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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,140 reviews
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    GO-To Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I give this printer less than highest marks is speed. No maintenance and longevity is awesome (i have one of the earlier 400 series models that has been running fine for 8 years). At 12ppm if you don't need office quality speed, this is the unit for you. Print and copies are exceptional quality. Least expensive to operate of all the printers on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Quite good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't printed photos, but I find the print quality to be quite good. Setup was straightforward (requires USB connection to set up WiFi). One downside is there's no separate input for single sheets, envelopes or labels.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 5 out of 5 stars

    VERSATILE PRINTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning the full capability of this machine! So far I have copied, printed and scanned on it - it also will Fax; but, I doubt that I will use that option. I love the ability to print on 2 sides and the wireless feature! Good quality printing and speed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. Operation of the printer is basic — all commands are done on the printer rather than via tablet or phone. The price is extremely competitive, and the copier has a very positive rating from CR.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pleasantly surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised how much I like this printer. It could use some improvements but for the price, I’m pleased. It was tricky to enter email addresses to scan to, I’m used to being able to do it from the software online. I’m pleased with the ease of use in the toner. I had another printer (HP) and it used to suck the toner dry. I do wish I could set the print to different modes like draft and good. I like to print non important things in draft to save on toner. Again, for the price though, it’s hard to beat. I’m sure the more expensive units would have those features. I like the double sided printing too. Overall, I’m happy with this Brother printer, never owned a Brother before. I read comments and they rated it highly.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for price. Does all it needs to do. Screen on printer is too small. Using app on phone is more practical. Print quality is hood but if you exceptional detail will need higher model.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality

    Rated 4 out of 5 stars

    Perfect Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Great Quality. Cartridges available in high yield and inexpensive. Great color quality. Did not print stored photos well. I only print documents so it is perfect for color graphics and black/white printing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Brother MultiFunction Printer before. I loved it but it didn’t work with Windows 10. Picked up this new printer for less than $100. I can print from my iPhone as well as our laptops. Super easy to use. Big upgrade from the early printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Very good ink jet printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer/scanner. It is Mac compatible. Printing from my phone is seamless. The quality is excellent for photos/ pdf / text documents. Very happy. Solid simple device

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Nice compact machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built printer. Easy to set up and start printing and scanning. Love the fact you can email to an address right from the printer or scan to a folder on a computer on your network. Just what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    A reliable printer.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My HP printer I bought from BB had better print quality, but broke down after just a few months of use. This is a much more reliable printer and so I'm happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Excellent printer, excellent value

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this printer. Easy setup. Easy to use. Wi-Fi connection worked easily and flawlessly. Print quality is excellent for my purposes: printing invoices, documents, spreadsheets, etc. Scan function, which I use a lot, works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Very good Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my Brother Printer. It is a great value. It does an excellent job of printing, and the print cartridges last a reasonable time, and are easy to replace.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Perfect printer for my needs!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Brother printer and it has turned out to be the perfect fit for my needs. It prints super fast and clear. I would definitely recommend this printer if you are looking for a small efficient printer, with fax capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Quite possibly the perfect SOHO printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a fan of Brother laser printers for a long time. This seems to be the most value-conscious printer manufacturer. This is my first time with a Brother inkjet. I swore off inkjets more than 20 years ago when my HPs and Epsons broke my heart with constant clogs and refill costs. This printer, though, is really easy to live with. Printing quality is decent, the ink usage rate seems very reasonable compared to the replacement costs. Time will tell if the inkhead life is long enough. The scan/copy features are easy and effective. Brother's software and mobile integration has really come a long way too. I'm a fan!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you want a cheap realiable printer.. has worked perfectly fine. The only issue is the noise which could be louder than some printers. The ink is cheaper than other brands

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my purchase. Very easy to set up the printer, I haven’t used the fax yet so I cannot comment on that. I highly recommend this printer for ease of set up and quality of print.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    I only use Brother Printers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little printer. Fast, quiet with no issues. 4 different ink cartridges which you can find on the net at unbelievable prices. Only printer brand I will buy. Been using one for over 10 years and still works great.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 4 out of 5 stars

    Does exactly what I needed for a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a cheaper priced printer asap. Checked out other reviews and was not disappointed. Comes with ink, and doesn't take up a lot of room.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality

    Rated 5 out of 5 stars

    Mine prints fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Brother printer gets the job done without to much effort. I don't do anything fancy or make a lot of copies, And the price was great. The price of the ink was moderate compared to many other brands or models. Am well satisfied, so far.

    I would recommend this to a friend