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Customer Ratings & Reviews

Canary - Indoor Wireless Full HD All-In-One Home Security System - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 1102 reviews

83%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 42 Reviews
  • Rating: 2 out of 5 stars

    Too long to get notifications

    Posted
    dhamm001
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The camera is excellent even in night mode. It's overall a decent product considering it's size. My issue was that it took too long to notify of movement. The alarm was set and my daughter had time to enter the house, grab her keys off the table and go back out. When I did get the notification I viewed the video and it didn't show her entering at all.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Thanks for your feedback. Please feel free to shoot us a note at support@canary.is and we would be happy to look into your notifications issues. CanaryCo

  • Rating: 2 out of 5 stars

    Nice product but didn't work

    Posted
    KA75
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The product / design / packaging / instructions are really nice (apple style) but the product setup didn't work for me. I called the helpdesk who were very nice but realized the product was defective and needed to be returned. I returned it but bought Arlo camera instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    To be honest not worth it for me

    Posted
    DarkKnight
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Work flawlesly the first 2 days.. then came the headache. Would not display live, then wouldnt switch modes, after resset and disconecting and connecting it led me to sign out, could never sing in ever again after that neither could my wife on her phone.. gave 2 stars because of how well it blends and quality of night vision

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It's better then nothing!

    Posted
    Alaskan123

    The alert is slow to notify you on their app. Criminal could have long been in and gotten to you before it lets you know someone entered. They also lead you to believe you get free footage for 24 hours of video storage but really it's 12 hours with two devices. They are mainly in business to get your monthly fee.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Needed to be returned...

    Posted
    ImmokaleeJoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Would not stay connected to the Internet, gave false alarms, thought I was away when I was sitting right next to it, on and on. Internet help was more of a hindrance than a help. Gave up on them also. Not a very good product, skip it. I am still looking for a recommendation.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi there, thank you very much for the feedback! We are sincerely sorry about any trouble you experienced with Canary and our support team. If you have any further feedback feel free to get in touch with us at support@canary.is. We would love to hear from you. CanaryCo

  • Rating: 2 out of 5 stars

    An OK product!

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this product and thought it was ok. I didn't like that it didn't have a two way communication system like the Nest camera does. However, it does have a cool feature of testing the air quality. So if you're into that then go with Canary. If you're into everything else, go with Nest

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Hi Andrew. Thanks for your feedback. We know two-way talk is an important feature for our customers and hope to have an update on that soon. Canary takes pride in our core security features - including the air quality sensor mentioned, the built in siren and the one-touch access to local police/fire/EMT directly from the product app. Wish you a Happy 4th of July from Canary. CanaryCo

  • Rating: 2 out of 5 stars

    Pricey

    Posted
    lacey100
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Has a few big shortcomings. No web interface for viewing, downloading, or editing videos online. Monthly subscription cost is pricey. Canary is not a complete home security system packaged into a single device. I use it to monitor my dogs for now until the software and firmware get improved.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a good deal for the Price

    Posted
    hungkie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: Good HD quality picture, the night vision look Clear too Cons: Does not have 2 way communication feature. The Apps does not work very smoothly, quite often freezing The item outlook looks good, but about its Price, can find a better camera has more features for a lower price

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Thank you for the feedback, we're grateful that you enjoyed the quality of our video camera and night vision! We recently released an App update that has improved stability and performance significantly. If you're continuing to have App issues, please email us at support@canary.is and we'd love to work with you further to improve your experience. CanaryCo

  • Rating: 2 out of 5 stars

    Limited technology

    Posted
    RKSM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Unless you have one of the smart phones listed on Canary's 'limited' list of phones, this technology won't work. Several attempts with the Tech Support site yielded... "sorry sir, you'll need to buy a different phone". No thanks... returning product to Best Buy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn’t like

    Posted
    Bourassa84
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was recommended this camera by an employee I wasn’t too thrilled by the quality of the camera and the service kept going in and out despite being connected to constant Internet

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Need subscription

    Posted
    MyBBreview
    • My Best Buy® MemberMember

    2 way audio is not good. Downloading a video clip is 3 step process. you cant just press download and it saves locally. without membership, you cant download, you cant use 2 way communication.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    many false promises.

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Lots of false alerts and many false promises . For that price point it needs a lot of development. Great concept but doesn't deliver what is promised on the box or advert.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Never worked...

    Posted
    orion0501
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got it out of the box and that’s as far as I got. The iOS app crashed every time I tried to do anything. I returned it the next day and went with the D-Link cameras instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not impressed

    Posted
    Pir8sfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had lots of lagging when trying to view. Have 100mbps x 20mbps internet so that wasn't issue...just didn't seem to be the quality I was looking for based on price. Will end up going with nest camera.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Would not stay connected

    Posted
    Jeads84
    • Verified PurchaserVerified Purchase

    The point of having a camera is to be able to use it but this camera kept disconnecting and for that price shouldn't be an issue!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    just ok

    Posted
    Pitta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    not enough information about this product, do not know what air quality means, how it affects my health, how to prevent, good for notifications when someone arrives.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Had to return it, no internet detected

    Posted
    Shak13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited to have this camera but for some bizarre reason it Would not pick any internet available!! I had to return it

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Had to return

    Posted
    BBjunkie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The camera was not working and had to return it which ended being an ordeal. Did not get to test it out but was told it was very good.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Have to pay a monthly fee to use all the options

    Posted
    PeoplesChampion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Didnt work well and had to sign up for a monthly fee to use the options. I returned it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Camera

    Posted
    Steam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Coverage and support is not what it should be. The app has holding time before u can see video..

    No, I would not recommend this to a friend