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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,140 reviews
  • Pros mentioned:
    Price, Print quality

    Rated 5 out of 5 stars

    Great printer for my Tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this printer to be able to print from my tablet or phone. So far this printer has worked as promised. Crisp black prints as well as colored. Nice printer for the price!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Easy to use/great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not very good with some tech but this printer was easy to set up and prints at a high quality for a reasonably priced printer. I've printed from my Laptop, Mac and even from my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Effective, all encompassing, highly recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent multifunctional printer for the price. I have always used Brother as they are reliable, durable and ink is priced right as I dont like generic. Highly recommended for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Good printer/scanner for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wanting to spend a lot for a new printer the reviews for this Brother printer caught my attention. I wanted a printer that was also a scanner and would have WiFi capability. This one had all that and was on sale. The copy and print is clear and crisp. I like being able to print from my phone and this feature is a bonus. I have no complaints so far with this model or Brother as a product. I would purchase it again and recommend it to anyone not wanting to spend too much for these functions.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Wireless

    Rated 4 out of 5 stars

    printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good printer for the price. Works with our iphone and one laptop, however the other laptop still won't work with it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent printer for the money! I, unfortunately, have had to contact Brother and have a brand new printer sent to me within a month of purchase. I print ALOT! Printer started jamming when trying to print double sided. There were no foreign objects causing the jams. Customer service was excellent though, and I had a brand new printer arrive at my home in 2 days! The new one is working good, for now!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is quiter than the HP printer I had. Prints just as fast and takes up less foot print. Really pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great printouts, just a little slow.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer provides great printouts, but is slow on the duplex printing. No problems, just give it time. The picture quality is better than expected, and I was surprise that it does go edge to edge on the paper if requested. Be careful getting ink, after buying the printer, I immediately purchased a set of replacement ink from Best Buy. The Brother LC103BK ink does not fit this printer. The original ink lasted 2 1/2 months; so I did not find it did not fit until after the return period..

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Easy to set up and use and it works as promised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product a month ago to replace a HP Officejet Pro 8600 that had suffered its second major breakdown that I could not seem to fix. The Brother printer was a bit challenging to set up because of having click on various buttons and hitting the up and down arrows but after studying the directions and a visit to the Best Buy Geek Squad (which I highly recommend adding to your purchase) it works well. I have not yet replaced any ink cartridges yet so I cannot comment on cartridge prices. The copy and scan features work well and I like the printer's smaller size. So far, I am happy with this printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter who is in college. It was very easy to set up, because my she set it up herself which surprised me. It prints, scans and copies well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Good but Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is compact size. easy to install. It has enough feature for normal use. but print speed is slow. Accept for home when you don't use it often

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Easy out of box to set up-love the controls!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was very easy to set up right out of the box. The flexible keyboard/controls are a nice touch. Quality printing so far!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Love the printer!!! Love the fact I can print fro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple set up, even to my phone! The copies are great!! No smears or light spots. Very user friendly. Though had to get use to using the arrows to go through the setup process.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Brother. Does a great job printing both in black and colored ink. Very sharp. Also perfect size for the inside space on the shelf of my desk. Price was right.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Good printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. I own another printer from Brother series and this one is the latest addition. No hazzle. Works flawlessly. Recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great small wireless printer for beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation is very simple and straight forward with WiFi or disc set up. Printing quality is reasonable with the price that you are paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This printer is pretty good. It prints well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a reasonably priced, reliable printer that is simple to install and easy to use is a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great multi purpose printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. Easy to install and wireless printing is a breeze. Colors come out great and the additional fax function makes it perfect. No more fedex trips for me lol.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great all-around home printer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our use is light to medium home duty, with 3 high school/college students and two parents using the printer for mostly printing b&w text, occasional color plain paper use, and occasional photo printing. We've only had the printer less than a month, but so far so good, and it's too early to report meaningfully on ink usage. The price is great, but the OEM cartridges are on the expensive side. Yet to see how many pages one really gets from each one. The printer is small, quiet, and fast compared to the Canon Pixma MX922 that we replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Very early into ownership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, with very little use, I have experienced no problems with this machine. It has responded to my commands rapidly and printed very quickly. I did have a question about a particular setting when I used the "Quick Start Guide". So, I called customer service. After waiting on hold for 35 minutes, I got a very disinterested female who had difficulty with the English language, and her attitude and answers for me were in no way helpful for me. I hung up very dissatisfied.

    I would recommend this to a friend