Customer Ratings & Reviews

Didnt even last a whole year before it just quit working. By quit working, i mean it would not even turn on. Just like short circuted itself. Returned and got an epsom. The printing quality wasnt there when it did work. Save yourself the time and go with a different product.

unused still waitinf for pickup, I stop delivery order, but you deliver anyway. now I need you to pick it up. Still waiting for pick up, I requested this is not the right printer. I need a fax printer. I would like to return for canon fax printer

The printer is a piece of junk and I highly recommend you look elsewhere. Every time you want to print something you have to physically go to the printer and select your paper size or it won't print. If you happen to be messing in the menus when it goes to print the next document in queue it won't prompt you to select the paper and you can't get back to it and have to cancel your print and start over. I will never buy a Canon printer again.

This is the loudest printer I have ever purchased.

A big selling point was the AirPrint functionality, which allows printing from any Apple device. It turns out that was incredibly buggy, working only when I physically went over to the printer and woke it up. A Google search reveals this has been a problem with Canon printers for years, and is still unresolved.

First day of printing got a drum error. Was lucky that Best Buy was local and I exchanged it same day.

The system setup is bull—hit, trying to get email and I-fax to work is he’ll.

This thing sucks. No PC app to run it. settings or changes done on the 5'x5' touchscreen. Constantly screw up the paper tray, you have to clear the error on the screen for each print job. No Canon 800 number without signing up on their website. Best Buy screws you for trying to make your product work by only giving you 2-weeks to return. Are you surprised they closed 100 stores in the last 5 year 20-30 will close this year. Thanks!

We have had this for less then a year and we are already having issues with it leaving black lines all over the paper. Per our research it shows that we are already needing a new part for the device.

doesnt always connect to internet. directions could use more clarity

Very poor. Got it all set up and it would not print the BLACK INK (TONER). All the other colors printed fine. Spent 3-1/2 hours on the phone trying to remedy to problem, but all they want to do was SELL ME A $99 SERVICE FEE. THE PRINTER WAS BRAND NEW-------WHY WOULD I PAY TO HAVE IT REPAIRED?????? Packed it up and returned it to the store as one UNHAPPY CUSTOMER, NEVER TO BUT AT BEST BUY AGAIN. I'll go shop at Office Max Next Time.

This is the worst product. Nothing works. There is no drivers for this product.

Wasted 2 hours trying to make it happen. IT pro for 27 years and this unit was DOA LOADED WITH ERRORS. No wifi discovery, when usb cable connected, worked 3 times then error mode disconnect from print job. Need to rethink Canon after 20 years and discover another brand. Returned this after wasting an afternoon of my time.

Buyers beware this is a terrible product. Every other print requires to load paper and settings are terrible. Runs slow ive to turn off and on to gwt it working

Install challenging had to call Geeks..scanner still not working

Very slow printing for a laser printer. Often it goes to sleep and won't wake up for wifi printing from my phone or laptop.

Did not meet expectations on print time or ink longevity.

The Geek Squad was unable to get this printer to scan a document and send it by email. I tried to get this printer to do this , I couldn’t, I called Best Buy and their people couldn’t do this either

I HATE it waiting for my salesman to get back from vacation to seap it for a FRIENDLY one. Wouldn't recommend to Anyone. It belongs in an Business Office, Not home use. IT SUCKS

Gave error E004-0000 and will not recover. cannon support is terrible