Customer Ratings & Reviews
- Model:
- CVM721M2NS5
- SKU:
- 6338002
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave's modern design, ease of use, and sleek appearance as significant strengths. Many appreciate its performance and quiet operation, along with convenient smart features like Wi-Fi connectivity. However, some users have noted occasional responsiveness issues with the touch screen controls. Overall, the positive feedback on the microwave's aesthetics and functionality outweighs the minor concerns about the touch screen.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Touch screen
Great looking Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great looking Microwave and performs great. It has a large capacity and the touch screen goes off when not in use. A single touch or opening the door turns it back on when needed. This makes it quite esthetically pleasing. The touch panel does seem to be finicky at times and does not respond to touch at times. Using a different finger usually works to fix this, but it needs to be a bit more sensitive. Our old microwave had a knob that allowed for the decrease of time and that is the one feature I would suggest adding so it wouldn't be necessary to start over if the time entered was a bit off or you wanted to increse the time just a little bit.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello, thank you for your review. We're glad to hear that you have been overall pleased with your new microwave despite the issues you have encountered with the control panel. We have passed your comments along to our microwave product development team for further improvement. We're always happy to help should you have questions about your appliances and accessories. Welcome to the Café Appliances Family! -Chris@Café
- Pros mentioned:Design
More expensive than similar regular oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, modern microwave oven that works well. Does not have the convection feature as the one it replaces but then I rarely ever use that in the microwave.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .We're glad you've been enjoying how sleek your new microwave is! It's certainly gorgeous! If you ever have any questions about it, we're here to help! -Chris@Café
- Pros mentioned:Design
Great microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave Cool design matching the rest of the aKitchen appliances but a bit overpriced.
I would recommend this to a friend Cafe Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product with all the usual features, Only lasted 4-5 years before breaking down.
I would recommend this to a friend- Pros mentioned:Appearance
Cafe Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Cafe Microwave is a great addition to my Cafe appliances. It has wifi capabilities and can be connected to Alexa. In addition to the technical capabilities, it looks very sophisticated.
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Very Stylish
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Stylish, Very functionally versatile. Easy to install and connect to your network. Works flawlessly with Alexa. Well Made and quiet. We love it, glad we chose this model.
I would recommend this to a friend - Pros mentioned:Ease of use
Extraordinary
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent features. Extremely easy to use. I definitely would recommend anyone to buy this.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .We are so pleased to hear your microwave is working well for you and you are finding it to be intuitive. This is a beautiful model that has many great features and delivers 1050 Watts. We truly appreciate your recommendation and your purchase! Joyce@CafeAppliances
- Pros mentioned:Design
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product. I highly recommend it to anyone. Makes the kitchen looks modern
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there,
Thanks so much for reviewing your incredible microwave! We're so happy to see how pleased you are with this product. It definitely helps enhance the look of any kitchen it's in. We hope you've had the chance to try out all of its awesome features. Reach out if you've got any questions. Have a great day! Mike@Cafe
- Pros mentioned:Design, Ease of use
Cream of the crop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the microwave you want. Sleek, attractive, fully functional and easy to use.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there! We appreciate you being a valued Cafe customer! We are thrilled to hear that you are impressed with your new microwave. We hope it continues to bring you joy for many years! We are here if there is anything else you need moving forward. Sincerely- Dianna@GEA
Cafe micro wave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the looks of the microwave I don’t like the fact that the control lights stay on long after you shut the door and that you have to open the door to get them on the sensor cooking does not work well on popcorn and burns it other than that I think it’s a nice decent microwave cooks the food well has a nice exhaust fan with features that allow you to turn it down or up, most disappointing thing like I said is that you cannot turn the control lights off they stay on a long time
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello. We appreciate you reaching out to us with your impressions of your microwave. While we're glad it's cooking well and you like the look of the model as well as the exhaust fan, we do hate to hear you have an issue with the control lights and the sensor cooking burning your popcorn. We know issues like that would be concerning and would like to assist. For the popcorn issue, using old popcorn or low fat popcorn instead of regular can increase the likelihood of it burning. A small bag size or putting the bag in upside down can also cause an issue, and you may want to reduce cooking time in those cases. It also may be overcooked if you use the vent function at the same time as the popcorn cycle. Your feedback on this as well as the control lights will be sent to our Microwave Design team for review. We appreciate you sharing your thoughts and are happy to help with any other concerns or questions. We hope this information was helpful so you can start enjoying your popcorn! -Sarah@Cafe
- Pros mentioned:Noise level
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and quiet. Has power to do the job. Lacks some preloaded programs i am use to use
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hi, thanks for choosing GE Appliances! We appreciate you taking time to leave a review. It's great to hear this microwave is performing quietly and efficiently. If you need any assistance with the missing preloaded programs, contact our Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. Thank you. -Sylvia@Cafe
- Pros mentioned:Noise level
Great with some "no-so-goods"
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave. It is an eye-catcher. Everyone makes compliments when visiting our house. Convenient to use. Operation is much quieter than our older GE microwave. Connected to WiFi just to have clock synchronized, but other than that we did not see any use of smart features. The front glass is a fingerprint magnet and see-through is very limited.
I would recommend this to a friend - Pros mentioned:Design, Noise level
sleek design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek modern look. It’s not too loud when on, which is great.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Good day,
Thank you so much for taking the time to review your microwave. We're delighted to hear how much you love the design of the microwave. It's great how quietly it operates! We hope all has been well. Mike@Cafe
- Pros mentioned:Appearance
Beautiful Appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EVERYONE who enters my kitchen notices the microwave... it is a beautiful looking appliance and adds something special to the look of the kitchen. it works great too. One con is: because of the location of the handle you do leave fingerprints when opening the door
I would recommend this to a friend Great look, lousy noise performance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. Easy to use. Sometimes the panel will not illuminate immediately and requires additional taps to activate. One down side is the noisy fan. It is a much louder than expected. GE could easily fix this issue. This is not acceptable for a Cafe appliance. They should immediately remove the reference to top of line appliance for this kind of poor design inclusion. Also, there is a noticeable clicking whenever you turn the microwave on. This is also considered a major design flaw. The micro should start quietly.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello Cyncj - Thanks for your review. We are glad you like your new microwave! We’re sure you’ll enjoy the many nice features it has to offer. Thank you so much for your feedback regarding the noisy fan and clicking sound. We will be sure to pass this on to the appropriate team for future design and development. For more help with your concerns, please reach out to us on our social media pages or at the "Contact Us" link on our website. Thanks for choosing Café! Olga@Cafe
- Pros mentioned:Design
Fantastic modern looking microwave!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modern design of this microwave is impressive. Seems very durable. The one thing that was a major upgrade for my family was how evenly it heats the food. Just a very impressive piece for our kitchen and were loving it so far.
I would recommend this to a friend Exterior metal strip corrodes quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Cafe Modern microwave works fine, but the decorative silver metal strip on the exterior front of the microwave began to peel and corrode within a few months of the purchase. This was a splurge purchase for me because I loved the look of the microwave, so it’s disappointing that it stopped looking good almost immediately.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .We appreciate your purchase and are so glad it is working well for you. We are sorry to hear there is an issue with the exterior. We'd like to know more and request that you reach out to us directly via a private message on GE Appliances social media, like Facebook or X and include a copy of the is review and a photo of the microwave, your model and serial number and phone number that would be helpful. Thank you! Joyce@CafeAppliances
- Pros mentioned:Design
Very sleek
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm just starting to use it but so far quite happy. It looks very sleek and integrating through an app is nice. I don't have other Cafe appliances, but my phone alert notifies me when food is done. So far, great!
I would recommend this to a friend Sleek and Modern!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very stylish. Our only issue is that the size from the outside vs. the interior is deceiving.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello – we’re glad you reached out! It’s wonderful to hear that you find our microwave sleek, modern, and stylish. We understand your concern about the visual size discrepancy, and we’ll certainly take our feedback into consideration for future improvements. Thanks for being a part of the Café Family and feel free to reach out anytime if there is anything we can assist with moving forward. Have a great day! Lauren@Café
Great Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Cafe' microwave model looks great. The modern look of the "Platinum Glass" design is both functional and easy to clean. In the stand-by mode, the unit displays the time. Touch the silver glass and all the functions light up. The best surprise was the built in special cooking functions. The multiple level lighting is wonderful. Some reviews we read expressed disappointment with the exhaust fan. We have had no issues with the 5-different speeds built into the exhaust fan system.
I would recommend this to a friend
