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Customer Ratings & Reviews

Canary - Indoor Wireless Full HD All-In-One Home Security System - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 1085 reviews

83%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 100 Reviews
  • Rating: 1 out of 5 stars

    Our House Was Robbed While Canary Was Watching

    Posted
    Miranda

    DO NOT USE THIS SECURITY SERVICE. We have a Canary and our house was robbed last week. We never got an alert, and while the Canary captured the dudes ransacking our house for over 5 minutes, it never registered that anything was amiss. We are supposed to be alerted when there is activity in the house while we're not home, but in looking into later, we discovered that Canary, due to some mysterious malfunction, never recorded us as being absent. The Device was stuck in Home Mode, even when we had left. Our phones were with us. To make matters so much worse, Canary Customer Service has been difficult to get into contact with, and they refuse to speak with us over the phone. They will only communicate with us through emails, and online chat. They believe our Wifi isn't good enough. We told them our wifi is fine, and works perfectly for all other devices, and we have a lot, my husband works from home and requires fast internet speed. They then asked us to do our own troubleshooting, and provide them with a Wifi Speed test. When we provided it, customer service told us "Well that's what it is now, but we don't know what it was when your house was robbed." !!!! What?!!! Then why did you ask us for the test? Last email we received from Customer Service says that they are passing on the complaint to the product team, and "if we could help you, we would." Yes, you could help us. You could follow through with your products promise of protection, take accountability for the major failure, step up your customer service game, and make it right with us. On top of having our house horribly ransacked, the stress of dealing with Canary has been overwhelming. Police officer recommended a few other devices, like SimpleSafe and Frontpoint. Canary was not on his list. Other Canary users we've been in contact with have reported same Home Mode malfunction.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Decent hardware, but doesn't work, terrible app

    Posted
    Eric

    I purchased 2 devices and neither worked as advertised. I purchased the first one and set up. Installation went fairly well, it updated its firmware successfully, but the Live Video never worked. I tried adding it to two different WiFi networks, moved it to several rooms (even in the same rooms as the routers), and even hooked it up via an Ethernet cable. The device simply would not stream video. The app showed nothing but an endless spinning wheel whenever I tried to look at video. Even when the device triggered an event (motion sensor), the stored video never played. I could see a still shot from the video, but no video. My network is solid. My internet connection is 25/25 or better. Another problem is the app (iOS). Several areas are simply not thought through well, or they made very poor decisions. Simply put, Canary is not Apple. Apple knows how to make a good user experience. Canary falls way short. When setting up the device, the only WiFi choice you have is the network your phone is connected to. You cannot choose any other network. You have to connect your phone to whatever network you want the Canary on first, and then setup the Canary. When the device was installed and working (partially), I noticed I could not turn off the light on the bottom of the unit. Why can't I turn the light off? Why do I want to guide a burger to the security device? When I ultimately could not get Live Video working I attempted to factory reset the device and start again. Guess what? No way to factory reset the device. There's a small reset button on the bottom of the device that does absolutely nothing. You cannot reset the device in the app either. You can look at your device in the app (which means you can see its name (that they give it), serial number, and firmware version number), but you cannot do anything with the device except change its network connection. Out of frustration I decided I would return this one and exchange it for another. I wanted to remove the device from my account, but guess what? You can't do that either. Now I have a device named "Canary 1" (because that's what they name it and you can't change that) in my app even though it doesn't exist on my network. I thought if I setup a second one I would get an option to delete the first. So I exchanged the device for a second one and set that one up - or I tried to. When I went through the installation steps it started its firmware update and then simply stopped. It sat there for hours and the app said nothing but "Step 3 of 5: Verifying." You can't do anything else. Now I have a device named "Canary 2" in my app that is completely useless. Can't remove either device from the account. The entire experience of setting the device up and then attempting to use it in the app felt very poor - like it was made by a group of developers trying to create an Apple experience but fell utterly short. Another major problem: no support community. Look at TiVo. Look at Nest. You will find huge numbers of users contributing to the support forums on those companies' websites. No such luck with Canary. You're on your own with this, and it doesn't work.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi Eric, thank you for your detailed review. We're sorry your experience with Canary has been less than ideal. We will be rolling out phone support in the coming weeks, but in the meantime, if you send an email to support@canary.is, we'd love to try and help you get your Canary running and get the other Canary removed from your account. CanaryCo

  • Rating: 1 out of 5 stars

    Great Design, Disappointing Execution

    Posted
    Jk89

    For TL;DR, scroll to the bottom. As you are most likely doing right now, I too read all the reviews for this product and many others trying to figure out which DIY security option was best for me. I picked up a Canary and have spent a few days with it so far, and as much as I want to like this product, I simply can't. When I opened the box, I was met with what appeared to be a very well designed and presented product that appealed to the design and aesthetics of an Apple fan. Though, this hasn't been quite the experience I was hoping for with the Canary. Starting with the initial setup using the iOS application, which is touted as only taking mere minutes and being fairly seamless, I had a difficult time even updating my Canary using the instructions they provided. After getting stuck on several steps just waiting for the Canary to update, I was forced to reset the system a few times before it finally updated and I was able to complete the setup process to make it ready for use. All in all, probably an hour of setup time with the errors I encountered. After I setup the system, I left my house and the Canary did in fact auto-arm as it states it should. I received a couple of notifications while out where the Canary noticed my dog moving about. Dismissed them, thinking it was cool that it alerted me. Though once I got home, I did notice that the video feed even with my fairly robust broadband connection was about 30 seconds behind what was happening in reality. Not ideal, but I don't know what's par for the course, so I ignored it for the moment. Fast forward to the next morning. Grab my phone, open the Canary app, and Canary is offline... Curious, I thought. Reload the app to make sure, now it simply says, Unable to connect at this time. So I head to where the Canary is placed and there are no lights on it at all. Power cycle it. Same problem. Power cycle again, now it appears to be working. This kind of inconsistency right off the bat has me worried about my $250 investment. I need a security system that I can be confident in. One that works, and works well. What good is a system that goes offline or just stops working and never notifies me? Isn't the whole point of Canary to keep me in the know? I'm disappointed in this product and the fact that they have no live support and an abysmal knowledge base for troubleshooting that I found zero help with using. Couple that with a buggy app, and you've got a recipe for a frustrated user. I've outlined the pros and cons below, and I plan to return my Canary in hopes of finding a more reliable solution. I would not recommend this product based on my experience. Pros: - Nice aesthetics both physically as well as in the iOS app - When it works, the video is crisp and the audio is loud enough Cons: - Setup was anything but simple, very buggy - Going offline or not connecting and no notifications - Live video is very inconsistent, works sometimes and not others - As much as 30 second delay on live feed - No live support and terribly void help center online - No automation integration with other smart-home products - No way to remove locations from the app if you accidentally add one - Very buggy app in general on iOS in my experience - Several times the Canary simply stated "Failed to Arm" in-app and never notified me - No way to "reset" the system to factory settings that I can find - Can't connect to 5GHZ WiFi networks it would appear - No way to set custom modes, such as vacation, times of day, etc. - No two-way communication like some other comparable systems - No auto-alarm to sound the siren, must be done manually - Multiple failures when trying to "changes modes" - No iPad app

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi Jk89, I am so sorry to hear you had a difficult experience with your Canary. We stand behind our product, and are committed to doing what's right for our customers. We would would love the chance to help make your experience better. Please get in touch with us at support@canary.is, and we'll see what we can do to help! CanaryCo

  • Rating: 1 out of 5 stars

    My house was burglarized and Canary did nothing.

    Posted
    jcg0704
    • My Best Buy® MemberMember

    Let me start by saying that this is my first ever negative product review. I have never been so disappointed by both a product's functionality and the poor customer service offered to me after the incident as I am from Canary. I was notified by my neighbor that my home was broken into while my fiancé and I were out of the country. The thieves broke our bedroom window and stole thousands of dollars worth of jewelry and electronics from our home. Upon receiving this information from my neighbor, I immediately checked our Canary camera footage to see if it had caught the burglars on camera. It did in fact record a portion of the burglary, which, according to the footage, actually occurred over 10 days before - on the night we left for our trip. I never received a single notification that there was a person (in fact, at least 2 people) in our home. Both my fiancé and I have the Canary app, and both of our phones were with us in South America and on data plans. The camera was in Away mode and set to record people AND to notify us of any such movement. The fact that neither of us received a notification is frankly infuriating. Had we known about the burglary earlier, we could have perhaps caught the criminals in the act, or at least have had a better chance of getting our belongings back before they inevitably sold them. Also, it took me 4 days of attempts just to download my security footage of the burglars from the app to give to the police. When I contacted Canary support to ask why I a) had not received a notification that my house was being burglarized and b) could not download the footage, they skipped right over the notification issue and instructed me to delete and redownload the app in order to download the footage. When I asked them AGAIN why I had not received a security breach notification, they coldly referred me to a pre-written HELP page on their website. Oh, and they refused to allow me to contact them in any format other than their support email. I purchased my Canary cam in an effort to feel more secure in my home. This event proves that the use of the camera is not able to provide the service it is intended for. In addition, their support team was completely unhelpful and unapologetic. I am wholeheartedly disappointed. Save your money, buy a NEST system. $20,000 in stolen items later, my Canary is going straight in the trash.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product no longer provides the services promised

    Posted
    Jeremy
    • My Best Buy® MemberMember

    Not happy and Best Buy should stop stocking and selling this product! I am not satisfied with this product at all! There are definitely better products on the product for a similar price, or acceptable products on the market for a lower price. My first item was defective and had to return it, and my second device still does not work very well. The WIFI aspect of the unit does not work, and after several hours on WIFI the unit goes offline...therefore I have to keep it plugged into Ethernet, so I am limited as to where I can place the device. Additionally, the device is terrible at recognizing when I leave and arrive home, forcing me to be constantly manually changing between home and away mode throughout the day. Even those these 2 things made me very disappointed with the product, I still liked the fact that it provided me with security of knowing what is going on at home...until now. Canary recently updated their 'plan' so I can no longer view full videos, but only a 10 second preview of 'activity' in my home unless I buy the membership...therefore I can no longer use this device for home security because the video will not show anything without the membership. I will not be paying a $10/month membership on top of the camera I purchased for this poor device. Since I have had the camera for a few months, and since Canary will no longer give free full access to activity detected videos for 24 hours, I will no longer use this product and my Canary will become an expensive and disappointing paper weight...I will also refuse to do business with this company in the future. When I purchased this product their policy was to give full access to videos for 24 hours without a membership, now my canary is virtually useless without the membership...would like to hear back from Canary regarding this policy change as to why they can take the full videos away and I am sure many other people who currently have the product and not the membership are also very upset at Canary.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor company

    Posted
    Maggie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought the camera used two month only, everything's fine until 10/04/2017 company changed policy. Not happy and Best Buy should stop stocking and selling this product! I am not satisfied with this product at all! There are definitely better products on the product for a similar price, or acceptable products on the market for a lower price. after several hours on WIFI the unit goes offline...therefore I have to keep it plugged into Ethernet, so I am limited as to where I can place the device. Additionally, the device is terrible at recognizing when I leave and arrive home, forcing me to be constantly manually changing between home and away mode throughout the day. Even those these 2 things made me very disappointed with the product, I still liked the fact that it provided me with security of knowing what is going on at home...until now. Canary recently updated their 'plan' so I can no longer view full videos, but only a 10 second preview of 'activity' in my home unless I buy the membership...therefore I can no longer use this device for home security because the video will not show anything without the membership. I will not be paying a $10/month membership on top of the camera I purchased for this poor device. Since I have had the camera for a few months, and since Canary will no longer give free full access to activity detected videos for 24 hours, I will no longer use this product and my Canary will become an expensive and disappointing paper weight...I will also refuse to do business with this company in the future. When I purchased this product their policy was to give full access to videos for 24 hours without a membership, now my canary is virtually useless without the membership...would like to hear back from Canary regarding this policy change as to why they can take the full videos away and I am sure many other people who currently have the product and not the membership are also very upset at Canary.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi Maggie, I’m sorry that you are disappointed with the recent service changes. I do want to clarify that Canary users who don't opt in to Membership still have access to the core set of Canary features that includes: notifications when motion is detected (as well as customizable HomeHealth notifications for temperature, humidity, and air quality deviations), the ability to Watch Live anytime (day or night—with automatic night vision), recorded video clips that are stored for 24 hours, activity zone masking, remote siren activation, one-touch access to police/fire/EMS, automatic arming/disarming, and more. The recent changes to the amount of video recording on our free plan aligns with the cost to process and store this video. What we offer is still more than what you get with most products in this category—many of which don’t offer any video recording without a subscription. Canary Membership is optional and enables additional features such as longer video clips, extended storage, desktop streaming, etc. (You can find more information about Membership here: https://canary.is/membership — and If you'd like to try it at a discount here’s a code for 25% off an annual plan: you can go into the plan signup, at my.canary.is, input your info and use this code: “annualoffer".) Please know that changes to our free service were carefully considered based on user needs and preferences, while also addressing the costs to provide a free option. Since we first launched Canary we have continuously updated the product experience with new features and improvements and will continue to do so for all users. Thanks for taking the time to comment. All the best, - Jon @ Canary CanaryCo

  • Rating: 1 out of 5 stars

    DO NOT BUY!!

    Posted
    MikeM

    DO NOT BUY! Canary have worked well for awhile but when they switched free subscription plan, USELESS! With the free plan, it will ONLY record 10 seconds of video. If you are home, you will not have an option to record your video. So, if you are home and someone breaks into your home and you are violently attacked, the camera will turn the blind eye and will NOT record anything. ME: If you are in away OR in Night mode, the camera only records 12 second with free subscription. (Free is not free because we purchased over $1400 worth of canary BEFORE you made the free subscription changes.) Please explain CANARY: If your Canary is in Away mode, it will continuously look for motion. Once it detect motion it will record the first 10 seconds of significant motion and save them to your Timeline. The Canary will only record the first 10 seconds of signification motion for every 10 minutes of continuous motion. On the free plan you will not be able to schedule a Night mode but you can set your Home mode to have the Watch Live feature. ME: You cannot record any video if you are in home mode if you have the degraded subscription. Example: if my father in law is at home and he gets robbed (or violently attacked during the day while he is home, the camera will not pick up any video unless you have paid for a subscription? I tried to have it set to record while in home mode and it will not allow us too.. so that makes the camera useless unless you have a subscription? Please explain CANARY: That is correct, on home mode you will have the option to set your Canary to private or have the Watch Live feature on. This will allow you to view what is going on in your home but it will not record that motion. Canary started out great and they went downhill after their third year of this product. I would recommend NEST Cam over Canary.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Ready for Retail Market...

    Posted
    LarryD
    • My Best Buy® Elite MemberElite Member

    I have been waiting for this to hit the shelves for months... in hopes it would preform as advertised. Despite of all of the not so great reviews around - not here though??? Some same reviews here as other places Hmmm...? I picked one up yesterday and returned it today - Beta product at best. I am a very techie guy - family/friends go to guy for tech problems etc... Setup through the app went smooth as silk - even with a few minute firmware upgrade. Did a login - set all settings as needed in app and on iPhone for notification and location services etc... Then I put the Canary where it had a sweet spot of viewing the main living area - OK lets try this beauty out. It is designed beautiful and to be discrete in any setting. UGH! I got one notification of motion and that was it - never would give a notification again without unplugging Canary or logging out of app. Tried Geo-fencing - that worked once than gave false aways while myself and phone were in the house and vise/versa. I tried everything - rebooting Canary - uninstalling app etc... with similar beta type results. I would try to move in front of camera to set it off, buy was very hit and miss results. Rarely sent a notification of motion alert to iPhone. Live video was clear when it was not freezing or going to a black screen. App would also freeze up and I would have to reboot my phone. And yes I have a fast cable internet speeds and I tried the Canary wireless and connected via lan cable. I think the motion detection is being done through the camera and not a motion sensor... Canary needs to reconsider using there cloud and let users record to their own storage or cloud device - on site or off. I have other HD cameras running off of my wifi network and record to a PC or other device and then it is sent immediately to a cloud service like DropBox. Works great with great video clips - Canary doesn't let you have any control of what it does record - not good. OK enough of the cons as this is getting too long - maybe second gen Canary...

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Thanks for your thorough feedback. It sounds like you’ve had some issues with your device not connecting. Hopefully you received our most recent firmware and app update update - that should have made your experience a lot more stable. Your Canary records any motion detected by the camera, and if you want to record anything in addition, you can access the Watch Live screen and tap “record”. CanaryCo

  • Rating: 1 out of 5 stars

    Buggy, and free storage plan is nearly useless

    Posted
    dphillips

    Great looking and tons of potential, but still a bit buggy, and their free storage plan is nearly useless. Generally, I like this device. It seems pretty equivalent to Piper (without the Z-Wave, about which I don't care), but the auto mode-switching and, truly, the esthetics of the physical design, steered me toward the Canary. That said, the device is still more what I'd call "late beta" than "full production": some features like geofencing are still a bit shaky; the learning mechanism to tag motion as ignorable isn't there yet. Finally, there's a lot of unhappiness, even anger, in the user community about the storage plans the company is offering: The basic, free plan only covers the previous 12 hours - that's right, if you don't check your alerts or check into Canary at least that often you might miss something, have an alert about motion but not be able to see it (as of this writing, Canary Support's solution is to empower a friend or neighbor to check in on your home twice a day. Seriously.). Also, the basic plan allows only 3 video clip downloads over the lifetime of the device, which seems downright miserly. I like this device enough that I plan to keep using it, and I could see it getting 5 stars -- but not until they fix some of the more glaring bugs, and take a hard look at their storage plans and how they're being received. After all, this is a crowd-funded project. It seems insensitive and short-sighted to ignore the crowd's feedback about things as important as ongoing usage plans.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It is shockingly unreliable

    Posted
    HangOn

    It is shockingly unreliable and the software is buggy and poorly designed. First, you can't watch live unless the device is set to "Disarmed". When it is disarmed, it still records events! That' really brain dead and unintuitive. The only difference here is that it won't alert you versus when it is armed. Dismissing a dialog requires that I swipe down on the dialog box, which almost no IOS app I've used does. It's annoying because that also has a tendency to trigger the notification screen that's built into IOS. Even when I am sitting at home with the camera on the same network as me, the "Live" view is choppy. Sometimes the device just goes offline for no apparent reason. Not sure if it is a fluke but not a good start for something I need to rely on to secure my home. The software is just terrible. It is currently 9:13 PM. I have an event recorded at 9:00 PM that it won't allow me to delete. It is also unclear at the time of purchase if a paid plan is needed for this device to work correctly. It still unclear after I purchased it and set it up. Update: I'm returning this thing. The auto mode switching frankly does not work at all. It worked a total of 2 times. All my other geofencing apps work fine be it IFTTT or Skylark. Somehow, Canary can't find an IOS developer who can make this feature work, which is crucial to the product. It's unnerving to know that my home is not being monitored while I'm away. Also, their support is terrible. Tried to contact them for help over the app. A day later, they reply with a template email asking me questions about my phone, IOS, etc. All of that is already included in the email generated by their own app. A day later, still no reply.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Used to be a great product until Canary nerfed it

    Posted
    chwebb1
    • My Best Buy® Elite Plus MemberElite Plus Member

    On 2 Oct 2017, Canary completely nerfed the free plan that is available with this product. Several months ago, they took the video recording from 12 hours to 6 hours (I have four Canary devices). I initially purchased these devices because of the fact that there were no monthly fees, and it would keep 12 hours of recording for free. Now they’re making it so that you can only see 10 seconds of action, and remove many other features from the app. I am vehemently opposed to any more monthly fees (I feel that we’re already “monthly fee’d” to death anyway on everything, and this seems to be getting worse in recent years). I purchased Canary expecting to get at a bare minimum 5 years (and hopefully 10) of use out of it. However, with Canary’s recent nerfing, I am feeling that I need to start looking for alternative solutions. I have been looking into the Arlo Q and Logitech Circle. I am very unhappy to only get around 2 years of use out of these cameras, meaning each one cost me $100/year. I find that to be completely unacceptable, and hope that Canary will reconsider their decisions. I have previously recommended Canary products to friends, and some ended up purchasing one. I will no longer be able to recommend Canary unless they reverse this decision (and soon), and unfortunately, it looks like I’ll also no longer be able to be a Canary customer myself (unless this decision is reversed very soon).

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi chwebb, thanks for the feedback and for choosing to use and recommend Canary. I’m sorry to hear that you're disappointed with the changes to our free plan. To clarify a couple things: with these service changes if you are using our free plan your 6-hour video storage timeline has actually been increased to 24 hours for each device, while the video clip length per motion event is shorter (the free plan records 10 second video clips when motion is detected, while our Membership plan records and stores all motion). This change aligns with the cost to process and store the video. Our free plan also includes notifications when motion is detected (as well as customizable HomeHealth notifications for temperature, humidity, and air quality deviations), the ability to Watch Live anytime (day or night—with automatic night vision), activity zone masking, remote siren activation, one-touch access to police/fire/EMS, automatic arming/disarming, and more. Much of what we offer is not available on the free plans that come with other devices in our category. Membership (which is completely optional) enables additional features such as longer video clips, extended storage, desktop streaming, and more. You can see how our Membership offer stacks up against others here: https://canary.is/comparison. Please know that changes to our free service were carefully considered based on user needs and preferences, while also addressing the costs to provide a free option. Since we first launched Canary we have continuously updated the product experience with new features and improvements and will continue to do so for all users. All the best, Jon @ Canary CanaryCo

  • Rating: 1 out of 5 stars

    A huge let down from a nickel and dime company

    Posted
    siragde
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited to have such a sleek device set up for my smart home security system. Canary has let me down time and time again, they tout that you can add members so that your dog walker, family members, etc can come by and turn off Canary if they need to. What isnt mentioned is that they have full access to your camera at any time. There's no permission control for guests, they're basically seen as admins. They haven't added useful new features, HomeKit support has not been implemented even though it is now able to be added using software authentication. The other thing that they just did is took away most of the perks from free accounts. If you purchase this device, the only video you'll be able to replay is 10 second previews unless you fork over some cash. Would you like to set it up to switch to Night Mode every night at midnight? It used to be free but now that'll be $120/year. Just to have it switch from Home mode to Night mode on a schedule.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Changed features now USELESS

    Posted
    Labgeek

    I bought my canary about 2 years ago at which time without a membership you were allowed access to videos for 24h. If you wanted videos stored longer you needed to upgrade to a membership. This was my understanding & it is what made me chose Canary. Now they change the terms so that you get these mini clips that cutoff WHILE motion is happening unless you pay the fee. If they chose to do this for new users that is fine. Ppl can buy or not based on this understanding. But to impose this on long time users feels like a racket. I’m sure they are legally within their rights to do this but I now need to either pay for a membership or toss my canary and buy a different brand of camera that will do what my canary was once capable of. I refuse to give canary another dollar. I have recommended this camera to several friends & was about to purchase a flex. I’m glad i didn’t now. I’m thoroughly disappointed & as a business practice this should not be allowed. Imagine if you bought a dryer & after 2 years the manufacturer came by & modified it so it would only run 30 minutes at a time. Then asked you for more money to make it run for a full cycle like it used to. Fair? Doesn’t feel like it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Decent Hardware, Terrible Software/Services

    Posted
    Seth
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    At one point I was unable to sign into my account (through no fault of my own) for a few days - meaning I was unable to view anything that was happening at home. I contacted customer support, and they told me that there was a bug in the software that they were working on fixing. It took them a few days to fix the bug, and by the time I was able to sign in, there was a few days of video that had already expired. Additionally, many features are reserved for paid subscribers of their premium service; not such a big deal except that they've actually taken many features that were free when I bought the product and converted them to features that are now reserved for paid subscribers. In other words, I have access to fewer features now than when I bought the product. Finally, the features that I do have access to are very unreliable. At one point there was a video that I wanted to download (this is one of the features I used to have free access to). In the app, I selected the video I wanted to download, and the app indicated that it was preparing the video for me. The preparation never completed, and I tried a few more times, but eventually my 24-hour window to download the video expired and the video was lost for good.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed in the camera, app, and services

    Posted
    MM16

    I bought this item a little over 6 months ago. Ever since having it, the app had difficulties and often would not pick up when I was home and when I left. But now, it has now been rendered useless as of this month. A few weeks ago, Canary decided to revoke all of it's previously free features. Now, you are only able to have video recorded while in away mode, and it will only be a 10 second clip. AKA, if someone would break into your house, you would only have a 10 second clip. They also removed night mode, which could previously be scheduled to kick on at night. I bought this with the understanding of what features came with the canary and what would be included if I paid for the subscription, and they did not honor what they originally stated. Now, I no longer care to have it, because I wanted something that would record both while away and at night. And even more, a video that would capture the entire event, not just walking past the camera once! I will be purchasing a different security camera now. I'm hoping that you will consider a different camera so that you don't have the same problems later.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor product. Bad customer service. Save your $

    Posted
    Helen

    Bought this and was optimistic it would help provide security for our backdoor. The device never even made it through the setup mode in the mobile app. I built and run a technology company and have updated routers, phones etc and the device would not work. After reviewing their site and trying several different suggestions, I contacted Canary to inform them the item is defective. They sent me on an endless trouble-shooting journey probably hoping I would just toss it instead of return it. I spent at least 10 hours trying to fix it over three weeks time with approximately 5 different reps at Canary. Each rep assured me they had read the notes and would be able to resolve it. Even the ones that "escalated" it to "specialists" clearly did not as the next rep wanted to start at the beginning with troubleshooting 101 again. I asked them to do an exchange so I could send back the one that does not work but they just kept giving me the run-around on troubleshooting. Unfortunately, I'm going to have to return it since it's a non-functioning product and endless troubleshooting without resolution. Poor product. Bad customer service. Don't waste your money or your time. Try another brand. Too many options to put up with this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    To many issues

    Posted
    JimJr0405

    I went through 2 of these . First one shut down and would never power back up . Second one . After a lot of various testing I find this unit is not tracking motion . It is tracking variations in lighting . I can literally dance in front of it and it will not register motion . But if I have a light source on behind me the canary will register the change in light as motion . It is advertised as instant notifications. When it registers the change in light it takes 1-2 minutes to finally get notified . Older reviews had issues of being to sensitive. I max out sensitivity and notifications are horribly slow . The second follow up notification when I return for more movement around light can take upwards of 5 minutes to get notified . I tried another test where I crawled to the canary (avoiding any bright light sources) I was able to crawl right to the canary and unplug it without it noticing me . Returning my second one soon and going with a different camera

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good, until the bait and switch

    Posted
    MilesToGoBeforeISleep
    • My Best Buy® Elite MemberElite Member

    Purchased Canary specifically because of the basic features it offered without requiring a monthly membership in comparison to their competition. I like to know the total cost of ownership before I buy in, and despite my mistrust of hardware that is controlled by a corporation/cloud, this seemed like a good compromise - if I really wanted those features, I'd pony up later. Canary has been steadily adding features that were definitely interesting but requiring a membership to access them, which while obnoxious wasn't a problem since I'd already bought in with some specific expectations about what it could do. Recently Canary has started to remove existing features for existing non-subscribers, effectively rendering the device much less capable than originally advertised and forcing a membership in order to access functionality that was once included at the time of hardware purchase.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Used and Difficult to Return

    Posted
    bryanw14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I gave this unit as a gift to my son. When trying to set up the Canary he found it had previously registered for use by a previous buyer and then had been returned to Best Buy. The previous and active registration made the unit unusuable. Canary help desk advised that the only recourse was to return it to Best Buy for a different unit. When he tried to return it to Best Buy to exchange it for a different unit he was met with skepticism and questioning. The Service Desk personnel repeatedly denied his return on the grounds of being 7 days past the 15 day limit even though I, as the buyer, am Elite Plus with a 45 day return period. Only his persistence and the intervention of the store manager ultimately allowed for the proper exchange of the completely unusable unit. The new unit appears to be working as expected. Just a heads up for a potentially difficult issue with a Canary unit.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Forcing Memberships now !!

    Posted
    TerrR

    Forcing Membership now… *** Consider another option unless you want to Pay Monthly !!... I have several Canary devices which are good quality cameras and loved using them and the services, but now they removed most of the security options from the app in order to force monthly membership… very short motion videos now unless you Pay !! The whole reason for choosing Canary in the first place was to Not have to pay for monthly membership !! So now that we have purchased their camera devices which are Not inexpensive, they go and take away their security benefits unless you start paying membership fees… I am very disappointed in this change … I am hoping they will restore the app options we had before that was part of the agreement when we bought the devices. *** Consider another option unless you want to Pay Monthly !!

    No, I would not recommend this to a friend