Customer Ratings & Reviews
- Model:
- MFC-J5845DW
- SKU:
- 6302026
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the excellent print quality of the INKvestment Tank MFC-J5845DW Wireless All-in-One Inkjet Printer, even when using the draft mode. The long-lasting ink cartridges are also a plus, and users find the printer to be fast and convenient for mobile printing. There were no negative comments reported.
This summary was generated by AI based on customer reviews.
Unhappy camper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where to begin? Aside from the fact that the included DVD made a loud, irritating beeping noise, and kept hanging up in the reader, the printer wouldn't get connected to the router until I repeated the steps 6 or 7 times, and when it did finally connect to my desktop (running Windows 7), and I printed out a picture, after cleaning the print heads, the colors were nowhere near what the picture resembled. I then tried to connect it to my wife's desktop running Windows10, the DVD stopped working altogether. After trying several other methods of getting it added to our network, I decided I needed to get some tech support. Brother's only tech support is chatting with someone. I don't have the time to invest in not being able to have a "face to face" conversation. That was yesterday. This morning when I went to print a document, I got the message on the printer that it was no longer connected to the network. As far as Best Buy's tech support, talking to a computer that keeps asking the same question is frustrating at best. So, in view of the stroke level frustration of not being able to connect it to my wife's computer, not being able to keep it connected to my desktop, and not getting any satisfactory tech support, I will be packing it up and returning it. Since the review will not be accepted without a quality or value grade, and I can't rate either as I haven't been able to use the product I'll give them both "poor" grades.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing connection issues with your Brother MFCJ5845DW machine and we understand your disappointment. Brother takes this very seriously. Please contact our Customer Service department at 877-276-8437 and we will work with you to resolve this issue.
