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Rating 4.2 out of 5 stars with 1145 reviews

83%would recommend to a friend.
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Page 1 Showing 1-20 of 1,145 reviews
  • Rating 5 out of 5 stars with 1 review

    Exactly What I Was Looking For

    Posted .

    A really useful and innovative product - solves home security & monitoring in a simple-to-use device. Everything is controlled via smartphone. Very easy to set up. High quality device & very impressive app. I bought a Canary after seeing it in use in this reddit post which caught a live burglary: https://www.reddit.com/r/nyc/comments/3kyoev/caught_on_my_canary_camera_watch_these_two_guys/ Been using the device since the weekend and I am very impressed. Fits a huge hole for someone looking for some sort of home security device, but aren’t interested in the large traditional systems where you need to punch a code in or the alarm sounds. By far the smartphone integration is the best feature - the device is controlled exclusively through the app (I use an android) - you can log in to check out your timeline, take a look at the live camera from anywhere, and even sound the alarm remotely. The device is intelligent and notifies you of any activity when you’re not there through your cell phone, like a text message, delivering the video. Very responsive - I tested this out by arming the device and then entering the front door - I received an alert exactly 13 seconds later (!!!!). Huge plus is the lack of a monthly subscription fee. I am exhausted by subscriptions recently - Netflix, MLB, Google Apps, portfolio software - so this is a plus from the consumer standpoint. Back to why I didn’t want to sign up with traditional security. Set up was very easy - literally plug and play. Downloading the app leads you to a brief registration phase, and then connect the Canary device to your smartphone via cable. The phone updates the firmware for the Canary, connects the Canary to your wifi, and then links your account and you’re good to go. I found a spot in my living room where I could hide the Canary behind a few candles - a few moments later and you’re recording live video of the entire room. Video quality is bright & easy to see - looks like a high-quality Youtube video. Clicking on “live feed” brings up what the device is currently seeing - looks like there is about a 10-second lag between the Canary uploading the video and it relaying to your phone. There appear to be three modes - privacy, disarmed, and armed. Arming the device happens with a click on the app. I tested the device over the weekend - left my house to mow the lawn, then armed the device. “Broke” into the the house and 13 seconds later and I get a buzz - activity detected. I watch the video and of course it’s me. The response time - 13 seconds between opening the door and my phone buzzing - is very impressive. The video is stored online after recording, so if an intruder covers up or breaks the device, it’s too late - the image of them doing so is recorded off into the cloud for easy retrieval. I suppose the only thing that I’m worried about is that my pets (two cats) will set the device off early and often. Reading through the FAQs, there is a “learning” capability in the system, in that it recognizes routine behavior in time and adjusts for it. It’s not clear to me how long this takes. Overall, I like it a lot. Definitely a useful product. Fits a need for me - I’m not really interested in a large security system, and the costs/fees associated with it, and for basic entry detection the Canary device is really cool. In summary, the video monitoring is simple & doesn’t require a lot of setup or user input. High video quality. The motion sensor definitely picked me up easily when I entered the house, and I received a notice literally 13 seconds later. Connectivity to my phone is the most impressive part of the experience - if I have my cell phone on me 24/7 I can connect at any time to what is going on in my house.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Good to reassure you when you can't be home

    Posted .

    My girlfriend got one of the first Canary systems and I've come to really like it. I studied electrical engineering, so I'm a little bit wary of early versions of a consumer electronics product, but the Canary has made a great impression on me so far. We live in an apartment building with a lot of other tenants in New York, so it's reassuring to know when we're not at home that we'll be notified should anyone ever try to enter the apartment. Whenever both of us have left home, it auto-arms, which means that it records any type of motion or unusual occurrence, and sends an alert to the app on our phones. Knowing that we'd be notified should anything be amiss at home was good when we traveled recently, along with the "Watch Live" feature that lets us check in at home at any time. I also rather like the design of it. It sits on a shelf close to the entrance which reflects the yellow glow when it's in disarmed mode. Once international shipping opens I want to get my sister in Spain one!

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    A huge let down from a nickel and dime company

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    Posted .

    I was excited to have such a sleek device set up for my smart home security system. Canary has let me down time and time again, they tout that you can add members so that your dog walker, family members, etc can come by and turn off Canary if they need to. What isnt mentioned is that they have full access to your camera at any time. There's no permission control for guests, they're basically seen as admins. They haven't added useful new features, HomeKit support has not been implemented even though it is now able to be added using software authentication. The other thing that they just did is took away most of the perks from free accounts. If you purchase this device, the only video you'll be able to replay is 10 second previews unless you fork over some cash. Would you like to set it up to switch to Night Mode every night at midnight? It used to be free but now that'll be $120/year. Just to have it switch from Home mode to Night mode on a schedule.

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Nice to have

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    Posted .

    This canary was very simple to hook up. We’ve had it about a month now and use it to “look in” on elderly parent. We haven’t used the two way talk feature much but it seems to work. The 15$ monthly fee for two canaries seems high but I pay. I like having the ability to pull up on computer as the screen quality is usually better

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Our House Was Robbed While Canary Was Watching

    Posted .

    DO NOT USE THIS SECURITY SERVICE. We have a Canary and our house was robbed last week. We never got an alert, and while the Canary captured the dudes ransacking our house for over 5 minutes, it never registered that anything was amiss. We are supposed to be alerted when there is activity in the house while we're not home, but in looking into later, we discovered that Canary, due to some mysterious malfunction, never recorded us as being absent. The Device was stuck in Home Mode, even when we had left. Our phones were with us. To make matters so much worse, Canary Customer Service has been difficult to get into contact with, and they refuse to speak with us over the phone. They will only communicate with us through emails, and online chat. They believe our Wifi isn't good enough. We told them our wifi is fine, and works perfectly for all other devices, and we have a lot, my husband works from home and requires fast internet speed. They then asked us to do our own troubleshooting, and provide them with a Wifi Speed test. When we provided it, customer service told us "Well that's what it is now, but we don't know what it was when your house was robbed." !!!! What?!!! Then why did you ask us for the test? Last email we received from Customer Service says that they are passing on the complaint to the product team, and "if we could help you, we would." Yes, you could help us. You could follow through with your products promise of protection, take accountability for the major failure, step up your customer service game, and make it right with us. On top of having our house horribly ransacked, the stress of dealing with Canary has been overwhelming. Police officer recommended a few other devices, like SimpleSafe and Frontpoint. Canary was not on his list. Other Canary users we've been in contact with have reported same Home Mode malfunction.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Peace of Mind in a Box!

    Posted .

    I am so happy to have the Canary in my home. I feel so much safer and I have found that it works extremely well. It learns over time how people in the house come and go and the movement in the house, so the many alerts in the beginning decrease as you interact with the app by flagging video's and alerting the app that everything is fine. The camera is very sensitive so at first my cat was setting off the alerts like CRAZY! I was very impressed that it picked up such small movement! Since working with the app though, those alerts have slowed and I don't get 10 alerts during the night from my cat running around like crazy. The set-up was very easy and quick. I had it set up in less than 5 minutes. Once I set my location it also set emergency numbers which were my local police department, emergency medical services and the fire department! I was very grateful for that! You can also add the members in your home by clicking the plus in the app next to your picture and sending them an invite. Another great feature is that you can watch live what's going on in your home. So say you do get an alert and want to know what is happening, click Watch Live and there it is. I noticed a slight time lag, but I expected that. It is only a few second lag as to what is happening at the moment. The camera is a 1080p HD camera with a 147° angle lens and has night vision and motion detection. The camera quality is quite impressive for the small device that it is (6 inches high, 3 inches around). Along with a great camera it has a high quality microphone and a built in speaker. There is a 90+ dB siren as well that you can set off from the app. The Canary also tells you the temperature, humidity and air quality of your home, which I find pretty useful. I am glad to know the air quality in my home is very good and know when to turn on my AC because it is getting humid in the house. I am so happy they have come up with a security system for those of us who live in apartments! I am a worrier and this has helped give me peace of mind with no monthly fee's! It is very affordable and so worth my family's safety. *I received this product free for testing and review purposes. All opinions are 100% my own.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Hurricane Irma - Condo Safe!

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    Posted .

    Without knowing hurricane Irma was coming I bought Canary on the advice of a friend for my condo on Hollywood Beach. It turned out to be more than I expected. Canary is wonderful. As long as I had electricity and internet access, I could see in my condo that everything was safe as I listened to the winds and pounding rain outside. Canary let me see in realtime, live, the lightening as Irma came in. Canary is simple to set up. It is one of the best purchases yet!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Peace of mind. Very easy set up and operation.

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    Posted .

    Very easy set up and operation. Bought several CANARY for my elderly mother who is in the process of selling her primary home. She previously had a potential home buyer whom left water running while looking, which damaged the home. We now have video evidentiary of whom was last and perusing through her home, if we have further future issues. This has added greatly to her piece of mind as well as a deterrent to unethical visitors to her home.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Worthless without membership

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    Posted .

    I bought it about 2 years ago, it was sufficient at the beginning, then the company changed the features so it was worthless without paying for membership. Now, it does not even have the night feature, only home and away, so, unless you are willing to commit to the membership and its fees, it is a waste of money... Stay away...

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Easy setup, HD quality video

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    Posted .

    This camera does everything I need it too. It captures high quality HD video and it allows a lot of customization. I still get some notifications when my cats walk through the area but it filters out most of them. Love the air quality monitoring and the wide angle viewing, covers front to back in my house. Would recommend for sure.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great piece of mind

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    Posted .

    It would receive 5 stars if it also had 2 way talking available. I am hoping my Home owners insurance will offer a discount.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great item keeps me feeling secured.

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    Posted .

    Somewhat of a delay in projecting but overall a great product and price is great too

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Nifty device, getting better

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    Posted .

    I'm going to say up front, I really like this product and have no regrets purchasing it. That being said, as with any product, there are start-up blips and things that could be better. The unit was easy to install - just follow the directions and you should be up and running in less than 20 minutes, assuming you have a good strong WiFi signal or can link the unit to your router by Ethernet cable. The functionality of Canary is almost excellent - high quality video image (but see below), simple operation that works pretty much as advertised. The unit also monitors and records the last ~24 hours of temperature, humidity, and air quality at the location of the unit. This could be useful means of detecting a problem with your HVAC/air handling system when you're away. The air quality function is interesting, but they need more info on how to interpret it. Activation of the different modes (see below) is based on detection or absence of occupants (really, their cell phones) who have been registered and paired with the Canary unit. These operations are controlled via a cell phone App that has been somewhat less than excellent (mine is the iPhone version). The App has not always automatically updated the presence of all registered occupants (I will refer to "all registered occupants" simply as "occupants" from here on) when one or more has been away and comes home. Eventually it does, usually once I do something in the App, like open the icon for that person, or just touch the Mode setting button. Sometimes there's a delay in seeing a list of detected events for the current day. This hasn't been a big problem, but it should be able to update itself without me having to do anything. Another problem that doesn't occur often, but does occur, is the unit sometimes has frozen and had to be rebooted to function or communicate properly (such as detecting the presence of occupants) and update associated event records. The couple of times I've activated a "help ticket" for a problem or question, I've gotten responses within 24 hours. There is an FAQ section that seems to be expanding, and thus improving with time. But don't try to phone - no phone # provided. There are three mode settings: privacy (camera and mic are off, no watch-live function); disarmed (camera & mic are active and will record if and when motion is detected, but will not send alerts, watch-live enabled), and armed (motion activates recording, sends an alert, watch-live enabled, you can also activate the siren through the App &/or call the police). To avoid a lot of unnecessary recording activity, the unit can be set to automatically switch to a selected default mode, such as privacy, when at least one occupant is home and automatically switch to the armed mode when none of the occupants are detected. You can also set this to manual, so the system will not activate when no occupants are present unless you activate it through the App. This is useful if you have visitors staying who are not registered to the system, but whom may be present when all (registered) occupants are out, so it doesn't send you alerts and record what they're doing. Motion detection is a bit sensitive - it definitely detects when people enter the frame, but it also detects "activity" when there in no obvious motion in the resulting video record. There is a learning function that allows you to enter the types of things that were present in the video, e.g., shadows, sunlight, reflections, computer & TV screens, pets, people, etc. I don't know how long it takes to desensitize itself or how it works to filter these none-threat things, such as pets. Video quality is excellent in daylight or under reasonable room-lighting conditions at night. The quality seems to deteriorate slightly under low-light/dark-of-night/night-vision conditions. Deterioration is not bad, but distant objects (more than ~10-12 feet) are grainy; I'm not sure how clearly recognizable a distant person would be under those conditions, but if they came close enough to the Canary unit they would be pretty clear, even at low light. This is not unusual - same deterioration happens with most digital cameras under the same type of conditions. There is also a light ring at the bottom that activates when in the disarmed or armed mode, which tells you (and anyone else who notices) that the unit is in a recording mode. It changes color and/or blinks to alert you to connection problems. One problem associated with this light ring is that if the Canary unit is on a shiny surface (such as on top of a refrigerator) I think the light reduces the night-vision of the unit under dark-room conditions. Light from the ring reflects off nearby surfaces and (in my opinion) reduces the low-light sensitivity of the camera, albeit slightly. This mainly affects the ability to see movements and objects in darker areas furthest from the unit (>15-20 feet away, depending on actual low-light conditions). When you first activate your account, you're automatically placed in a trial service plan that would normally cost ~$10 per month, but is initially free. I don't know how long the free trial lasts, but I'm guessing 30 days. There are also more expensive fee plans. The free trial plan saves up to 7 days of records and allows you to store up to 50 selected video clips. The standard always-free plan only saves the last 12 hours of records and store only up to 5 clips. All records and video clips are saved on a Canary-provided Internet website, not locally, and not on your cell phone. I wish the free plan would keep 24 hours of records - 12 hours seems a bit short and makes it much easier to miss and lose a detection event, especially if you're out of WiFi and cell data range for a while (my guess is this is designed to push you towards a monthly fee plan). Assuming you've got one or the other, you should receive an alert by email or text as soon as an alarmed activation occurs and thus, the record will be available. However, say you get an alert, check the record, and discover someone who shouldn't be there. You can phone the police (Emergency #'s for your Canary location are automatically listed) and save the video to your Canary account so it doesn't get removed after 12 hours, but you have no way to send it to the police. And you can't save it to your cell phone. That doesn't help if you're on a trip, days to weeks from coming home. My understanding is that the Canary team is constantly working to improve the product, so I assume it will get even better with time. For the most part issues have been minor and overall, the product may be an excellent alternative to expensive home security monitoring services. I'd suggest anyone interested in this device check the website and read through their FAQs and also the trouble-shooting documents, as they provide a lot of insight.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Works great!

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    Posted .

    The camera has good quality during the day or night. It has a wider angle lens versus the competitors, so expect a bit of a fish-eye look to the camera footage. Item works as advertised, but it has very basic functions at the moment. For example there is no way to view the recorded video on a computer browser, you must view the footage from your phone only. They did state an update is coming where you can view the imagine on a computer. Its great that is has temp, VOC and humidity reader, but you can only view the last 24 hours. So it wont be replacing my Netmo anytime soon. Also it would be great if it had a notification function if the temp hits a certain degree. Missing functions as being able to set notification options is also lacking. Auto disarm, and rearm functions well for me. Nice to be able to use fingerprint sensor on my iPhone to access the app was a nice touch. As it stands today, it has a lot of potential, but in its current state it can definitely use a new features.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    A must have for anyone that wants extra security!!

    Posted .

    I bought a Canary around 4 weeks ago and have been using it ever since. The first thing I will say is that the setup/installation of the Canary device was by far, the most user-friendly experience of any installation that I have ever performed. It was as simple as signing up for an account, connecting a yellow 2.5mm cable to my phone and setting the Canary to connect to the internet. Kudos to Canary for making a device that anyone and everyone can configure so easily!! One of the most important aspects of the canary is the video. All I can say is that they weren’t exaggerating about how amazing the video quality looks and how wide the camera angle is. For me to set this up in my home, I had to put it in my basement to watch the door that goes outside and the door going to the garage. With strategic placement of the Canary device, I am also able to see the stairs going up to the main floor and this is very convenient to see all at once, with only one device. The results are that I can see when my dog goes upstairs/downstairs and all the action that happens in between. I am also able to see anybody that walks in from the outside or garage as well. It has a sensor that will turn on when it detects movement, which is very reassuring. Another impressive thing worth noting is that at night, I can very clearly see when my dog walks around in the basement, even when the lights are turned off. The night vision works as well as Canary claims. The sound is clear and crisp, for example, when my dog goes downstairs, I can hear her collar making noise, so not only does the Canary provide exceptional video, but it also provides great sound to go with it. I haven’t talked about the design yet, which is sleek and well thought out from the size to the shape - it literally looks like a little speaker or maybe an air freshener. It blends right into the décor and doesn’t stand out as a camera. It’s funny because it looks like it belongs exactly where I have it. It does not look like a security device in any shape or form. The siren is loud (as it should be to scare off potential intruders/criminals) and works well. I don’t use the alarm when the dog is in the house, but thanks to the app, when I go out with my dog, it only takes 30 seconds to turn on the siren feature through the app. The Home Health technology is a nice touch and it reports on temperature, humidity and air quality. I can confirm that the temperature and humidity levels are accurate because I also have a weather device next to my Canary device to measure the accuracy of how well it reads the temperature and humidity. Since I have only had the device for 1 month, I am still baselining the air quality in the basement. The last thing I want to talk about is the app that controls the device. The app works great, displays the videos in high quality and is fast. Canary really did an excellent job on the app. The one disappointing thing for me that is currently missing is an app for Windows devices. I am personally a Microsoft Windows consumer who uses a Windows Phone, computer and tablet. I do have an iPhone too and that is what I am using to control and view the videos on the canary at the moment, but I really hope Canary will develop an app for Windows in the near future. I am going on vacation shortly and I can’t wait to turn on the siren and check daily or wait until I get a notification that Canary sensed something, so that I can get the complete user experience for this amazing product.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    good stuff

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    Posted .
    Owned for more than 2 years when reviewed.

    it works fine but in order to access all the features you have to pay subscription fee.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    BUSTED!

    Posted .

    We love our Canary! We purchased it about a month ago and set it up right away. The setup was very easy and we were up and running in no time. And then three weeks after it was installed, we were robbed. Three men broke into our home while we were away. The Canary did its job and captured their every word and movement. I contacted the police as well as Canary Support. The Canary Rep was wonderful. They were very sympathetic to our situation and walked us through bookmarking and downloading the footage (we wanted to make sure we didn't screw something up during the process). The police arrived and we showed them the footage. They were impressed to say the least. The quality of the image as well as the audio was beyond their expectations for a home security camera. THANK YOU Canary! The robbers were arrested that night! Because of the quality video of your product, police had no problem identifying and charging these thugs with felony charges. We could not be happier with our decision to purchase a Canary! Thank You So Much. – a customer for life, Tony (Michigan, USA)

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love the Canary - Super Reliable and Easy Setup

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    Posted .

    We love the Canary! It is very easy to setup and then to monitor inside-of-home video (live streaming and alerts based on sound or motion). I have a Ring Doorbell to monitor the front door - I like the Ring but it does have some latency. I have added two Canaries for inside of home video monitoring (they are 1080p, plug into AC current and are more responsive than the Ring). Our Canaries go live when my wife and I leave our house (automatic based on our iPhones leaving home wifi network) and at nights during sleeping hours. I've found the Canary to be reliable and responsive - for example a couple times a moth flying through the Canary's field of vision has set off the device in the dead of night. My only dislike is the $100 per year cloud storage (to retain 7 days of video storage) fee. I pay Ring $30 per year which is reasonable but $100 is artificially inflated fee on Canary's part - but it's necessary so plan to pay extra for storage if you set one (or more) of these up. At least the $100 fee covers multiple devices (it's not $100 per device).

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Not the best, not the worst

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    Posted .
    Owned for 8 months when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I had high hopes for this system, but while I like the actual features of the cameras (I have the all in one and the flex), I have way more connectivity issues and lag time than any other app (home security or otherwise). First of all, the lag time to see events on the camera makes the product a huge disappointment and kind of useless when time is of the essence during a home invasion or even just people on my door step. I appreciate the notifications and that you can customize their frequency but, they’re inconsistent. Someone can walk in my front door and I won’t get a notification but, the wind blows my front yard plants and I get one? The most frustrating thing is how poor the connectivity is on the app. Just today, I’ve been unable to look into my home or front porch because the Canary app screen just spins and hasn’t loaded for FOUR hours and counting. My internet and phone are working in every other way, so that’s not the problem. I’m actually going to sell all of my canary cameras and buy the Ring system again which worked almost always, in my previous experience. This product would be GREAT if it just worked. I’m bummed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Canary
      Posted .

      Hi there,

      We are very sorry to hear that you are not satisfied with your All-In-One. We would love to help you fix these issues so that your cameras can work the way they should. Please reach out to us (support@canary.is) if you decide to give us another chance.
      Kind Regards, Kayla CanaryCo

  • Rating 5 out of 5 stars with 1 review

    Great product at a great price

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    Posted .
    Owned for more than 2 years when reviewed.

    Very useful for keeping track of what’s going on at home while you are away - kids, pets, general. The speech thing does not work well at all though.

    I would recommend this to a friend
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