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Customer Ratings & Reviews

Brother - MFC-9130CW Color Wireless Laser Printer - Gray-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 923 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-18 of 18 Reviews
  • Rating: 1 out of 5 stars

    Disappointed and completely unsatisified

    Posted
    Mama2irishtwins
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this printer thinking it would be a long term printer instead of the cheap printers I have been buying. Long term the price to print would be less than the other printer I have. Since day one this printer has been a pain. The disk that came with the printer is old so I had to go onto the Brother website. This in itself was not problem and many times I go websites for other programs too. Well then the set up problems began. I got it set up and I found as I was printing things the computer would disconnect itself from the internet and stop printing... mid-print!! So I kept reconnecting every time I needed to print and often in the middle of printing. That got old fast. I contacted the company many times and they kindly had me make many different adjustments. Finally I stayed connected in between printing and it would complete the printing. However every so often it would disconnect again without any explanation. I have never had a connection problem with any of my printers. Even though the printer was connected to the internet and my computer and I was able to print the scanner and copier features were not connected to computer. The scanner is broken. It makes a very loud clicking noise and the image you are scanning is stretched almost the length of the paper. I tried scanning it several times hoping it would iron itself out or warm up or whatever it needed to do. I just had several copies of stretch out images. I ended up going to the library and PAY for copies. I needed copies of my drivers license for the State of Michigan for my tax return because of identity theft issues. I continue to have issues despite the back and forth communication with the company. Now I have to lug this hunk of junk to Best Buy. Anyone who has bought this printer knows it is very heavy. Luckily I bought the warranty but at this point I don't want the printer at all. Brother's customer service was really good but I am still having issues. I have used it to print some things but it is basically barely used. I spent more hoping it would reduce the problems the eventually happen with the cheap printers. This is by far the worst printer I have ever bought.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    An outdated printer, don't buy this.

    Posted
    Paulmetro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When I purchased a new laptop recently I decided to upgrade my printer fax machine to a color laser model. The Brother looked like a nice design and price was comparable to others so I figured "why not". After opening the box I found the first answer. It's such an old model it does not even come packed with Windows 10 software. Windows 8 is the last version recognized in the instruction book and included software disc. Meaning you are on your own trying to make this thing work. After 2 days of struggling I did get it working with the desktop computer it is wired to, but never could figure out how to make it work wirelessly with the laptop and tablets also in the office. As far as I can tell that's never going to happen. Recommendation: don't buy this printer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Get a Service Contract -- You will NEED IT!

    Posted
    BobCan

    I bought one of these MFC 9... series printers because I need a heavy duty laser printer that I could depend on for my small business. Everything about Brother can best be described by the phrase "Oh Brother!"!!!! First of all you get this 200 pound monster printer that can handle less than 100 pages in the feed drawer... What is that? Then it started jamming within a month of purchase and finally got to the point where it would not feed at all. I have a 200 pound boat anchor waiting for the next electronic junk pickup! I called Brother and got a royal run around. Customer Service? You get some third party country who knows where... They can barely speak English let alone help you! Save you money, buy a well know reputable brand like HP or Cannon! Stay with a company that cares about quality over moving product out the door of the store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Decent printing but worthless wireless connection

    Posted
    airdoc

    I have had this printer for about 3 months and use all aspects of it, print, scan, copy. The functioning of these are OK, and it works pretty fast. The real problem with it is connectivity, since multiple computers connect to it, and it will not print wireless even when it says its connected to the network without unplugging and replugging it back in and cycling back on. Some may think thats OK, but its a huge hassle. I have spent an hour on the phone five different times with Brother tech, and they all think that they have fixed it, but everytime it goes back to sleep, it will not connect to print, its been extremely frustrating, I am now ready to ask them to buy it back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good while it worked

    Posted
    TerrapinB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Printer started having issues a little after 1 year. Used all genuine toner. First page would print great, then next page would fade, then next page would be blank. Contacted brother support and it's a known issue, however, they won't cover the cost of fixing because it's outside of a year. Seems ridiculous given it's a known issue. I have a few other Brother printers at my office, and they all seem to have issues. Not as good as they used to be.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2nd One

    Posted
    RainmanX
    • My Best Buy® Elite MemberElite Member

    Good features The touch display works great, it prints envelopes well, It scans well. It includes Nuances Paper Port for scanning. BBY had it on sale for 288, with a $50 gift card. A color all in one laser for 238 is a good deal. Google cloud print Bad It's slow (well it's color), It's tall and heavy. Ugly This printer is limited to wireless. My first one would stay connected on the first day. The wireless on the second is sporadic. I have to use it with a USB cable on my desktop, and share it out so I can print from my laptop. The only reason I don't return it to BBY is it's heavy and large, A pain to re-package and carry.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not print fast...general problems

    Posted
    Nitsua
    • My Best Buy® Elite MemberElite Member

    I looked at reviews and saw that on both Bestbuy and Amazon it has a great reviews. I purchased and immediately regret, needless to say its going back. The review on cnet talks about the ethernet port, this model does not have one, the reviewer must have mistaken the models. Printing over WiFi is ridiculous when the files are even a decent size. At the time of this review the printer is printing 25 pages, it has taken 8 minutes so far. This is completely unacceptable for a $400 laser printer. My old $50 inkjet was faster and it was wired! The CDW version does have wired for additional $50, which is crazy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Missing some basic abilities

    Posted
    PaulRs
    • My Best Buy® MemberMember

    This all-in-one printer is incapable of automatically printing double-sided documents. You have to manually feed the paper to get it to print double sided. That is a deal breaker for me. The manual feeder is poor and often claims paper jams with no paper in it. Even the most basic machine pitched for businesses should be able to print double-sided documents automatically. Color printing was fair. Red looked like orange but the detail was all right. Text printing was fine.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Installation Problems

    Posted
    dlaney
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have always used/installed HP Printers without any issues. This Brother MCF-9130 simply would not install even after troubleshooting at the Brother Website. I took back to Best Buy to install the drive to no avail. I could have had the Geek Squad come to the House, however, that was an additional $129 charge. Enough, I returned this product to the BBY Store without a problem.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dreadful printer

    Posted
    Unity1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Extremely disappointing. Almost impossible to print envelopes. Claims to be jammed 20 times out of 21. You MAY get lucky once in a while. Also, back of printer has to be opened to retrieve envelope so requires a huge amount of desktop space. I regret this purchase and may just throw it in the church rummage sale and buy a real printer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't know if I just got a bad one...

    Posted
    Lemon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer fails me on a regular basis. The blue tooth only worked intermittently, so I hardwired it and it doesn't fail as often, but it just forgets what it's doing half the time. I have to restart it on a regular basis and would not ever get a Brother again. Dinosaur technology.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed with printer

    Posted
    Cbrailey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this to replace an older Epson all-in-one. Setup was easy. Photo quality was poor and the ink smeared all over the inside of the printer on first use so returned it for an Epson all-in-one printer and purchased a photo printer to meet my needs for photo quality.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This printer sucks period.

    Posted
    Maria
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only kept it in hopes it would improve with use but it never did. After a year it had begun to print lightly and I ended up just putting it on the shelf. It has been there on vacation ever since... What a complete waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good printer

    Posted
    Margaret
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The printer was fairly easy to set up and is working well so far. I bought a laser printer because I am hoping that it will last longer than a year or two like my previous inkjets did. The only down side is, it is very heavy and I won't be able to move it around easily.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Wireless printing does not work

    Posted
    ALEO
    • My Best Buy® Elite MemberElite Member

    Will be returning to store after 2 days. Connection to Wi FI is easy but then none of your laptops or phones will find it in the network .Connects only when you reset the whole printer but it will not find it after a while.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage!

    Posted
    Sirk
    • My Best Buy® Elite MemberElite Member

    Don't waste your money. I bought 3 for office use and all three have been replaced within a year of purchase. They handle less than 10,000 pages before parts go bad and need replacement.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Difficult set-up. Still not working properly.

    Posted
    Rosemary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Difficult tp set-up. Still not working properly after a month. .Could be me or maybe I am spoiled with other automatic set-up disc.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Gotogo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Works on WiFi only and wouldn't stay connected to network for any computer to recognize. Returned the item.

    No, I would not recommend this to a friend