry I don’t use Windows PC) 2. Touner costs less than $50 for a new one. Will find out later how long the tuner comes with machine lasts. 3. Copy functions work as I expected. Haven’t had the chance to use the scan functions. 4. Print both sides. 5. Compact size for the functions. Don’t take big space. Cons: No more color printing. If you need a lot of color printing, don’t buy this B&W printer. I have been put my color pictures in USB drive and go to Office Depot to print. Their price is acceptable for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good text and graphics, Wi-Fi, Ethernet, and USB

    Posted
    BigJW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a good budget laser printer for home. Good text and graphics, quality, Wi-Fi, Wi-Fi, Direct, Ethernet, and USB connectivity, My only complain is the setup instructions should add more detail on network connection. It will not automatically detect your network connection. It has the same problem with the private label for Dell laser printer series. Before installing the drivers from CD, I have to select menu from the printer to select wired or wireless network, follow the network wizard. Then the printer can search for available network for about 10 seconds (slow, HP printers are faster in detecting network). Enter the wifi network key/password. I assume a lot of people will have my same issues. Brother laser printers are easier than Dell in setup, but HP printers are more easier in setting up wifi connection for general users.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy

    Posted
    csid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this printer at bestbuy in 01/19 for home use. I haven't used it much - printed less than 100 pages since purchase. In 04/19, after not using it for a while, I tried to print a doc and it failed. I checked and it had no power though it was plugged in. I switched to 5 different working outlets - didn't help. BestBuy advised I contact brother support. They sounded good, sent out a "replacement" in days. This factory refurbrished device cant print more than 4 pages of 20 page doc. It does the 4 then it hangs and then reprints the 4. Seriously?! I had brother printer once that worked I fine so I thought this was a good decision. I guess not. So I'm stuck with a brand new printer that wont power up and a factory refurbished printer that wastes my paper and time. Should I even bother to contact brother again? I don't know... I dont I want another refurbished device. So annoying.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Printer - Easy To Set Up

    Posted
    MichaelJay
    • My Best Buy® MemberMember

    My old HP all in one tortured me the last few months and I knew it was time to retire the seven-year-old machine and I wanted to stop having to pay ridiculous prices for ink. so... I purchased the Brother - HL-L2395DW Wireless Black-and-White All-In-One Printer - Gray, It installed easily and without error or having to do anything but run the disk that came with it. It hooked up to my WIFI easily and it prints perfectly data sent to it from my Motorola Supra phone. The print quality is sharp and it prints fast. I am very pleased so far with the device and the starter toner promised me 700 pages (I would really expect about 500 or so) and the new toner that will give me about 1300 pages costs the same as one set of HP cartridges. I am hoping for good service life and happy printing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great performance and handy features.

    Posted
    jeffn66
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Kind of large and plain looking, but does it's job very well and quickly. I just used it to print copies of filed tax forms and it printed them all quickly. Setup was a breeze, it saw my home wifi right away and entering the password using the LCD screen was easy. The two things I like most about it is it does Duplex printing easily without need to manually re-feed pages or fold out some attachment on the rear of printer. And it holds the printed sheets of paper without spitting them on to the floor or needing to fold out some fragile doo-hickey to hold the printed pages. Very classy. I have also scanned some color photos wirelessly to my desktop and laptop computers. All took little to no setup. If you don't need to print color this is a great solution.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great with easy setup

    Posted
    Katie
    • My Best Buy® MemberMember

    I ordered online and picked up at the store. I was shocked by the large box and laughed when "compact" was written on the side. I lugged the printer home and unboxed. It was big but it fit on my desk so the size was fine. I had it set up and printing and scanning within 5 minutes. It was super easy. I printed from my desktop, my phone, and my laptop. I also scanned to email. I was not able to scan to my desktop because it is an Apple with an older operating system and I don't think it supports the software. It's Mac OSX 10.6 or something and has to be 10.10 or later. But whatever, I can still scan to email. I need to try scanning to Google Drive. I didn't even need to out the app on my phone to use the printer on my phone. It recognized the printer easily on my wireless network.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Highly overrated

    Posted
    TiffTiff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this printer because I was looking for a highly recommended yet affordable laser printer. I usually purchase HP printers, but since this was my first laser printer, I went with Brother because they seemed to be the highest rated. But I wish I stuck with HP. Since day one, I could not get this "wireless" printer to print wirelessly. It won't print from my laptop unless I have the cord attached. It won't print from any smartphone at all. I've tried everything- all the trouble shooting, different apps, nothing works. Highly disappointed as printing wirelessly was my main reason for purchasing. The speed and quality of the prints is excellent though , that's why I gave 3 stars. But I think I'll be sticking with HP from now on; I have never been dissatisfied with any of their products.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Google Cloud Print ready budget laser printer

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Actually is a Google cloud print printer even though Brother doesn't list as such. Had to spend hours to register it and thought it was a "classic" printer instead. Eventually worked and not sure why so I can't blame Brother but now registered as Cloud Print V2. I was able to register my sister's Brother inkjet very easy a few years back. Print quality so much better than inkjet. Not quite as good as my work Xerox brand copier but difference is hard to discern. I use this for home, occasional use. Keeping old inkjet because this lacks the auto-document feeder that can be useful once in a great while. Noted with Killawatt meter it uses almost no power in standby mode.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Setup, great print quality , great warranty!!

    Posted
    bid1001
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Needed a printer that prints just black for my receipts and programs and documents, this printer fits the bill and does it all, the great thing about it is you can buy a printer toner for 98 bucks that yields 12,000 pages, after your startup cartridge runs out , that will probably last me 10 years or more, you can’t go wrong for a printer, copier, and fax machine plus It was on sale and I saved 70 bucks. I feel Brother’s is a quality name and I’ve always had luck with their printers/copier/fax in the past. Also, I bought the warranty for $9.99 that covers everything for 2 years and you can renew for another 2 years after the first 2 years runs out....Love it

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    worst printer I ever owned

    Posted
    steveg

    Numerous problems from day 1...would not print consistently using usb or wifi. I expect a printer to print on demand but this printer usually has to be woken up, sometimes it has to be powered down then powered up. Actually took down my router a few times. I got a refurbished unit from brother and had similar problems with that unit. I must be very unlucky because I do not understand the good reviews. Is it too much to ask that a printer print when a print command is issued. Brother support was of little help which surprised me. I was very satisfied with previous products from brother.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great versatile and economical printer/scanner

    Posted
    Cinderella
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this model for our granddaughter and liked it so much we bought a second one for ourselves to replace an older but similar model. We like this model HL-L2395DW better because we can keep it from entering the deep sleep mode, unlike our prior model. This allows the printer to print via WIFI from laptops, iPads, or iPhones immediately even if it has not printed another job for hours or even days. Our prior model always went to deep sleep mode, which required us to select the WIFI network and re-enter the password before the job would print. A flatbed scanner is built-in, but as others have stated, it does not have a document feeder, which we do not need for our home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great value printer

    Posted
    dave
    • My Best Buy® MemberMember

    After buying and buying and buying so many ink cartridges for the 2 inkjet printer in my house I finally had enough. I mainly print in black and white with the occasional color picture here and there so I was willing to sacrifice the color for money savings. There are numerous, cheaper ways to get pictures printed and delivered then spending the money to do it at home. This all in one was on sale so I jumped on it and so happy that I did. The setup was simple and it was quickly connected to my wireless network. I like the fact that it holds a good amount of paper and the print speed is sooo much faster than my old HP inkjet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Machine, Great Value

    Posted
    Plugger978
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a monochrome laser printer - no color. It does what the description says it does. I would've liked a document feeder for the scanner, but I don't need one for home. I prints, copies, and scans great. Plugged in the ethernet cable and it auto-configured. Auto-installed drivers on both Mac and Windows machines and it works with our phones and my wife's tablet. We've had a few Brother machines like this in a small office at work and they've been perfect workhorses for years. From what I've seen (going through tax season), I'm expecting the same from this one, too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A printr I plan to keep around.

    Posted
    CTUSS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had picked this up to replace an inkjet printer that had ran out of ink and it was more money then it was worth to buy new ink for such a poor printer. This one has worked amazingly well, no issue with set up and the starting toner has lasted me longer then I had thought. The paper feed is a nice size and internal which I prefer. Double sided printing worked well and all printing is fast. Only thing I am not a fan of is the placement of the touchscreen as I keep the printer on a high shelf, getting to see it is a bit of a pain and I wished the panel was adjustable, but that is a nonissue.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So much faster than my Canon inkjet

    Posted
    Lscrx
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife recently started college, and the printing demand has increased substantially... and our Canon Inkjet was having trouble keeping up. I really appreciate the ethernet port on the printer, as my home office is a little spotty on our wireless network. I prefer to keep non-mobile devices off the wireless network when possible. Very fast printing, holds a ton of paper... and (unlike the Canon it's replacing) the paper tray is concealed... so my three little minions can't run by and grab paper from the tray (easily).

    I would recommend this to a friend