Customer Ratings & Reviews

Very serviceable and able to print from all my devices.

We like this Brother copier. We have previously owned HP copiers but this one seems to be doing an excellent job.

Fast, reliable than printers out there. I’ve had many but this one is really great.

One of the best! Way better than HP printers. So far no complaints. It has been over 10 months since purchased. It is still functioning as it should. This is highly recommended.

best printer I ever had, it was highly recommended by a friend.

I needed a new printer and took a chance on this. I don’t print much but this has met my needs. No issues so far.

Fantastic printer, super high quality scans and more

Love this printer! Over a year later I'm just now having to buy replacement ink.

Overall rating for both response from brother and BEST Buy. Horrid. This printer jammed paper from right out of the box. Switched paper. Made attempts to contact Best Buy and Brother. Brother does not have this printer listed under their support info so very difficult to link with them, even through chat. Chat at Best Buy useless. After I made contact with them right after Christmas, I waited over a half an hour on chat. Brother just spent 90 minutes on chat with brother. Also useless. I don't have time to spend hours trying to fix this problem. 300 dollars and what now? Im furious.

t what we needed. We didn't want an all in one for our office and this worked out great!

Really enjoy using this printer in my office. Has not caused any problems. Works greatly.

I have spent many hours over many days trying to get this printer to print. After jumping to many different places in order to get full and understandable instructions regarding the printer error message DRUM ! - Having followed the instructions several times I am now just going to return this printer. Also, while looking at other of Brother's documentation I saw that there is a lot of maintenance and clean up expected from the owner of the PC. I just want a printer to handle 99% of these tasks. GOOD BYE to this printer. Very disappointed.

It may be a great printer BUT not for use by anyone in a wheel chair or who sits down to work at their computer and print. the control panel faces the ceiling and you cannot see it sitting down. Also THE DIMENSIONS ON LINE ARE SMALLER THAN THE PRINTER'S ACTUAL DIMENSION--TOO BIG FOR MY LIMITED SPACE.

Really nice printer. Worked with minimum setup right out of the box. Setup was quick and I was able to customize the printer for my network and workflow easily. Built in web server allowed me to configure the printer using my laptop rather than the small LCD screen (which in itself was quite effective). Prints quickly and with high quality. Using Eco and quiet mode slowed the printing down bit made a big difference in printer sound (quiet mode was as quiet as a typical inkjet). Printer speed was more than adequate - by the time I got up to fetch my printout it was done. I didn’t really notice any lengthy waiting for the printer to start up and start printing. It is noticeably faster with Eco and Quiet mode off if printing large amounts of pages. But for one or two pieces I left Eco and Quiet mode on. Printer quality on fine / vivid color mode was equal to any non-professional inkjet. On Eco / Quiet / Normal mode the color graphic printing was acceptable but clearly not as good as the higher quality modes. AirPrint from my iPhone was seamless and required no configuration whatsoever. The printer is heavy so get a sturdy table or desk to place it on. The only reason I give it 4 stars is the ‘entry’ cartridges they supply. I mean really why can’t they just include regular full sized toner cartridges, charge an extra $30-50 initially and I would still purchase.

this is the worst printer i've owned in 15 years and I have had various, HP, Epson, Canon. I've had nothing but issues since buying this. I gave it a chance, but wish i would have returned it.

The printer works fine; however, I feel used and defeated. I'm very sorry I bought this product. I'm ready to set it in front of Best Buy with a sign on it saying, "Free! Works Perfect! You buy the toner for it." It is a complete rip-off that the machine quits working at a certain page count claiming the toner is low. I know it has plenty more toner. I can't seem to find out how to reset it. BROTHER WON - I'M TRASHING MACHINE. I WILL NEVER BUY BROTHER AGAIN. IS THAT WHAT THEY WANT.

I'm neutral on the printer because i never opened the box. This review is to warn others to look at all the pics of this printer. It's not a scanner, multifunction device. It's simply a Laserjet printer. Change the listing need buy.

I love color laser printers and was thrilled to get the chance to review the Brother HL-L3280CDW. I've had the chance to use a ton of printers over the last few years both in my work and personal life where I am the personal IT guy for my elementary educator spouse. For the last year or so our primary printers have been the "tank" variety, but I've used everything from "dumb" ink jet and laser printers to subscription based printers. The Brother HL-L3280CDW seems like kind of an in-between of a traditional non-tank printer and a subscription model. Brother offers the "Refresh" subscription for this model which allows you to pay for a monthly allotment of pages, or you can just buy the toner cartridges. More on that in a second, I want to talk about the high points with this printer first. First, and I've said this before about Brother products - unboxing and physically setting this printer up were super easy thanks to smart packaging design. Kudos to the Brother packaging team for the well thought out bag with reinforced handles which let you easily take the printer out of the box. Also kind of shocking to me is that this printer could be configured incredibly easily without having to use an app or computer. I just plugged it in and was able to use the touch screen on the printer to add my wifi network. The touch screen was remarkably good for something that's an afterthought on many printers. Print quality and speed were phenomenal for what is really a low-cost device. I was able to easily add the device to my Android phone and a Windows computer and print within 60 seconds on either device. Kudos again to Brother for not badgering me to install a Windows app to use the printer. On the value proposition though, this printer is a tough call. In the era of "tank" style printers, the HL-L3280CDW is kind of a dinosaur since it uses traditional toner cartridges (4 in total, black plus 3 colors). The cost of replacement cartridges is incredibly high compared to an ink/toner kit for a tank style printer. The Refresh service could be a decent value if you have a constant, predictable usage pattern, but in my experience the risks of such a service make it hard to recommend subscription services. You pay way too high a price for overages with these services, to the point that any realized value of the service evaporates pretty quickly. Right now a standard yield 4 pack costs around $247 from Best Buy, and that prints 1500 pages in black and 1200 in each color. The top monthly option is 500 pages per month and costs $35. That does save you some money if you constantly print just under 500 pages per month in black, but the overage charge of $2 for 30 pages. That's 2 bucks whether you print one extra page or 30. It's just not consumer friendly when they could just as easily charge overages on a per-page basis since they clearly track usage on a per-page basis. The overage fee is even worse if you choose one of the lower page plans as you only get 10 or 20 pages per overage block on the 75 and 200 page plans. I just don't like it. So, if you have a real need for a color laser printer from a speed and quality perspective, this Brother printer is a great choice in terms of up front cost and easy setup. It becomes a less great deal compared to "tank" style printers unless you fit the right usage patterns to get your money's worth on the Refresh subscription. I'll be keeping my eyes peeled for great deals on the toner cartridges, myself.

Horrible printer! It's App-based so you can only print through the app. But the app doesn't connect to the printer. It continually says "Receiving Data" but it doesn't. I'm be returning this piece of crap.

The HL-L3280CDW Wireless Color Laser printer is a good printer for small business needs. It’s most likely recommended for small business due to the size and number each cartridge can print before it needs to be replaced. The printer has a somewhat of a small footprint compared to large laser printers. Don’t let the small footprint fool you, because it’s a fairly heavy printer. Unpacking the printer and installing the toner cartridges was fairly easy. I ran into issues during the setup process. It has a QR code sticker on the printer directing you to download the Brother Mobile Connect app on my iPad. After downloading and installing the app, I had issues getting the app to connect to the printer. First the instructions said I should press and hold the WiFi button. This printer does not have a manual WiFi button. The WiFi settings are accessible through the printer’s touchscreen interface so I’m not sure why they have incorrect instructions for this printer via their app. I then went through the user menu on the printer’s LCD screen and connected the printer to my WiFi network. The printer was then connected to my WiFi network. The Brother Mobile Connect app said it could now search for the printer if it’s connected to my WiFi network. After trying for several minutes, the app was never able to find the printer. While going into the settings on the printer, I noticed there was a firmware update. After the update the app still was not able to find the printer. I then saw there was another firmware update. After the second firmware update install, the Brother Mobile Connect app was finally able to locate my printer. I was then able to proceed and setup the mobile print feature. Being able to print documents from my mobile device to the printer remotely is a nice feature. It’s a feature I don’t use too often, because it’s easier for me to email the documents back to the office for them to print, or upload them to a cloud account for them to download. However, it’s convenient for those times when you need to print something to the office without having to email the documents. I was unable to find a driver on the Brother website for my Mac. I was able to go into the Mac settings and add the printer via Bonjour, which was easy and painless. The pages that are printed from this printer are of good quality and the printer is also capable of duplex printing. Overall, I’m happy with the size and quality of this printer.