Customer Ratings & Reviews

Hello- We are very sorry to hear you are disappointed in your new Coffee Maker. This is such a beautiful machine, and we really want you to be happy. There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe. Here are a few causes for overflow, and some ways to avoid it. ~ Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid. ~
We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds. ~ We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows. We hope this is helpful! If you still need to get in touch with us, please reach out to us via a private message on social media like Facebook. We hope this helps! Joyce@Cafe

Hi there, and thanks for letting us know about this situation. We truly hate to hear you’ve had a concern with the carafe not keeping coffee hot, and the coffee maker is now not brewing. We know how frustrating that must be, especially when the coffee maker is only a few months old. This isn’t the great ownership experience we want you to have. The carafe is designed to keep your coffee hot because of the vacuum sealed, thermal design. It is meant to maintain the heat of the coffee for a minimum of an hour after brewing. Notice of your dissatisfaction with the carafe will be sent to our Design team for review; we value your insight, as we always want to know what our consumers think of our models. Regarding the trouble you’ve had with brewing, you may want to check that the carafe is in place properly; the brewing will pause or not start correctly if the carafe isn’t in place. The top of the carafe needs to be engaged with the drip stop lever on the bottom of the brew basket, or the water won’t flow properly into the carafe. Disconnecting the unit from power for a couple minutes before reconnecting may also help, as this resets the electrical components. We hope that information is helpful, but if you are unable to resolve the issue we have information on the limited warranty available on page 16 of the Use and Care manual. If you think you may need to start a warranty claim, you can call 1-800-430-1757. We are happy to offer assistance any time, if you have any other concerns or inquiries. -Sarah@Café

Hi, we're sorry you're disappointed in this coffee maker. We appreciate your comments on its performance and we'll continue improving this model. Thanks for making us aware of the issue and please reach out to us on social media if you need any further assistance. -Sylvia@Cafe

Hello- We appreciate your purchase and would like to help! Please review the manual starting on page 7-11. To set the clock, push the temperature button and hold for 3 seconds. Clock illuminates on the display and the white dot on the temperature button will illuminate. To set AM/PM: Rotate the Brew/Select knob and push to select. To set the hour: Rotate the Brew/Select knob and push to select. To set the minutes: Rotate the Brew/Select knob and push to select. Please reach out to us via a private message on Social Media and we will be happy to assist you further. Thank you! Joyce@Cafe

Hello there, thank you for reaching out with this feedback. We are very disappointed to hear that this coffee maker has not lived up to your expectations, and we are so sorry for the headache this has caused for you. If you believe that your coffee maker is malfunctioning, we would advise that you reach out to our factory service team at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to assisting you in any ways that we can! -Elliot@Cafe