Customer Ratings & Reviews

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Overall Customer Rating

89%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 797 Reviews

    • Brand Response

      Canary 

      June 2, 2015

      Hi Eric, thank you for your detailed review. We're sorry your experience with Canary has been less than ideal. We will be rolling out phone support in the coming weeks, but in the meantime, if you send an email to support@canary.is, we'd love to try and help you get your Canary running and get the other Canary removed from your account. CanaryCo

    • Brand Response

      Canary 

      April 23, 2015

      Hi Jk89, I am so sorry to hear you had a difficult experience with your Canary. We stand behind our product, and are committed to doing what's right for our customers. We would would love the chance to help make your experience better. Please get in touch with us at support@canary.is, and we'll see what we can do to help! CanaryCo

    • Brand Response

      Canary CustomerExperience 

      March 23, 2015

      Thanks Julie, glad you're having a good experience with your Canary! CanaryCo

    • Brand Response

      Canary 

      April 4, 2015

      Thanks for your thorough feedback. It sounds like you’ve had some issues with your device not connecting. Hopefully you received our most recent firmware and app update update - that should have made your experience a lot more stable. Your Canary records any motion detected by the camera, and if you want to record anything in addition, you can access the Watch Live screen and tap “record”. CanaryCo

    • Brand Response

      Canary 

      July 9, 2015

      Hi There, Thank you so much for your feedback and your review. We're sorry that your experience with Canary has been less than positive, but we'd love the opportunity to turn that around. Some of your issues, like Watch Live being slow and the unit going offline are things we can troubleshoot. Please give our customer support team a call at 1-888-271-0121 from 9am-11pm EST 7 days a week or email us at support@canary.is and we'd love to help. CanaryCo