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Customer Ratings & Reviews

Canary - Indoor Wireless Full HD All-In-One Home Security System - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 1087 reviews

83%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 62 Reviews
  • Rating: 3 out of 5 stars

    Canary Table top Camera

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the easy setup and camera automatic mode settings activating Away or Home modes based on presence of your phone device or you can manually set the modes. But many service features are turned off unless you pay for them. I can live with the 24hr maximum video retention time limit. However, I really am disappointed and upset the recorded motion events are maximum of 10 second clips with 3 seconds prior to start which is not enough video recording to document or see any break in event. You must pay for more than 10 second recordings which is ridiculous. What is the point of it being a security camera? Otherwise I love the camera, clear detailed video, zoom, live view response. Phone app functions work well but wish they were less confusing for me as I am a senior and much prefer a menu selection rather than searching displays for symbols. For those that can afford to pay for services, the Canary camera is perfect. For those not wanting monthly fees like myself, it is very frustrating to own camera's that are functionally limited to live view and 10 second motion clips. I purchased 2 camera's and I am living with it and debating if I should return these or live with the very restricted use.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Easy to set up

    Posted
    KFC1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a camera for my home last minute. I was going on vacation and no one to stay over. So I just went to Best Buy and looked at all the easy systems. It's Ok. It does the job to a point. It works best with a very good connection for real time watching or it will studder and pause while watching live. It will send you a notice of activation (movement) but It only will keep the clip of movement about a day before it deletes it. Why is that a problem you ask. Well, if your gone and don't have internet (say you were on a cruise or something for 7days) you wont see what went on. You can buy a longer package plan from Cannary, but I sooooo don't want to have to pay for something every year. I did connect a friends phone to get messages too, just in case the police needed to be called. But, then I had to make sure to take them off the camera when I got back as to not have them watching me ! lol

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Misleading

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase

    I specifically got this thinking that it would be a great standalone "plug n play" security camera based on every company description I could find online. As I was setting up, it seemed that I needed a separate wi-fi service (I only have wi-fi and internet on my phone). I e-mailed their customer service with one simple question: did I or did I not need to purchase anything separate, such as a wi-fi subscription for my home, in order for this to work. Many evasive e-mails later, the rep finally admitted that it would not work without a wi-fi service. I had to scrape together money and use a BestBuy gift card to make this purchase to try to feel safe in my apartment...it's just sitting in my apartment wasting space. I can't even use my mobile wi-fi with this and I can't have any installations that will put holes in the walls. If Canary at least offered a built in wireless service like some other cameras seem to have, I would have even paid a monthly fee for that.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works well but not perfect

    Posted
    Zealyman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love having a security camera to keep an eye on things, especially my animals. This camera works well even with the night vision and has a great, wide angle of view. The only problems I have are, one you can not speak into it-as in to scold the animals for misbehaving and two, when I look back at the motion sensor recordings it frequently skips portions. For example I can see the dog walker talking my dog out but never see her actually come IN. So for a security camera that seems like a major flaw. Since I'm more interested in keeping watch of my new puppy this wasn't enough to make me return it but if I were more interested in security I probably would.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's ok

    Posted
    AVTub
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's ok. When it works, it's good. Ok, good enough. Sometimes I get messages that it cant connect. My cable speed is 50, my phone speed is also 50, is that not fast enough?? The company said I needed faster to stop buffering. Hello, not everyone has super high speed. 50 is great to down load movies with no problem. Also, if you want you see what happened 25 hrs later, you have to pay a monthly service charge. So if your on a trip, and your house gets broken into, you better buy more. Oh, if you power is out, it won't work. If the bad guy steals it when they see it in the house, it's not going to help you. But if you just want to spy on your house with the live feed, ok. And the error message only comes up only 3 or 4 times a month.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok indoor security camera

    Posted
    Lady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Canary is an ok security camera. It sends videos whenever it detects movement when I have put it in away mode. There is a delay in notification. It only sends a notification once it has stopped recording. If it were an intruder, the late notification might be a problem. The video sometimes doesn’t accurately reflect the color of clothing people are wearing. I haven’t figured this out yet. I think most problems will be minimized or cleared up if I paid for monitoring. This device is ok, but not worth the $170 I paid.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product, but lacking a web interface.

    Posted
    TraceL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product and service has many features and is simple to use and setup. It looks nice and is well built. My only complaint is the lack of a web interface for live viewing and timeline review. There is a product website where adjustments can be made to features like when the camera records and alarms; however, live footage can not be viewed online. To view the camera live or view recorded clips triggered by alarm parameters, the iPhone or Android app must be used. I also own a Nest (Drop Cam) wireless security camera, and prefer to use their website to view the camera rather than the phone app. Otherwise, it's a solid purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Painful set up but great product

    Posted
    IIISyatem

    Setting up was a nightmare. Firmware update just hangs for hours. After contacting their support center, I was told to connect the unit via network cable which I don't have. Who has network cable these days? If network cable is essential for smooth set up, one should have been included w the unit. After agonizing 4 hr set up process, it was ready and I'm actually quite happy w the product. I like the hardware as much as its features. I like how you can initiate alarm remotely and contact local police. Zero star for set up, 4 for the hardware and its features.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very nice picture

    Posted
    mstavale
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    and thats the reason i got this particular camera. After all its the quality of the image you are looking for. The other things they say this does, 'learn' the movements and such it really doesn't do very well at all. Alerts will continue to come in no matter what you set the camera sensors to. It doesn't learn movements at all far as i can tell. But the image is HD and night time image is HD. Upgrade its software might be in order to help the learning process so no more false positives are received. If your buying this camera for alerts for your house look elsewhere.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Device with support problems.

    Posted
    Corndogdad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ran into problems with set up. When I went to add a second iPhone to the unit I sent the request as stated. When it asked for email and password I entered the email of the second iPhone which I found out to be a mistake. The real problems started when I tried to delete the second phone. It would not let me and kept giving error messages. Tech support is by email only. No chat or phone number. the turn around for any question was 12 hours. got frustrated and returned the unit.

    No, I would not recommend this to a friend

    • Brand response

      Canary

      Thanks for your feedback, and I'm sorry you had a less than exceptional experience with our Customer Experience team. We stand behind our users, and are committed to providing a stellar experience for every customer, every time. We will be launching a live support channel in the coming weeks, and look forward to connecting with our users in a faster and more convenient way! CanaryCo

  • Rating: 3 out of 5 stars

    Not as good as I hoped

    Posted
    cambrianuser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The camera is great when it works. The unit itself sometimes goes offline and you must reset it manually. If you're out of town you're out of luck. Also shadows often trigger it, as well as at times it always trips as soon as I leave the house. Doesn't seem to be learning as it says it should. App is also sometimes very slow, or must be rebooted in order to see what's going on. Mixed feelings about this camera. Considering returning it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Canary Home

    Posted
    blackcanary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good indoor camera however it lacks an important feature, 2 way audio. It records everything and detects motion, however it is delayed - notifications come in a couple of minutes after motion has been detected at home. If you use the timeline feature and playback your videos, the time lapse during the recording is very apparent - chunks of recorded time are missing, stops recording without notifying you of an issue. Value for money: Average :(

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Like a Canary

    Posted
    NHBob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy to setup and connect to Wi-fi. No monitoring fee charge. Nice wide angle lens and good quality "vision" in complete darkness After setup and a trial period it became clear that you need to pay a service charge if you wish your videos to be kept. Also I ended up keeping the Canary on Privacy mode because it kept recording my wife and I in the living room. After paying a decent price, they still want to get you to upgrade to the Premium plan.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Reasonable but not great

    Posted
    Srik
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought 2 of these camera;s and tested it during my vacation period. When i had updated the app on my phone, i lost connection to the camera and wasn't able to view videos via phone. Also, there isn't a way to reset the camera remotely, we have to be at home to reset the camera which beats the purpose. I would wait for the technology to mature a bit before getting into the camera/security side of things.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great quality

    Posted
    BeckyT89
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The camera has great quality and I app and all of the features. However, when I purchased the camera it included free monitoring so while they started to add more features, they decided that even those who were promised free monitoring would have to pay a $10 monthly fee. I have one year free but after tha im going elsewhere because I don’t like their practices or excuses as to why they did that.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but missing some free features

    Posted
    EffCon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I used and liked it on a week's vacation and liked the high resolution picture. However I now have a cap on my high speed internet data so I may not be able to use it. Also, new, nice features are available such as speaking through the unit but only with a paid membership which some competitive products do not require. Based on this I would recommend a different product with the features for free.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok system, but leaves a lot to be desired

    Posted
    PHC1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall, a decent "all-in-one" home security camera. The camera itself is fairly high quality compared to the market right now, however it's advanced features are lacking. No hard disk or sd card storage is a big disappointment, and the online system is marginal at best. The sensors are a nice feature but too limited for any substantial use. Overall an ok system but there are better options out there.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Stuck in boot up mode

    Posted
    The2ndcanary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Canary blamed the WiFi for not staying connected that is why they sent us the 2nd canary. They stated that this was happening a lot. I like the idea of canary but maybe the $199.00 that was spent should not have bought this? I called support they are very nice and are American, that is a huge + for me. It turns out that you have to be sign in for canary to work properly. Some thing that isn't explained. Maybe okay now?

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Solid hardware

    Posted
    joemcp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Although I am happy with the hardware and the phone support line, the initial set up was a nightmare. It took at least three hours to get it set up and working properly. They could have prevented this simply by including a small LAN cable. In general, I'm happy with it once it's set up and running, but since the set up was one of the worst I have encountered in many years, I had to rate this 3 stars.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    be careful, it may not always work

    Posted
    BBexplorer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the canary approx 1 month ago. Set up wasn't to bad, getting the app was simple enough. When I am in the house, i can set the room and get temp, air quality and humidity. When I leave the house I cannot view anything. I have been going back and forth with a canary rep---I cannot view the camera while away from the house.

    No, I would not recommend this to a friend