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Customer Ratings & Reviews

Canary - Indoor Wireless Full HD All-In-One Home Security System - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 1084 reviews

83%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 20 Reviews mentioning:
  • Rating: 5 out of 5 stars

    My Canary

    Posted
    Deana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My second! Gives me another view for security, plus I use it to watch the pups... love that I can sound an alarm, record issues of people coming to our door, and call for emergency service when needed!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Lacks integrations

    Posted
    acpi222
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If all you need is a simple monitoring device with a siren, the canary is for you. It starts to break down when you try to integrate it as part of a larger alarm system.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for people without pets

    Posted
    JayBestBuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you have pets, you'll just get way too many motion detection alerts. And there's no setting for automatic alarm at night... in other words, if there's an intruder, you won't know until you get the notification until you get the alert - assuming it's a legit motion detection.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good security camera

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy to set up and works great as a security camera, and smoke detector. There is about a 15 second lag on the video and alerts but works well. I only gave it 4 stars because you can't talk through the camera only set off and alarm or call police.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Camera, easy set up

    Posted
    Orange
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really like this camera, it was easy to set up and use. There is an option to click on an alarm that will go off in the house which may scare an intruder away. I found this on accident though from the app on my phone, just know this is there and you do have to click yes or cancel which I did not see initially until my daughter called me from home to ask what the loud noise was and to shut it off.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great for an apartment but not a house

    Posted
    jonpierre
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I set this up with many online help searches for my inlaws android phone and it stopped a break in and robbery from occurring last week. It works well with alerts and a loud alarm but is only able to monitor a small area like an apartment and would not work for a multi entry house without purchasing one for each entry. Overall good product after you get it setup for an apartment dweller at an affordable price compared to the major alarm companies fees.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does a good job!

    Posted
    PokeTaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good wide angle with zoom capability. It will alarm me with any movement on my cellphone. Clear picture with noise recording.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    Bluemax

    Most reviews are outdated. after using canary I really doubt all the positive reviews are legit.canary decided to go after your wallet and charge a monthly fee to use the features, why when you can buy better and cheaper from other companys? The products are junk,I expected better quality video, I dont know how anyone can be identified by the lack of quality video. Design flaw #2, all someone has to do is walk over and unplug it, sound the alarm,unplug and rob you. Design flaw#3, power outage then unit fails to work.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Canary offers two different video streams with different priorities: Watch Live in the Canary mobile app uses an adaptive video quality technology that prioritizes minimizing the delay from real time. If your network connection isn't as strong, the video bitrate will be reduced in an effort to stay in real time. This can result in grainy video, but our customers have told us that staying in real time is their priority for the Live feed.

      On the other hand, recorded video that appears on your timeline used a fixed high-quality setting, ensuring that key moments ranging from security incidents like a break in to more fun things like your kid's first steps are captured in great detail and clear picture for watching over and over again or sharing with the police.

      In the event of a loss of connection to our servers (due to unplugging or power outage), the Canary system can send you a push alert giving you rapid notice that something's amiss.

      Finally, regardless of whether you choose to purchase or not to purchase our Membership service, the Canary All-in-One device will monitor your home when armed and will send you motion notifications with recorded video segments. Other features that are included on our basic service are 24/7 Watch Live, 24 hours of video storage, and other core features like night vision, the 90+ dB siren, and HomeHealth monitoring. (Full details here: https://canary.is/membership/#membership-details) CanaryCo

  • Rating: 4 out of 5 stars

    Great product; really easy to set up

    Posted
    Bookworm821
    • My Best Buy® MemberMember

    This product immediately caught my eye when I saw it advertised online. I live in an apartment and I'd been looking for a simple security system that didn't involve any kind of hardware or monitoring. This was relatively inexpensive, and was so easy to set up and sync with my smartphone. It has a high def camera and night vision, which for it's price of $200 was amazing. The app itself is super easy to use, easy to see an alert when movement is detected, easy to set on privacy mode when you get home, and if it's on inactive mode, it automatically arms it when you leave the apartment. If you forget and leave it in privacy mode, you can turn it on remotely with the app. However, when you receive an alert and view the recording, there are two buttons across the bottom of the screen -- Sound the Siren and Emergency Call. If someone is in your home, you can sound the alarm and scare them away. However, this is also one reason I rated this a four instead of a five. The placement of the alarm button is extremely inconvenient! If you happen to bobble the phone a little, or use the phone's navigation buttons which are at the bottom of the phone, it's super easy to accidentally set off the alarm. I've done it while at home, and scared myself to death. Otherwise, this is an awesome product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    Grease1889
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love it. Set up was less than 20 minutes. Great quality of video day and night. I log it just to see my baby while at work. It alerts you when needed and alarm is really loud. I now have 2 of them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good for the money

    Posted
    Zolt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The angle of view on this device is about 90 degrees so you can pretty much place it in the corner of a room and capture video of the entire room. The video quality is surprisingly good and the audio quality is good as well. There is about a 4-7 second delay from live event and playback. The alarm is loud enough to alert a bad guy. I can also use this in my motorhome and it works well. Overall I really like this product and I am in the security business.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Security Product

    Posted
    JSturmjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the canary. I first bought the Ring but due to the system being more annoying and who's to stop someone from wearing a mask and stealing it from the front of the house? The canary give you great quality video, sound, Air Quality Sensors and an option to add people to your "Network". It's design also fits in with other tech so it doesn't look out of place - people have not noticed the canary and that's a good thing. It has a loud siren if an emergency pops up. The only downside is that it is not comparable with Alexa, yet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great buy for the price. Easy to set up!

    Posted
    Sophia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was told by salesperson that I could talk to my dogs while away from home with this device. I don't believe I can, or if that is a feature, I haven't figured it out. Nor has my BF who is tech savvy. Despite that, I really like this camera! It sends a notification to me when the dogs are restless & has the ability for me to sound a siren if they become unruly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good home security camera

    Posted
    Glotzer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This allows for me to view either live or taped action in a room (I actually have two for two separate rooms) on my phone. The live action has about a 10-second delay, which is why it's not getting five stars, when watching on my phone (need the Canary free app). It records when a movement is noticed so you can review when away from home. A subscription is available to record more, but it records and saves enough for me. You can hear what's going on, but it's not two-way. There is an alarm and/or call an emergency number. Easy to set up.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product, but lacking a web interface.

    Posted
    TraceL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product and service has many features and is simple to use and setup. It looks nice and is well built. My only complaint is the lack of a web interface for live viewing and timeline review. There is a product website where adjustments can be made to features like when the camera records and alarms; however, live footage can not be viewed online. To view the camera live or view recorded clips triggered by alarm parameters, the iPhone or Android app must be used. I also own a Nest (Drop Cam) wireless security camera, and prefer to use their website to view the camera rather than the phone app. Otherwise, it's a solid purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple security option

    Posted
    Homeowner
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My daughter originally purchased a Canary on the recommendation of a friend who sets up security for companies after her home was burglarized during the day and she needed something she could set up immediately. After seeing how hers worked, I purchased one for our home. It was incredibly easy to set up with my iPhone 6 and worked well while we were on vacation for two weeks, the only issue was when a power outage occurred and the unit went offline. Frankly, for that reason and also that the unit would not need to be placed near an outlet, I would have liked a battery operated unit. The unit will send an alert to your phone when it detects motion and you can also watch a live feed from your phone whenever you choose. I purchased the black one with the thought that it would be less visible, however, when the unit is on, there is a green light that is hard to miss when it is activated, so if you plan on using this as a "nanny cam" that is something to be aware of. You have the option of activating an alarm on the unit from your phone, which is really quite loud, or you can place a 911 call if needed. The Canary also has features that will monitor air quality in your home, but I have not used that. All in all, this is nice option if you want some peace of mind without paying monthly fees and you want something that is easy to use and set up.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not work as advertised

    Posted
    liveformywife
    • My Best Buy® MemberMember

    I waited a year for production. But it did not work as advertised. Kept freezing on the app and the unit. Did a test where I had someone enter my home when armed. It did not send me a notice, so alarm never sounded. Could have lost everything if it was a real event. And if I need updates to fix multiple bugs, then it should not have been released to the public until it is perfect. For the price, it should work out of the box. Had to return it.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi there, I'm so sorry to hear your experience with Canary didn't meet your expectations. We hope you'll reconsider using our product in the future. If you have any further feedback, feel free to get in touch with us at support@canary.is. We would love to hear from you. CanaryCo

  • Rating: 5 out of 5 stars

    Great Device. Very easy setup.

    Posted
    KeithJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I realized I needed some front door surveillance as I was getting ready to leave town. I needed a system that could watch the front door and notify me of any activity via camera or microphone. I rushed to Best Buy, seriously considered 3 products, and selected Canary. I was able to set up Canary in about 10 minutes. It is an attractive unit about the size of a desktop PC speaker. I had a little trouble using the headphone jack for activation, but when I switched to Bluetooth, it set up in seconds. It has a very loud alarm you can activate remotely. You can look at the live feed or recordings. This was perfect and I love this product

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bought a second one

    Posted
    JustMe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I use this at my home and a vacation home. Caught someone stealing jewelry with it at my house. I tripped the siren on the unit to scare them off. The video was plenty of evidence for a confession and return of the property. Paid for itself on that find. Peace of mind now is great. The home health stats of air quality, temp and humidity are great for the vacation home. You can set alerts of the stats so if my heat fails or humidity drastically changes, I'm aware quickly to take action before the problem grows worse. Even with a 1Mb DSL at camp, I can view live video and get the alerts quickly. When you aren't there for a month or more at times, this device helps ease my mind. I plan to add the Canary flex external cameras at both places in the future. The flexibility to easily add devices to the solution is great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great security system that is expandable.

    Posted
    Woks

    Just recently purchased Canary. I have heard a lot of good things on other review sites and in the news so I thought i'd give it a try. I can't stop raving about this little device. Here's my take. Packaging - very Apple-esque. Simplistic, modern, straight forward. couldn't have been better. The device blends in with almost any decor, looks and feels very sturdy, and can be placed discretely. Installation - Could not have been any easier. Had the unit up and running in just a few minutes. No busy manual to read. Just download the free iphone app and it walks you through all the steps. From setting up your canary account to hooking up to your WiFi network, to adding additional members....this couldn't be more simple. even my parents found it very easy to follow. which brings me to the added benefit of this. its simple set up is great for parents or the technically naive. User interface - very slick and easy to follow. The device works just as advertised. It allows me to monitor my home while I am away. Allows me to alarm and disarm as needed and watch my home as needed. I have the option of remotely sounding the alarm or deactivating. Best part, I can add additional family members to the device so that it can automatically deactivate when they come home. I have had ADT in the past and although, it provides a monitored service (I was told that this is/will be an option with Canary as well), I don't have ridiculous fees to pay each month. Plus, any video surveillance add on for ADT is so much more expensive. With Canary, I can a add a few to cover different parts of my home. No need for hard wiring! One of the best features is it can be used as a nanny cam. many nanny cams from the babies store are limited in its functions, expensive, or limited on its channels for use. this works perfect as a nanny cam. and since it is so small, I can take it to the grandparents and still be watching them when I need to. Overall, a great smart security device without the hassle of hard wiring or monthly costs!

    I would recommend this to a friend