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Customer Ratings & Reviews

C by GE - C-Start Wi-Fi Smart Dimmer Switch - White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 6 reviews

  • 20%
  • 10%
83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 4 out of 5 stars

    Has potential

    Posted
    Derrick
    • My Best Buy® MemberMember

    I really want to like this smart switch, but it needs a little refinement before I can use them for a whole house replacement. I started with a few Hue bulbs and I really liked those, but I quickly realized I wanted a smart switch, not a smart bulb. I want to be able to use my voice (Google Assistant), my phone (Google Home), or the physical wall switch - and I prefer the idea of using the pre-existing switch/wiring over the Hue wireless switch. So I was excited by the CES announcement of the C by GE line of smart switches and LED bulbs (coming soon?). Note to GE, I don't want to pay $50 for a smart switch and then pay $50 for a color LED bulb - find a way for the switch to control the colors/dimming without the need for a 'smart bulb'. I see that GE reads and responds, so hopefully they will see this as well. What I like: It was easy to install. It wasn't my first time installing electrical, but (almost) anyone who can use a screw driver and watch a YouTube video and read the directions should be able to do it. It works. Set up was easy. As long as you realize you need the GE app you shouldn't have any issues. Adding to Google Home was easy. I've read that others had issues, but my install was trouble-free. What I don't like: Dimming is clunky. Using the wall switch it dims/brightens in steps. Personally, I find this unacceptable. I want smooth transitions when changing lighting levels. It doesn't remember the last dimming level. The one switch I installed in the baby's room, and I want it to turn on at the lowest level when I press the 'on' button from the wall switch. I don't want the light at full brightness when I check in the baby or, really ever when the baby is in the room. I'm currently writing this on my phone because I'm bored due to a cable outage (internet and TV). So, my Wi-Fi is down, but the switch isn't showing the red ring, as it should - I check that the setting is enabled in the app. It comes with a wall plate. Maybe my house is an anomaly, but almost every switch in my house is either two it three switches. So I need to buy a wall cover anyway. And since I bought those, if I ever do replace a single switch I need to buy a matching single cover rather than use the included wall plate. But it's a 10 cent piece of plastic (for GE) and they can market it as a 10 dollar added value to the switch. For what's it's worth, I do recall it being a nice quality cover, but I haven't looked at since I installed the switch two months ago. The design - I'm fine with the astetics, it's not symmetrical, and I can love with that, or at least I've convinced myself I can. But, that's not my issue. Many switches are on the wall as you walk into a room, making it difficult to walk in, and reach to turn the switch on without stopping, turning your body, then pressing the button. I find that I rarely turn the light on with my first attempt to press the button. It's large enough, but it wants a solid push only in the direct center. A capasitive touch sensor would be nice, but that would add to the cost... The cost. $50 doesn't seem like a good value. Value is relative, I understand, and also it's priced competitive with their competitors, so it's not overpriced in the market, I just feel the smart switch market in general is overpriced. If I have 40 switches in my home, that $2000 to add whole home smart switches! That doesn't take into account the switches I want with motion sensors. Yikes. Hopefully GE will release their basic smart switches (on/off only) soon. But they need to look good next to a dimmer switch, not just a basic rocker or flip switch. I don't want to pay the full price of a dimmer switch just to disable the dimmer in the app. I want to control everything by voice, phone, switch, even the garbage disposal (I am always Leary about flipping that switch on with wet hands as I am doing the dishes - hey Google, turn on garbage disposal...) So, yeah, my dislike list is longer than my likes, but many can be (possibly) resolved with firmware updates. I did have one issue with Google being unable to communicate with the switch. I tried unlinking then relinking GE in Google Home, but that didn't work. I pulled the air gap switch, that cut power to the switch, and then pushed it back in, and that resolved the issue. I do like the concept, but I feel it's not yet what I need, especially for the significant investment it would require. If these things can be resolved (as well as issues I've read about the motion sensor switch - adding ability to set length of light on motion; setting brightness levels on motion - global settings, per switch settings, and based on time of day (the hall light, stairwell lights, only need to be a low dimmed setting at night, no one wants to walk by the sensor then get blinded by 100% power; there are other things I'd like to see in that product, but I'm not reviewing that one here. Overall, I like the product and I am hoping issues can be resolved before a competitor releases something that fits my needs.

    I would recommend this to a friend

    • Brand response

      GE Lighting Expert

      Thank you for all of your feedback Derrick! We really do appreciate the time you took out of your day to provide us with what you liked about our switch as well as things that we can strive to improve upon.

      We also want to note that our switch does remember the last dimming level. When you press the button on your switch, your lights will turn on at full brightness. However, when you press either the up or down dimming button, your lights will come on at the last dimming state.”

      If you have any further questions, concerns, etc please feel free to reach out to us at CbyGE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943) help@cbyge.com Live Chat (www.cbyge.com).

  • Rating: 4 out of 5 stars

    Good dimmer with a few drawbacks

    Posted
    Ethan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this dimmer for newly installed recessed LED lights in a bedroom. Overall I'm very satisfied with the end result for the money. One extremely important thing not detailed in the requirements is that this dimmer can't be connected to an outlet. This can be a huge problem especially if your house has split switch outlets (half-hot outlets). In that case it's not just a simple move of the dimmer or removing the outlet. Realistically it's going to need an electrician's help for most people. With the correct wiring the install into the wall went fine. I do wish the physical dimmer switch had more dimming options, but it's not that big of a deal. I think there are 8 from the lowest to highest level of dimming. Connecting and configuring the dimmer was a different story. I had to do a couple factory resets on the dimmer and reinstall the app on my phone before I was able to get everything connected. After getting everything configured it's working well. It's nice that you can connect switches and a few other smart products in the same app without a hub though. I'm just hoping the app will improve over time with updates.

    I would recommend this to a friend

    • Brand response

      GE Lighting Expert

      Hi Ethan! Thank you for taking the time to review our product. We are glad to hear that you are enjoying your new switch. It is not recommended to install dimmers on switch-controlled outlets since this can cause serious harm to most electronic devices if they were accidentaly plugged in. As far as the levels of dimming, this depends on the technology in your bulbs. Some brands of bulbs will "fade" while some will dim in steps like you are describing. Please feel free to contact us at 1-844-302-2943, help@cbyge.com or live chat on cbyge.com if you ever need assistance.

      - C by GE Customer Support

  • Rating: 4 out of 5 stars

    Switch Works. Google Assistant, not so much.

    Posted
    SmartHomer
    • My Best Buy® MemberMember

    I had my electrician install two of these in my kitchen. One over the kitchen table and one in the work area. FYI, if you add them both to the same room in the C by GE app both sets of lights will be simultaneously controlled by either switch. Anyway, after spending over an hour with Google support I was told there is an identified issue with these switches and Google Assistant. Even though I can see both switches in Google Home. At this time I cannot control either switch with the Google Home app or any of my Google Home devices. I was told to wait for an update from Google.

    I would recommend this to a friend

    • Brand response

      GE Lighting Expert

      Hello SmartHomer,

      We'd be glad to gather some additional information from you about this situation and assist you in getting the switches set up with the Google Assistant. Please contact us at CbyGE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943), help@cbyge.com, and Live Chat (www.cbyge.com).

  • Rating: 5 out of 5 stars

    Oh yeah

    Posted
    Techguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Simple set up provided the wires inside the electrical box has room to room. It turned my normal dimming bulbs in my kitchen smart. Only downside is that is has its own app, which with plenty of smart accessories my phone is full of apps. Also works with the Google home app but needs to be set up first with the GE app.

    I would recommend this to a friend

    • Brand response

      GE Lighting Expert

      Hi Techguy!,

      We are pleased to hear that setup went smoothly for you. If need any further assistance with setting up the switch with Google Home or just have questions in general please contact us at CbyGE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943) help@cbyge.com Live Chat (www.cbyge.com).

  • Rating: 5 out of 5 stars

    Awesome addition to my home

    Posted
    Wired
    • Verified PurchaserVerified Purchase

    Switches are really nice. Had a little trouble with the tech part linking ge app and Alexa. It took some time to figure the two out but in the end it all worked out. I love not having to get out of bed to turn on or off the lights and fan.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Didnt work

    Posted
    Christian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Didnt work for me. Had an electrician and still wouldn't work. Wouldn't connect to and kept saying to restart. Disappointed

    No, I would not recommend this to a friend