Customer Ratings & Reviews

This is a great overall color laser printer, scanner, and fax machine all in one.

This printer save me time and effort all in one for the office.

Took a while to get one of the drivers installed but finally got it. Working fine.

This product is exactly what I was looking for and meets all my needs.

Overall this laser printer is Excellent!! My only (2) complaints are the print rate is a little slow and the printed sheet have a little “Curvature” to them when coming off the copy drum. Otherwise, Excellent Laser Printer!!!

Fast and efficient, just what I was needing in the workspace.

This has been a really good machine for home use. It has been really dependable.

Pleased with the printer. It has the attachments for printing checks, envelopes, forms and other special items that I use.

The printer does a good job on the printing and also has features like image scanning and duplex printing.

Brother printers are always top notch, in addition being the Best Buy member, it was flawless delivery and setup.

This printer is advertised as a wireless printer, but it does not have the capability to be a network printer. It would be fine for just one person, but not for an office with multiple staff members.

Brother products are the best. The ADF is great to have for scanning.

I purchased this in September 2024 and by March 2025 I was tossing it in the garbage. They would not honor the warranty without me experimenting with replacing all 4 drum units (though all 4 still had 86% life) and then if that did not fix the problem they would honor the warranty. That "experiment" would cost me as much as buying a new printer so financially made no sense. So, in summary, this printer last me only 6 months in an office with minimal printing and Brother was not the least bit helpful.

I have never met a Brother printer that I didn't like and the MFC-L3720CDW is no exception. Between the print quality, the accessibility of all of the important functionality, the common-sense layout of the controls, the multi-page scanning ability, the simple copy ability, and the compact form factor of the entire device, this Brother color laser printer is a must have for any small business owner, especially if you're working from home. If you handle a large number of documents, this will replace at least 3 of your devices (your standalone bulk scanner and copy machine and whatever you're currently using to print now). The handling of smaller form factor items like labels for shipping and envelopes is pristine. There's very little noise while it's operating and the printer itself is very responsive. The best part: the printer JUST WORKS. From AirPlay to Bluetooth to Windows to Apple... it's all ready go to. I have never had to fuss so little with a printer in my life. The connectivity to file systems (e.g. Google Drive or Dropbox, or even a stand-alone FTP server) along with the incredibly helpful app mean that you're pretty much good to go out of the box within 15-20 minutes. My sum total of two complaints: 1. Why can't this use the same toner as the previous models? It's practically a given that most of the market will be updating from the enormously popular hl-l3270cdw (which in and of itself is a fantastic printer!) Even an adapter would have been handy... it's just so silly and wasteful for a company that already does a ton to ensure you can recycle your print materials. 2. Why oh why must these things be packaged in hard foam? Again, Brother's environmental goals are well-known (https://www.brother-usa.com/environmental-programs) -- and yes, I get it, printers are heavy and fragile, but the amount of protective packaging was overkill and a partner program to help reduce the amount of tossed foam and packing material would be very, very welcome for the end-user who realistically won't be tossing the printer off a roof unless they really mean to. All told: stop shopping, you've found your all-in-one printer/scanner/copy workhorse.

MFC-3720CDW has been a real lemon. I hardly had 40 pages printed and I had to replace ink cartridge twice. I have been trying to return for last 6 months no luck. The geek squad guy who had come to our place to repair MFC 8910 DW told us rather than replace a drum on 8910 we should buy a new color printer. He ordered and I am stuck with it. He also took away MFC8910 DW. I am a full service member for years. I am not happy with this geek squad purchase for me.

No even 1, but 0 Stars! After 8 years, My very basic HP printer stopped working. As a teacher I wanted to try something new and reliable to keep me going when I need it the most. Consequently, on Jan 14th, I ordered a Brother brand, a very sophisticated I heard, but this printer would not connect permanently to Wi-Fi, neither stays ON for a long period of time. So when I need to print I have to get up from wherever I am to turn it on again, then wait and set it up to Wi-Fi because it disconnects whenever it wants. I received it on January 20th, so after trying for two weeks without success, my daughter suggested to give it another chance. She patiently spent time trying to make it work, she even tried one way and another from website, but same happened; now on Feb 11th no even 30 days, I read that time to return it has passed. Therefore, VERY, VERY disappointed!

The Brother MFC-L3720CDW printer is a phenomenal piece of technology that I would highly recommend to anyone in need of a high-quality, reliable printer. This device has quickly become one of my favorite printers due to its many fantastic features and overall excellent performance. First off, let's talk about the print quality - it's astounding. Whether you're printing documents with text or full-color images, this machine delivers sharp, crisp output every time. And if speed is important to you (it certainly is for me!), then you'll be happy to know that this printer can churn out up to 25 pages per minute - lightning-fast! Another great thing about this device are its connectivity options. You can easily connect via Wi-Fi, Ethernet or USB - whatever suits your needs best. Plus, there's even support for mobile devices like smartphones and tablets so you can easily print from anywhere at any time without having to worry about being near your computer. One feature that really stands out on the Brother MFC-L3720CDW is its intuitive touchscreen display which makes navigating menus and settings an absolute breeze. Even people who aren't tech-savvy will find it easy to use thanks to the simple interface. And let's not forget about convenience either - this machine comes equipped with automatic duplex printing which means you'll save money on paper while helping the environment by reducing paper waste. Finally, perhaps one of the most compelling aspects of this printer is its durability and build quality. It feels solidly built and designed for reliability over a long period of time which gives peace-of-mind knowing that it won't break down anytime soon. All in all, I'm thoroughly impressed with how well-designed and functional the Brother MFC-L3720CDW printer truly is – making it definitely worth investing in today!!!!!!!!!

Installation on Sonoma on Mac was confusing because software does not fully support Sonoma yet (as of this writing). You have to download iPrint&Scan software version for MacOS 13. It works fine so far. The software is really basic and really worth talking about. Start up until ready to print in about 20 seconds. First page out from sleep takes about 17 seconds and second page in 7 seconds. A page with colored graphics with text took about 20 seconds to print from sleep. Text print quality is sharp and clear. However, the black could be a bit darker, not solid black like a laser printer. The white text on a black background was nice and clean, no noticeable bleeding. According to the specs, this printer is not photo printing capable. I tried printing a photo on glossy photo paper and I have to admit that they’re right. It wasn’t bad but definitely not a photo printer. There’s only one setting for media quality, NORMAL. Maybe this is a limitation on Mac OS. This is not the fastest printer (19 PPM) but there is another model that has a faster print speed. Available connections: Wi-Fi, ethernet, USB and AirPrint. You can scan and save to Google drive, One Drive, Drop Box and other platforms. You can also print from anywhere using the Mobile Connect app. Scan to Word, Excel and PowerPoint or searchable PDF. Toner cartridges can be bought as needed or you can subscribe to Brother’s Toner Refresh. The cartridges are easy to install. Cons: - BOOOO! NO duplex (double-sided) scan feature. This is a big deal breaker for my work at home use. At the $400 price point, it should have duplex scanning. - I had a hard time getting the printed papers out. - The bottom part of the touchscreen that has the HOME, BACK and CANCEL buttons is not backlit so in darkness, you can’t see where those buttons are. - The 3.5” LCD screen is fixed, does not tilt. ** Note the machine password on the back of the printer before installation.

Worst photo quality ever. Tried all the Brother recommendations but it didn’t make a difference. Couldn’t return it fast enough.

After owning a Brother black and white laser printer, I decided it was time to upgrade to a laser printer. This is a great option if you don’t need a top-of-the-line color laser printer or print hundreds of pages weekly. We don’t print a lot out on a weekly basis, but it’s nice to have a laser printer when inkjets are unreliable. Setup The setup requires downloading a Brother app on your iOS or Android device to get the printer set up on your network. The app setup did take a little bit of time to get completed, but I was able to get it setup in about 15 minutes. You can also use a computer to get the printer set up if you don’t want to deal with the mobile app. Aside from the app/connectivity setup, getting the printer plugged in and ready was easy. I like how easily the toner cartridges can be added and removed without too much hassle. Adjusting the paper tray took less than a minute for 8 ½ x 11 paper. Hardware The printer itself feels very high quality for the price. I was able to lift this myself and it does have a decent amount of weight to it, so you may want to ask for help if you don’t feel comfortable lifting it yourself. The touchscreen on this is full color and very responsive. It’s easy to navigate through the options and there’s no lag when pressing buttons and seeing the next menu. If you’re familiar with a Brother printer’s screens, it’s just about the same as other models. My black and white printer’s touchscreen was very small, but I expected that for the price point of that model. I don’t make as many mistakes tapping the options on the screen of this color printer. Print quality The print quality of this thing is great. I printed out some full color fliers and saw no issues with the print itself. I have not tested anything else such as photo papers or anything outside of your standard 8 ½ x 11 pages. I have no complaints about the quality. Mobile App Other than getting the printer initially set up via the mobile app, this has some useful features such as viewing toner levels, the ability to print to your printer from home without a wi-fi connection, printing a document or photo from your phone, starting a scan from the app itself, and access to the EZ Refresh subscription if you chose to start the free 4-month trial. The only criticism I have with this app is going to all settings on the app. It opens a website in the app that looks a little unflattering. Unless I was in a pinch, I most likely would use a computer to view all settings. EZ Refresh Subscription Brother offers a free 4-month EZ Refresh subscription that allows you to order toner which has several pages that you’re allowed to print per month. I chose the Occasional plan, which allows printing up to 75 pages per month for $9.99. There are higher plans that range from $19.99 – 29.99, but we can’t justify updating this since we don’t print 75 pages a month. There is also a rollover feature, which I will find out in a few weeks how many pages will roll over with my subscription. This isn’t a requirement to having the printer, but is a nice feature to potentially save you money on buying toner. Shipments of toner won’t go out until the levels are low. Brother also states that the Refresh Subscription does not work unless you have Refresh Subscription toner cartridges installed in your printer which they send to you. I’m guessing that if you decide to cancel this that you can still use the cartridges, this is most likely a way to make sure you don’t get other cartridges installed ahead of your subscription. I’ll determine in the next several months if the EZ Subscription is worth it to me and there is a possibility I might cancel after the 4-month trial is up. Overall, I am satisfied with this printer. It prints vivid colors and has amazing quality for what I need. If you need a great color laser printer for home or your small business, you can’t go wrong with this model.