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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 2,140 reviews
  • Pros mentioned:
    Print quality
    Cons mentioned:
    Paper jam

    Rated 5 out of 5 stars

    Printing things is fun!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best printer I've ever own. No paper jams and the printed documents are great. If you in the market looking for a new printer, please pick up this one. Brother I'm a fan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great printer for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this printer to replace an Epson printer that only lasted two years before it stopped working! Easy to set up and does an excellent job. Would recommend to anyone needing a good wireless printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Brother - Work Smart Series MFC-J497DW Wireless Al

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the great printer for the price. It was so easy to set up. No problems printing from my laptop, phone or tablet. The print is very sharp and I have had no problem with the paper feed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Great wireless printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer/copier/fax machine. It works with my phone. I have a samsung galaxy phone and I print my documents from my phone. They go right to the printer. Also easy setup

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Good all in one for the $$$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit to replace an old all in one that had stopped functioning. It was on sale for $49.00 at Best Buy. It does everything that the previous one I owned did. I like the paper tray that slides totally into the unit ( even though it only holds 100 sheets or so). It does 2 sided printing. I also like the fact that you can still print, if one of the ink colors runs out ( my previous machine would not allow that). Scan quality is good. For what I paid, I have no complaints about this machine at all. As far as durability, we shall see..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Nice printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer. It was reasonably priced and easy to set up. Download the app and print right from your phone. Great printer!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Affordable Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints clearly and scans decently as well. Would recommend it as aftermarket ink is very cheap and the printer is reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 5 out of 5 stars

    Love this printer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheapest wireless printer I could find! I’m a student and this printer is great for homework assignments. I especially like that I can print from my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have another printer from Brother and I love it! They make a good printer that is simple to setup, easy to use, and dependable at a good price. You can't go wrong with a Brother printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily set-up. Does what it was designed to do at a minimal cost compared to other all'n'ones. Easy to operate and produces quality printing at a reasonable cost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Terrific, trouble-free wireless printing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with this printer. I can print easily from both my PC and cell phone and the quality of printing is excellent. It also has a small footprint and is intuitive to use. A good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    EASY AS PIE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AFTER MESSING AROUND WITH A HP PRINTER FOR AGES, I HAD FINALLY HAD ENOUGH. BOUGHT THIS BROTHER MFC-J497DW, EASY AS PIE TO USE, EASY TO SET UP, EASY TO BUY THE CARTRIDGES AT HALF THE PRICE OF THE HP ONES!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Oh Brother!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switch from another brand and haven’t looked back. This printer handles anything I throw at it. Maybe 2 paper jams after more than 2000 sheets printed. Good stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality

    Rated 5 out of 5 stars

    Easiest set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this printer on sale, and checked the price of replacement ink, and it was relatively low. So when I se it up it was the fastest most Seamless wireless printer setup I’ve ever done!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great little machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I purchased. I love it. It does make copies, prints, and scans. It supposed to be able to fax, but I never tried that. Installation could be challenging, but wired connection makes it a lot easier. It is good to buy Geek Squad extended warranty. like any printers any small thing can go wrong. On my last one the printer head got clogged and could not print properly. With extended warranty I replaced it with this one. I have been using Brother for over a decade and always have been happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Great features at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, although a little cumbersome getting the wireless to work w an older MacBook, otw, can't beat the features for the price, and print quality is excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Affordable Printer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think this cheap printer was going to last but so far it's outlasted my expectations. Easy to setup and works fast when I need it.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent Printer for the home.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink jet printers for home use were in short supply at all retail locations in my area. At Best Buy it was suggested I try their website. I ask that they try to find the Brother printer I chose at their store. In 24 hours they emailed that they found one. I ordered it (at a very good price) and it was delivered in three days. The Wi-Fi set up was easy, although took about 30 minutes. The print quality is great and it is fast. I have only printed out about 20 pages so far, but I am so glad I selected the Brother MFC-J497DW. It is everything, and more, that I need for home printing, copying and scanning.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Super printer for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit and does all the functions. Can't beat the price and the quality of the printing. The unit is compact and another great feature is that the ink cartridges are reasonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally I buy another brand. What drawn me to this brand was the cost, plus a few more features than my previous brand. One of the other reason why I bought this was the cost of the ink. Before I would just buy a printer and would not factor in the replacement cost of ink cartridges. I’ve to yet print out a picture on regular paper or photo paper. This printer was easy to set up, especially the wifi connection. As I looked for the usb connection, I it inside and it routed the cord so it was out of the way, a great idea.

    I would recommend this to a friend