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Customer Ratings & Reviews

Canary - Indoor Wireless Full HD All-In-One Home Security System - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 1087 reviews

83%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Exactly What I Was Looking For

    Posted
    Bill

    A really useful and innovative product - solves home security & monitoring in a simple-to-use device. Everything is controlled via smartphone. Very easy to set up. High quality device & very impressive app. I bought a Canary after seeing it in use in this reddit post which caught a live burglary: https://www.reddit.com/r/nyc/comments/3kyoev/caught_on_my_canary_camera_watch_these_two_guys/ Been using the device since the weekend and I am very impressed. Fits a huge hole for someone looking for some sort of home security device, but aren’t interested in the large traditional systems where you need to punch a code in or the alarm sounds. By far the smartphone integration is the best feature - the device is controlled exclusively through the app (I use an android) - you can log in to check out your timeline, take a look at the live camera from anywhere, and even sound the alarm remotely. The device is intelligent and notifies you of any activity when you’re not there through your cell phone, like a text message, delivering the video. Very responsive - I tested this out by arming the device and then entering the front door - I received an alert exactly 13 seconds later (!!!!). Huge plus is the lack of a monthly subscription fee. I am exhausted by subscriptions recently - Netflix, MLB, Google Apps, portfolio software - so this is a plus from the consumer standpoint. Back to why I didn’t want to sign up with traditional security. Set up was very easy - literally plug and play. Downloading the app leads you to a brief registration phase, and then connect the Canary device to your smartphone via cable. The phone updates the firmware for the Canary, connects the Canary to your wifi, and then links your account and you’re good to go. I found a spot in my living room where I could hide the Canary behind a few candles - a few moments later and you’re recording live video of the entire room. Video quality is bright & easy to see - looks like a high-quality Youtube video. Clicking on “live feed” brings up what the device is currently seeing - looks like there is about a 10-second lag between the Canary uploading the video and it relaying to your phone. There appear to be three modes - privacy, disarmed, and armed. Arming the device happens with a click on the app. I tested the device over the weekend - left my house to mow the lawn, then armed the device. “Broke” into the the house and 13 seconds later and I get a buzz - activity detected. I watch the video and of course it’s me. The response time - 13 seconds between opening the door and my phone buzzing - is very impressive. The video is stored online after recording, so if an intruder covers up or breaks the device, it’s too late - the image of them doing so is recorded off into the cloud for easy retrieval. I suppose the only thing that I’m worried about is that my pets (two cats) will set the device off early and often. Reading through the FAQs, there is a “learning” capability in the system, in that it recognizes routine behavior in time and adjusts for it. It’s not clear to me how long this takes. Overall, I like it a lot. Definitely a useful product. Fits a need for me - I’m not really interested in a large security system, and the costs/fees associated with it, and for basic entry detection the Canary device is really cool. In summary, the video monitoring is simple & doesn’t require a lot of setup or user input. High video quality. The motion sensor definitely picked me up easily when I entered the house, and I received a notice literally 13 seconds later. Connectivity to my phone is the most impressive part of the experience - if I have my cell phone on me 24/7 I can connect at any time to what is going on in my house.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nifty device, getting better

    Posted
    Waterdipper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm going to say up front, I really like this product and have no regrets purchasing it. That being said, as with any product, there are start-up blips and things that could be better. The unit was easy to install - just follow the directions and you should be up and running in less than 20 minutes, assuming you have a good strong WiFi signal or can link the unit to your router by Ethernet cable. The functionality of Canary is almost excellent - high quality video image (but see below), simple operation that works pretty much as advertised. The unit also monitors and records the last ~24 hours of temperature, humidity, and air quality at the location of the unit. This could be useful means of detecting a problem with your HVAC/air handling system when you're away. The air quality function is interesting, but they need more info on how to interpret it. Activation of the different modes (see below) is based on detection or absence of occupants (really, their cell phones) who have been registered and paired with the Canary unit. These operations are controlled via a cell phone App that has been somewhat less than excellent (mine is the iPhone version). The App has not always automatically updated the presence of all registered occupants (I will refer to "all registered occupants" simply as "occupants" from here on) when one or more has been away and comes home. Eventually it does, usually once I do something in the App, like open the icon for that person, or just touch the Mode setting button. Sometimes there's a delay in seeing a list of detected events for the current day. This hasn't been a big problem, but it should be able to update itself without me having to do anything. Another problem that doesn't occur often, but does occur, is the unit sometimes has frozen and had to be rebooted to function or communicate properly (such as detecting the presence of occupants) and update associated event records. The couple of times I've activated a "help ticket" for a problem or question, I've gotten responses within 24 hours. There is an FAQ section that seems to be expanding, and thus improving with time. But don't try to phone - no phone # provided. There are three mode settings: privacy (camera and mic are off, no watch-live function); disarmed (camera & mic are active and will record if and when motion is detected, but will not send alerts, watch-live enabled), and armed (motion activates recording, sends an alert, watch-live enabled, you can also activate the siren through the App &/or call the police). To avoid a lot of unnecessary recording activity, the unit can be set to automatically switch to a selected default mode, such as privacy, when at least one occupant is home and automatically switch to the armed mode when none of the occupants are detected. You can also set this to manual, so the system will not activate when no occupants are present unless you activate it through the App. This is useful if you have visitors staying who are not registered to the system, but whom may be present when all (registered) occupants are out, so it doesn't send you alerts and record what they're doing. Motion detection is a bit sensitive - it definitely detects when people enter the frame, but it also detects "activity" when there in no obvious motion in the resulting video record. There is a learning function that allows you to enter the types of things that were present in the video, e.g., shadows, sunlight, reflections, computer & TV screens, pets, people, etc. I don't know how long it takes to desensitize itself or how it works to filter these none-threat things, such as pets. Video quality is excellent in daylight or under reasonable room-lighting conditions at night. The quality seems to deteriorate slightly under low-light/dark-of-night/night-vision conditions. Deterioration is not bad, but distant objects (more than ~10-12 feet) are grainy; I'm not sure how clearly recognizable a distant person would be under those conditions, but if they came close enough to the Canary unit they would be pretty clear, even at low light. This is not unusual - same deterioration happens with most digital cameras under the same type of conditions. There is also a light ring at the bottom that activates when in the disarmed or armed mode, which tells you (and anyone else who notices) that the unit is in a recording mode. It changes color and/or blinks to alert you to connection problems. One problem associated with this light ring is that if the Canary unit is on a shiny surface (such as on top of a refrigerator) I think the light reduces the night-vision of the unit under dark-room conditions. Light from the ring reflects off nearby surfaces and (in my opinion) reduces the low-light sensitivity of the camera, albeit slightly. This mainly affects the ability to see movements and objects in darker areas furthest from the unit (>15-20 feet away, depending on actual low-light conditions). When you first activate your account, you're automatically placed in a trial service plan that would normally cost ~$10 per month, but is initially free. I don't know how long the free trial lasts, but I'm guessing 30 days. There are also more expensive fee plans. The free trial plan saves up to 7 days of records and allows you to store up to 50 selected video clips. The standard always-free plan only saves the last 12 hours of records and store only up to 5 clips. All records and video clips are saved on a Canary-provided Internet website, not locally, and not on your cell phone. I wish the free plan would keep 24 hours of records - 12 hours seems a bit short and makes it much easier to miss and lose a detection event, especially if you're out of WiFi and cell data range for a while (my guess is this is designed to push you towards a monthly fee plan). Assuming you've got one or the other, you should receive an alert by email or text as soon as an alarmed activation occurs and thus, the record will be available. However, say you get an alert, check the record, and discover someone who shouldn't be there. You can phone the police (Emergency #'s for your Canary location are automatically listed) and save the video to your Canary account so it doesn't get removed after 12 hours, but you have no way to send it to the police. And you can't save it to your cell phone. That doesn't help if you're on a trip, days to weeks from coming home. My understanding is that the Canary team is constantly working to improve the product, so I assume it will get even better with time. For the most part issues have been minor and overall, the product may be an excellent alternative to expensive home security monitoring services. I'd suggest anyone interested in this device check the website and read through their FAQs and also the trouble-shooting documents, as they provide a lot of insight.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Our House Was Robbed While Canary Was Watching

    Posted
    Miranda

    DO NOT USE THIS SECURITY SERVICE. We have a Canary and our house was robbed last week. We never got an alert, and while the Canary captured the dudes ransacking our house for over 5 minutes, it never registered that anything was amiss. We are supposed to be alerted when there is activity in the house while we're not home, but in looking into later, we discovered that Canary, due to some mysterious malfunction, never recorded us as being absent. The Device was stuck in Home Mode, even when we had left. Our phones were with us. To make matters so much worse, Canary Customer Service has been difficult to get into contact with, and they refuse to speak with us over the phone. They will only communicate with us through emails, and online chat. They believe our Wifi isn't good enough. We told them our wifi is fine, and works perfectly for all other devices, and we have a lot, my husband works from home and requires fast internet speed. They then asked us to do our own troubleshooting, and provide them with a Wifi Speed test. When we provided it, customer service told us "Well that's what it is now, but we don't know what it was when your house was robbed." !!!! What?!!! Then why did you ask us for the test? Last email we received from Customer Service says that they are passing on the complaint to the product team, and "if we could help you, we would." Yes, you could help us. You could follow through with your products promise of protection, take accountability for the major failure, step up your customer service game, and make it right with us. On top of having our house horribly ransacked, the stress of dealing with Canary has been overwhelming. Police officer recommended a few other devices, like SimpleSafe and Frontpoint. Canary was not on his list. Other Canary users we've been in contact with have reported same Home Mode malfunction.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Decent hardware, but doesn't work, terrible app

    Posted
    Eric

    I purchased 2 devices and neither worked as advertised. I purchased the first one and set up. Installation went fairly well, it updated its firmware successfully, but the Live Video never worked. I tried adding it to two different WiFi networks, moved it to several rooms (even in the same rooms as the routers), and even hooked it up via an Ethernet cable. The device simply would not stream video. The app showed nothing but an endless spinning wheel whenever I tried to look at video. Even when the device triggered an event (motion sensor), the stored video never played. I could see a still shot from the video, but no video. My network is solid. My internet connection is 25/25 or better. Another problem is the app (iOS). Several areas are simply not thought through well, or they made very poor decisions. Simply put, Canary is not Apple. Apple knows how to make a good user experience. Canary falls way short. When setting up the device, the only WiFi choice you have is the network your phone is connected to. You cannot choose any other network. You have to connect your phone to whatever network you want the Canary on first, and then setup the Canary. When the device was installed and working (partially), I noticed I could not turn off the light on the bottom of the unit. Why can't I turn the light off? Why do I want to guide a burger to the security device? When I ultimately could not get Live Video working I attempted to factory reset the device and start again. Guess what? No way to factory reset the device. There's a small reset button on the bottom of the device that does absolutely nothing. You cannot reset the device in the app either. You can look at your device in the app (which means you can see its name (that they give it), serial number, and firmware version number), but you cannot do anything with the device except change its network connection. Out of frustration I decided I would return this one and exchange it for another. I wanted to remove the device from my account, but guess what? You can't do that either. Now I have a device named "Canary 1" (because that's what they name it and you can't change that) in my app even though it doesn't exist on my network. I thought if I setup a second one I would get an option to delete the first. So I exchanged the device for a second one and set that one up - or I tried to. When I went through the installation steps it started its firmware update and then simply stopped. It sat there for hours and the app said nothing but "Step 3 of 5: Verifying." You can't do anything else. Now I have a device named "Canary 2" in my app that is completely useless. Can't remove either device from the account. The entire experience of setting the device up and then attempting to use it in the app felt very poor - like it was made by a group of developers trying to create an Apple experience but fell utterly short. Another major problem: no support community. Look at TiVo. Look at Nest. You will find huge numbers of users contributing to the support forums on those companies' websites. No such luck with Canary. You're on your own with this, and it doesn't work.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi Eric, thank you for your detailed review. We're sorry your experience with Canary has been less than ideal. We will be rolling out phone support in the coming weeks, but in the meantime, if you send an email to support@canary.is, we'd love to try and help you get your Canary running and get the other Canary removed from your account. CanaryCo

  • Rating: 1 out of 5 stars

    Great Design, Disappointing Execution

    Posted
    Jk89

    For TL;DR, scroll to the bottom. As you are most likely doing right now, I too read all the reviews for this product and many others trying to figure out which DIY security option was best for me. I picked up a Canary and have spent a few days with it so far, and as much as I want to like this product, I simply can't. When I opened the box, I was met with what appeared to be a very well designed and presented product that appealed to the design and aesthetics of an Apple fan. Though, this hasn't been quite the experience I was hoping for with the Canary. Starting with the initial setup using the iOS application, which is touted as only taking mere minutes and being fairly seamless, I had a difficult time even updating my Canary using the instructions they provided. After getting stuck on several steps just waiting for the Canary to update, I was forced to reset the system a few times before it finally updated and I was able to complete the setup process to make it ready for use. All in all, probably an hour of setup time with the errors I encountered. After I setup the system, I left my house and the Canary did in fact auto-arm as it states it should. I received a couple of notifications while out where the Canary noticed my dog moving about. Dismissed them, thinking it was cool that it alerted me. Though once I got home, I did notice that the video feed even with my fairly robust broadband connection was about 30 seconds behind what was happening in reality. Not ideal, but I don't know what's par for the course, so I ignored it for the moment. Fast forward to the next morning. Grab my phone, open the Canary app, and Canary is offline... Curious, I thought. Reload the app to make sure, now it simply says, Unable to connect at this time. So I head to where the Canary is placed and there are no lights on it at all. Power cycle it. Same problem. Power cycle again, now it appears to be working. This kind of inconsistency right off the bat has me worried about my $250 investment. I need a security system that I can be confident in. One that works, and works well. What good is a system that goes offline or just stops working and never notifies me? Isn't the whole point of Canary to keep me in the know? I'm disappointed in this product and the fact that they have no live support and an abysmal knowledge base for troubleshooting that I found zero help with using. Couple that with a buggy app, and you've got a recipe for a frustrated user. I've outlined the pros and cons below, and I plan to return my Canary in hopes of finding a more reliable solution. I would not recommend this product based on my experience. Pros: - Nice aesthetics both physically as well as in the iOS app - When it works, the video is crisp and the audio is loud enough Cons: - Setup was anything but simple, very buggy - Going offline or not connecting and no notifications - Live video is very inconsistent, works sometimes and not others - As much as 30 second delay on live feed - No live support and terribly void help center online - No automation integration with other smart-home products - No way to remove locations from the app if you accidentally add one - Very buggy app in general on iOS in my experience - Several times the Canary simply stated "Failed to Arm" in-app and never notified me - No way to "reset" the system to factory settings that I can find - Can't connect to 5GHZ WiFi networks it would appear - No way to set custom modes, such as vacation, times of day, etc. - No two-way communication like some other comparable systems - No auto-alarm to sound the siren, must be done manually - Multiple failures when trying to "changes modes" - No iPad app

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi Jk89, I am so sorry to hear you had a difficult experience with your Canary. We stand behind our product, and are committed to doing what's right for our customers. We would would love the chance to help make your experience better. Please get in touch with us at support@canary.is, and we'll see what we can do to help! CanaryCo

  • Rating: 5 out of 5 stars

    A must have for anyone that wants extra security!!

    Posted
    briko
    • My Best Buy® MemberMember

    I bought a Canary around 4 weeks ago and have been using it ever since. The first thing I will say is that the setup/installation of the Canary device was by far, the most user-friendly experience of any installation that I have ever performed. It was as simple as signing up for an account, connecting a yellow 2.5mm cable to my phone and setting the Canary to connect to the internet. Kudos to Canary for making a device that anyone and everyone can configure so easily!! One of the most important aspects of the canary is the video. All I can say is that they weren’t exaggerating about how amazing the video quality looks and how wide the camera angle is. For me to set this up in my home, I had to put it in my basement to watch the door that goes outside and the door going to the garage. With strategic placement of the Canary device, I am also able to see the stairs going up to the main floor and this is very convenient to see all at once, with only one device. The results are that I can see when my dog goes upstairs/downstairs and all the action that happens in between. I am also able to see anybody that walks in from the outside or garage as well. It has a sensor that will turn on when it detects movement, which is very reassuring. Another impressive thing worth noting is that at night, I can very clearly see when my dog walks around in the basement, even when the lights are turned off. The night vision works as well as Canary claims. The sound is clear and crisp, for example, when my dog goes downstairs, I can hear her collar making noise, so not only does the Canary provide exceptional video, but it also provides great sound to go with it. I haven’t talked about the design yet, which is sleek and well thought out from the size to the shape - it literally looks like a little speaker or maybe an air freshener. It blends right into the décor and doesn’t stand out as a camera. It’s funny because it looks like it belongs exactly where I have it. It does not look like a security device in any shape or form. The siren is loud (as it should be to scare off potential intruders/criminals) and works well. I don’t use the alarm when the dog is in the house, but thanks to the app, when I go out with my dog, it only takes 30 seconds to turn on the siren feature through the app. The Home Health technology is a nice touch and it reports on temperature, humidity and air quality. I can confirm that the temperature and humidity levels are accurate because I also have a weather device next to my Canary device to measure the accuracy of how well it reads the temperature and humidity. Since I have only had the device for 1 month, I am still baselining the air quality in the basement. The last thing I want to talk about is the app that controls the device. The app works great, displays the videos in high quality and is fast. Canary really did an excellent job on the app. The one disappointing thing for me that is currently missing is an app for Windows devices. I am personally a Microsoft Windows consumer who uses a Windows Phone, computer and tablet. I do have an iPhone too and that is what I am using to control and view the videos on the canary at the moment, but I really hope Canary will develop an app for Windows in the near future. I am going on vacation shortly and I can’t wait to turn on the siren and check daily or wait until I get a notification that Canary sensed something, so that I can get the complete user experience for this amazing product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    My house was burglarized and Canary did nothing.

    Posted
    jcg0704
    • My Best Buy® MemberMember

    Let me start by saying that this is my first ever negative product review. I have never been so disappointed by both a product's functionality and the poor customer service offered to me after the incident as I am from Canary. I was notified by my neighbor that my home was broken into while my fiancé and I were out of the country. The thieves broke our bedroom window and stole thousands of dollars worth of jewelry and electronics from our home. Upon receiving this information from my neighbor, I immediately checked our Canary camera footage to see if it had caught the burglars on camera. It did in fact record a portion of the burglary, which, according to the footage, actually occurred over 10 days before - on the night we left for our trip. I never received a single notification that there was a person (in fact, at least 2 people) in our home. Both my fiancé and I have the Canary app, and both of our phones were with us in South America and on data plans. The camera was in Away mode and set to record people AND to notify us of any such movement. The fact that neither of us received a notification is frankly infuriating. Had we known about the burglary earlier, we could have perhaps caught the criminals in the act, or at least have had a better chance of getting our belongings back before they inevitably sold them. Also, it took me 4 days of attempts just to download my security footage of the burglars from the app to give to the police. When I contacted Canary support to ask why I a) had not received a notification that my house was being burglarized and b) could not download the footage, they skipped right over the notification issue and instructed me to delete and redownload the app in order to download the footage. When I asked them AGAIN why I had not received a security breach notification, they coldly referred me to a pre-written HELP page on their website. Oh, and they refused to allow me to contact them in any format other than their support email. I purchased my Canary cam in an effort to feel more secure in my home. This event proves that the use of the camera is not able to provide the service it is intended for. In addition, their support team was completely unhelpful and unapologetic. I am wholeheartedly disappointed. Save your money, buy a NEST system. $20,000 in stolen items later, my Canary is going straight in the trash.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product no longer provides the services promised

    Posted
    Jeremy
    • My Best Buy® MemberMember

    Not happy and Best Buy should stop stocking and selling this product! I am not satisfied with this product at all! There are definitely better products on the product for a similar price, or acceptable products on the market for a lower price. My first item was defective and had to return it, and my second device still does not work very well. The WIFI aspect of the unit does not work, and after several hours on WIFI the unit goes offline...therefore I have to keep it plugged into Ethernet, so I am limited as to where I can place the device. Additionally, the device is terrible at recognizing when I leave and arrive home, forcing me to be constantly manually changing between home and away mode throughout the day. Even those these 2 things made me very disappointed with the product, I still liked the fact that it provided me with security of knowing what is going on at home...until now. Canary recently updated their 'plan' so I can no longer view full videos, but only a 10 second preview of 'activity' in my home unless I buy the membership...therefore I can no longer use this device for home security because the video will not show anything without the membership. I will not be paying a $10/month membership on top of the camera I purchased for this poor device. Since I have had the camera for a few months, and since Canary will no longer give free full access to activity detected videos for 24 hours, I will no longer use this product and my Canary will become an expensive and disappointing paper weight...I will also refuse to do business with this company in the future. When I purchased this product their policy was to give full access to videos for 24 hours without a membership, now my canary is virtually useless without the membership...would like to hear back from Canary regarding this policy change as to why they can take the full videos away and I am sure many other people who currently have the product and not the membership are also very upset at Canary.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Peace of Mind in a Box!

    Posted
    RubyTusdae

    I am so happy to have the Canary in my home. I feel so much safer and I have found that it works extremely well. It learns over time how people in the house come and go and the movement in the house, so the many alerts in the beginning decrease as you interact with the app by flagging video's and alerting the app that everything is fine. The camera is very sensitive so at first my cat was setting off the alerts like CRAZY! I was very impressed that it picked up such small movement! Since working with the app though, those alerts have slowed and I don't get 10 alerts during the night from my cat running around like crazy. The set-up was very easy and quick. I had it set up in less than 5 minutes. Once I set my location it also set emergency numbers which were my local police department, emergency medical services and the fire department! I was very grateful for that! You can also add the members in your home by clicking the plus in the app next to your picture and sending them an invite. Another great feature is that you can watch live what's going on in your home. So say you do get an alert and want to know what is happening, click Watch Live and there it is. I noticed a slight time lag, but I expected that. It is only a few second lag as to what is happening at the moment. The camera is a 1080p HD camera with a 147° angle lens and has night vision and motion detection. The camera quality is quite impressive for the small device that it is (6 inches high, 3 inches around). Along with a great camera it has a high quality microphone and a built in speaker. There is a 90+ dB siren as well that you can set off from the app. The Canary also tells you the temperature, humidity and air quality of your home, which I find pretty useful. I am glad to know the air quality in my home is very good and know when to turn on my AC because it is getting humid in the house. I am so happy they have come up with a security system for those of us who live in apartments! I am a worrier and this has helped give me peace of mind with no monthly fee's! It is very affordable and so worth my family's safety. *I received this product free for testing and review purposes. All opinions are 100% my own.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor company

    Posted
    Maggie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought the camera used two month only, everything's fine until 10/04/2017 company changed policy. Not happy and Best Buy should stop stocking and selling this product! I am not satisfied with this product at all! There are definitely better products on the product for a similar price, or acceptable products on the market for a lower price. after several hours on WIFI the unit goes offline...therefore I have to keep it plugged into Ethernet, so I am limited as to where I can place the device. Additionally, the device is terrible at recognizing when I leave and arrive home, forcing me to be constantly manually changing between home and away mode throughout the day. Even those these 2 things made me very disappointed with the product, I still liked the fact that it provided me with security of knowing what is going on at home...until now. Canary recently updated their 'plan' so I can no longer view full videos, but only a 10 second preview of 'activity' in my home unless I buy the membership...therefore I can no longer use this device for home security because the video will not show anything without the membership. I will not be paying a $10/month membership on top of the camera I purchased for this poor device. Since I have had the camera for a few months, and since Canary will no longer give free full access to activity detected videos for 24 hours, I will no longer use this product and my Canary will become an expensive and disappointing paper weight...I will also refuse to do business with this company in the future. When I purchased this product their policy was to give full access to videos for 24 hours without a membership, now my canary is virtually useless without the membership...would like to hear back from Canary regarding this policy change as to why they can take the full videos away and I am sure many other people who currently have the product and not the membership are also very upset at Canary.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi Maggie, I’m sorry that you are disappointed with the recent service changes. I do want to clarify that Canary users who don't opt in to Membership still have access to the core set of Canary features that includes: notifications when motion is detected (as well as customizable HomeHealth notifications for temperature, humidity, and air quality deviations), the ability to Watch Live anytime (day or night—with automatic night vision), recorded video clips that are stored for 24 hours, activity zone masking, remote siren activation, one-touch access to police/fire/EMS, automatic arming/disarming, and more. The recent changes to the amount of video recording on our free plan aligns with the cost to process and store this video. What we offer is still more than what you get with most products in this category—many of which don’t offer any video recording without a subscription. Canary Membership is optional and enables additional features such as longer video clips, extended storage, desktop streaming, etc. (You can find more information about Membership here: https://canary.is/membership — and If you'd like to try it at a discount here’s a code for 25% off an annual plan: you can go into the plan signup, at my.canary.is, input your info and use this code: “annualoffer".) Please know that changes to our free service were carefully considered based on user needs and preferences, while also addressing the costs to provide a free option. Since we first launched Canary we have continuously updated the product experience with new features and improvements and will continue to do so for all users. Thanks for taking the time to comment. All the best, - Jon @ Canary CanaryCo

  • Rating: 1 out of 5 stars

    DO NOT BUY!!

    Posted
    MikeM

    DO NOT BUY! Canary have worked well for awhile but when they switched free subscription plan, USELESS! With the free plan, it will ONLY record 10 seconds of video. If you are home, you will not have an option to record your video. So, if you are home and someone breaks into your home and you are violently attacked, the camera will turn the blind eye and will NOT record anything. ME: If you are in away OR in Night mode, the camera only records 12 second with free subscription. (Free is not free because we purchased over $1400 worth of canary BEFORE you made the free subscription changes.) Please explain CANARY: If your Canary is in Away mode, it will continuously look for motion. Once it detect motion it will record the first 10 seconds of significant motion and save them to your Timeline. The Canary will only record the first 10 seconds of signification motion for every 10 minutes of continuous motion. On the free plan you will not be able to schedule a Night mode but you can set your Home mode to have the Watch Live feature. ME: You cannot record any video if you are in home mode if you have the degraded subscription. Example: if my father in law is at home and he gets robbed (or violently attacked during the day while he is home, the camera will not pick up any video unless you have paid for a subscription? I tried to have it set to record while in home mode and it will not allow us too.. so that makes the camera useless unless you have a subscription? Please explain CANARY: That is correct, on home mode you will have the option to set your Canary to private or have the Watch Live feature on. This will allow you to view what is going on in your home but it will not record that motion. Canary started out great and they went downhill after their third year of this product. I would recommend NEST Cam over Canary.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Ready for Retail Market...

    Posted
    LarryD
    • My Best Buy® Elite MemberElite Member

    I have been waiting for this to hit the shelves for months... in hopes it would preform as advertised. Despite of all of the not so great reviews around - not here though??? Some same reviews here as other places Hmmm...? I picked one up yesterday and returned it today - Beta product at best. I am a very techie guy - family/friends go to guy for tech problems etc... Setup through the app went smooth as silk - even with a few minute firmware upgrade. Did a login - set all settings as needed in app and on iPhone for notification and location services etc... Then I put the Canary where it had a sweet spot of viewing the main living area - OK lets try this beauty out. It is designed beautiful and to be discrete in any setting. UGH! I got one notification of motion and that was it - never would give a notification again without unplugging Canary or logging out of app. Tried Geo-fencing - that worked once than gave false aways while myself and phone were in the house and vise/versa. I tried everything - rebooting Canary - uninstalling app etc... with similar beta type results. I would try to move in front of camera to set it off, buy was very hit and miss results. Rarely sent a notification of motion alert to iPhone. Live video was clear when it was not freezing or going to a black screen. App would also freeze up and I would have to reboot my phone. And yes I have a fast cable internet speeds and I tried the Canary wireless and connected via lan cable. I think the motion detection is being done through the camera and not a motion sensor... Canary needs to reconsider using there cloud and let users record to their own storage or cloud device - on site or off. I have other HD cameras running off of my wifi network and record to a PC or other device and then it is sent immediately to a cloud service like DropBox. Works great with great video clips - Canary doesn't let you have any control of what it does record - not good. OK enough of the cons as this is getting too long - maybe second gen Canary...

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Thanks for your thorough feedback. It sounds like you’ve had some issues with your device not connecting. Hopefully you received our most recent firmware and app update update - that should have made your experience a lot more stable. Your Canary records any motion detected by the camera, and if you want to record anything in addition, you can access the Watch Live screen and tap “record”. CanaryCo

  • Rating: 1 out of 5 stars

    Buggy, and free storage plan is nearly useless

    Posted
    dphillips

    Great looking and tons of potential, but still a bit buggy, and their free storage plan is nearly useless. Generally, I like this device. It seems pretty equivalent to Piper (without the Z-Wave, about which I don't care), but the auto mode-switching and, truly, the esthetics of the physical design, steered me toward the Canary. That said, the device is still more what I'd call "late beta" than "full production": some features like geofencing are still a bit shaky; the learning mechanism to tag motion as ignorable isn't there yet. Finally, there's a lot of unhappiness, even anger, in the user community about the storage plans the company is offering: The basic, free plan only covers the previous 12 hours - that's right, if you don't check your alerts or check into Canary at least that often you might miss something, have an alert about motion but not be able to see it (as of this writing, Canary Support's solution is to empower a friend or neighbor to check in on your home twice a day. Seriously.). Also, the basic plan allows only 3 video clip downloads over the lifetime of the device, which seems downright miserly. I like this device enough that I plan to keep using it, and I could see it getting 5 stars -- but not until they fix some of the more glaring bugs, and take a hard look at their storage plans and how they're being received. After all, this is a crowd-funded project. It seems insensitive and short-sighted to ignore the crowd's feedback about things as important as ongoing usage plans.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It is shockingly unreliable

    Posted
    HangOn

    It is shockingly unreliable and the software is buggy and poorly designed. First, you can't watch live unless the device is set to "Disarmed". When it is disarmed, it still records events! That' really brain dead and unintuitive. The only difference here is that it won't alert you versus when it is armed. Dismissing a dialog requires that I swipe down on the dialog box, which almost no IOS app I've used does. It's annoying because that also has a tendency to trigger the notification screen that's built into IOS. Even when I am sitting at home with the camera on the same network as me, the "Live" view is choppy. Sometimes the device just goes offline for no apparent reason. Not sure if it is a fluke but not a good start for something I need to rely on to secure my home. The software is just terrible. It is currently 9:13 PM. I have an event recorded at 9:00 PM that it won't allow me to delete. It is also unclear at the time of purchase if a paid plan is needed for this device to work correctly. It still unclear after I purchased it and set it up. Update: I'm returning this thing. The auto mode switching frankly does not work at all. It worked a total of 2 times. All my other geofencing apps work fine be it IFTTT or Skylark. Somehow, Canary can't find an IOS developer who can make this feature work, which is crucial to the product. It's unnerving to know that my home is not being monitored while I'm away. Also, their support is terrible. Tried to contact them for help over the app. A day later, they reply with a template email asking me questions about my phone, IOS, etc. All of that is already included in the email generated by their own app. A day later, still no reply.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good to reassure you when you can't be home

    Posted
    JoaquinNYC

    My girlfriend got one of the first Canary systems and I've come to really like it. I studied electrical engineering, so I'm a little bit wary of early versions of a consumer electronics product, but the Canary has made a great impression on me so far. We live in an apartment building with a lot of other tenants in New York, so it's reassuring to know when we're not at home that we'll be notified should anyone ever try to enter the apartment. Whenever both of us have left home, it auto-arms, which means that it records any type of motion or unusual occurrence, and sends an alert to the app on our phones. Knowing that we'd be notified should anything be amiss at home was good when we traveled recently, along with the "Watch Live" feature that lets us check in at home at any time. I also rather like the design of it. It sits on a shelf close to the entrance which reflects the yellow glow when it's in disarmed mode. Once international shipping opens I want to get my sister in Spain one!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great security system that is expandable.

    Posted
    Woks

    Just recently purchased Canary. I have heard a lot of good things on other review sites and in the news so i thought i'd give it a try. I can't stop raving about this little device. Here's my take. Packaging - very Apple-esque. Simplistic, modern, straight forward. couldn't have been better. The device blends in with almost any decor, looks and feels very sturdy, and can be placed discretely. Installation - Could not have been any easier. Had the unit up and running in just a few minutes. No busy manual to read. Just download the free iphone app and it walks you through all the steps. From setting up your canary account to hooking up to your WiFi network, to adding additional members....this could not be more simple. even my parents found it very easy to follow. which brings me to the added benefit of this. its simple set up is great for parents or the technically naive. User interface - very slick and easy to follow. The device works just as advertised. It allows me to monitor my home while i am away. Allows me to alarm and disarm as needed and watch my home as needed. i have the option of remotely sounding the alarm or deactivating. Best part, i can add additional family members to the device so that it can automatically deactivate when they come home. I have had ADT in the past and although, it provides a monitored service (i was told that this is/will be an option with Canary as well), i don't have ridiculous fees to pay each month. Plus, any video surveillance add on for ADT is so much more expensive. With Canary, i can a add a few to cover different parts of my home. No need for hard wiring! One of the best features is it can be used as a nanny cam. many nanny cams from the babies store are limited in its functions, expensive, or limited on its channels for use. this works perfect as a nanny cam. and since it is so small, i can take it to the grandparents and still be watching them when i need to. Overall, a great smart security device without the hassle of hard wiring or monthly costs!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Used to be a great product until Canary nerfed it

    Posted
    chwebb1
    • My Best Buy® Elite Plus MemberElite Plus Member

    On 2 Oct 2017, Canary completely nerfed the free plan that is available with this product. Several months ago, they took the video recording from 12 hours to 6 hours (I have four Canary devices). I initially purchased these devices because of the fact that there were no monthly fees, and it would keep 12 hours of recording for free. Now they’re making it so that you can only see 10 seconds of action, and remove many other features from the app. I am vehemently opposed to any more monthly fees (I feel that we’re already “monthly fee’d” to death anyway on everything, and this seems to be getting worse in recent years). I purchased Canary expecting to get at a bare minimum 5 years (and hopefully 10) of use out of it. However, with Canary’s recent nerfing, I am feeling that I need to start looking for alternative solutions. I have been looking into the Arlo Q and Logitech Circle. I am very unhappy to only get around 2 years of use out of these cameras, meaning each one cost me $100/year. I find that to be completely unacceptable, and hope that Canary will reconsider their decisions. I have previously recommended Canary products to friends, and some ended up purchasing one. I will no longer be able to recommend Canary unless they reverse this decision (and soon), and unfortunately, it looks like I’ll also no longer be able to be a Canary customer myself (unless this decision is reversed very soon).

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi chwebb, thanks for the feedback and for choosing to use and recommend Canary. I’m sorry to hear that you're disappointed with the changes to our free plan. To clarify a couple things: with these service changes if you are using our free plan your 6-hour video storage timeline has actually been increased to 24 hours for each device, while the video clip length per motion event is shorter (the free plan records 10 second video clips when motion is detected, while our Membership plan records and stores all motion). This change aligns with the cost to process and store the video. Our free plan also includes notifications when motion is detected (as well as customizable HomeHealth notifications for temperature, humidity, and air quality deviations), the ability to Watch Live anytime (day or night—with automatic night vision), activity zone masking, remote siren activation, one-touch access to police/fire/EMS, automatic arming/disarming, and more. Much of what we offer is not available on the free plans that come with other devices in our category. Membership (which is completely optional) enables additional features such as longer video clips, extended storage, desktop streaming, and more. You can see how our Membership offer stacks up against others here: https://canary.is/comparison. Please know that changes to our free service were carefully considered based on user needs and preferences, while also addressing the costs to provide a free option. Since we first launched Canary we have continuously updated the product experience with new features and improvements and will continue to do so for all users. All the best, Jon @ Canary CanaryCo

  • Rating: 2 out of 5 stars

    Expensive Paper Weight

    Posted
    jamesl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    One of the big selling points for this camera is that it doesn't require a monthly subscription...wrong. This camera does have some nice features, which is the only reason it gets two stars instead of one. You will find out during the set-up that many of the best features can only be accessed for $10/month. The main problem is that the company does not have customer support options. My camera randomly started going offline line a week after purchasing. Once turned into every few days, and now is every day. When it goes offline, the only way to get it back online is to disconnect the power and reboot. There is no way to reset/restart it remotely, which entirely defeats the purpose of home security when you are away. When you go to their website for help, you will find out that they do not accept returns, and do not offer phone support. You have the option to send an email or an online chat. Well, the chat instructions don't work, as they send you to a webpage loop that doesn't ever get you to the point of initiating a chat. Sending an email apparently isn't an option either, as they still haven't gotten back to me two weeks later. Their troubleshooting articles don't offer anything except unplug it and check your internet connection. Yes, there are probably some workaround options like purchasing a smart plug and disconnecting power remotely, but having purchased a battery backup to go with this system, I shouldn't have to rig up a workaround. Trying both a hardwired connect and wifi made no difference, and if it was a power outage issue, it would reset when restoring power and I wouldn't be typing this review right now. This is little more than a $150 paperweight, and this company should really rethink their customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A huge let down from a nickel and dime company

    Posted
    siragde
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited to have such a sleek device set up for my smart home security system. Canary has let me down time and time again, they tout that you can add members so that your dog walker, family members, etc can come by and turn off Canary if they need to. What isnt mentioned is that they have full access to your camera at any time. There's no permission control for guests, they're basically seen as admins. They haven't added useful new features, HomeKit support has not been implemented even though it is now able to be added using software authentication. The other thing that they just did is took away most of the perks from free accounts. If you purchase this device, the only video you'll be able to replay is 10 second previews unless you fork over some cash. Would you like to set it up to switch to Night Mode every night at midnight? It used to be free but now that'll be $120/year. Just to have it switch from Home mode to Night mode on a schedule.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Canary sings like A songbird

    Posted
    cpernice
    • My Best Buy® MemberMember

    Received my Canary Security device 3 weeks ago. When I opened the box I was immediately impressed, Even the packaging was well thought out and classy. Set up was a breeze although I did have to change my Wi-Fi security method to a password based security, as the Canary doesn't provide is MAC address. One possible solution if you MAC address filtering as your security temporarily open your network connect the Canary and then look at your network to get the MAC address of the device. Or of course do like I did and just switch to WPA or similar Protection Al in all with the switch my canary was up and running in fewer than 10 min. Out side of a few temporary network glitches the device has been flawless in its operation. It’s aesthetically pleasing and unnoticeable. Build quality is that of an "Apple" device. It has been a very "Nice to have" product giving us the ability to check on the dog, see when the kids get home and even Catch a few funny moments, including an Easter candy theft. Canary Connect seems to be on the right track with this device making software and network improvements based on user feedback. Some suggestions I would include for the software side would be; Setup and access via web browser. The iOS/Android connect is easy, just would be nice to be able to us my computer if I wanted & saving & managing video clips (I hear all of this is coming soon). Do to the temperature and humidity monitoring this device would be awesome for an instrument / studio room or collectables room or anyplace where temp/humidity could be damaging, I will be purchasing a second canary for my music studio soon. Pros: Easy Setup, Unobtrusive design, Continued progress and new features, Friendly support staff welcomes feedback, Peace of mind. Cons: You’re at the mercy of your service providers, if you look electricity or Internet the canary no longer sings. Hopefully canary 2.0 comes with battery backup and internal memory storage, maybe even GPS chip. In closing I recommend this device, the price is reasonable for the quality of the product. The service is constantly improving with new features on the way. I give the device an "A" Rating.

    I would recommend this to a friend