Customer Ratings & Reviews

Way too difficult to set up the scanner. No printer / scanner should be this difficult

As a rule, laser printers aren't known for excellent photo printing capabilities. Still, I was pretty impressed with the Canon imageCLASS's ability to print decently crisp photos without the horrible grain I've seen in my previous Brother laser printers. Text comes out beautifully and this printer shines when it comes to document printing, which — alongside the scanning and faxing functionalities, makes this a brilliant printer for office settings or students or teachers printing off lots of documents/essays with the occasional photo or graphic for flare. Attached are images of some test prints with the originals for comparison. Scanned images generally look a bit better in person, but one can clearly see that colors are washed out and not quite accurate while text comes out quite sharp by contrast. Setting this printer up was fairly straightforward. Bewarned that it is quite heavy! At roughly 50 pounds you will absolutely need a second person to safely carry the printer, which the manual does note to its credit. It's also pretty large and bulky, particularly when it comes to verticality. Thanks to it using laser toner instead of ink, setup just required downloading some drivers from the Canon site (though they do include a CD with driver software on it, I prefer to get my drivers online in case there have been updates to the installation software or what have you) and getting the printer connected to the internet. This took maybe fifteen minutes in total, from unboxing to completed setup, and would be painless for most people. It's a pleasing white/black color scheme that looks clean and sleek. The printer is in general very quick. It averages printing at under 14 seconds per page and scanning at about 17 seconds per page, which is fast enough to print off a document in a hurry before class or a meeting. It has a touchscreen which makes usage a tad more convenient than printer models that require using a smartphone as controls, and the touchscreen is more or less responsive. I did have some issues getting touch to register correctly a couple of times, but with more careful inputting that issue went away which makes me inclined to think that could be easily chalked up to simple user error. The one area where this printer is really lacking, in my opinion, is in photo printing. Ironically for a printer named "imageCLASS", although it does print graphics and photos better than other laser printers I have tried, it still is not as vibrant as an inkjet. And, frankly, that's completely expected. Laser printers are moreso for document printing, where, again, this printer does shine. I did find it annoying that I had to do some digging to find out what types of paper this printer could take as that information wasn't in the included user guide nor the online manual, but I did manage to find out that this printer cannot take glossy paper — so if one is considering this printer primarily for photo printing, look elsewhere. It can print envelopes, which is a nice bonus for me. Outside of photos, for really most any other purpose it seems this printer can readily do the job! This is an easy recommendation for small businesses or anyone who prints plenty of documents and would find value in the cost savings a laser printer brings.

When it was working, it was great. Every few hours it would lose SMTP port for scan to email. The customer uses this feature primarily to scan in documents so the machine was unusable.

It broke a few days after having it. Had to reach out to Canon support, they sent us a new one. Stating that the one we were sent was broken to begin with.

AirPrint will not work even with Canon support. Very difficult user interface. Too many categories and too complicated terminology. I have to reboot this printer every morning to get it to print. When it works, it works great.

The ink card, is terrible. the colors are a lot different with you print the copy.

terrible product will not purchase Cannon again hard to install

Tried to get help when the paper tray would not go back in. A few day past the deadline for returning printer. Support was useless. Wanted to charge me $99

This was the worst printer ever! Low-quality prints. Toner transferd on every type of paper that I tried.

I currently have a relatively old, stand alone color laser printer and a separate document scanner. I was really hoping that this imageCLASS multifunction printer would allow me to consolidate the two devices and free up some desk space. Unfortunately, there are too many compromises with this multifunction printer to meet my needs. First, the touchscreen is more of a "pressure" screen than a touch screen. This made selection of options and scrolling a somewhat frustrating process. Admittedly, I am used to the touch screen on my smart phone and tablet device, which may have made for an unfair comparison, but the assessment still stands. The "back" button is displayed in the upper-left corner and I had to try to "click" it several times for the back command to register. Additionally, the menu is less than intuitive, making it hard to find options and settings. For example, I wanted to switch the interface from wireless to wired ethernet and it was not easy to find that option in the menu. The wireless setup and installation of the printer on my Mac was fairly smooth. The problem, however, is that when the printer goes into sleep mode, sending a print job to the network printer did not wake the printer up from sleep mode. Rather, my computer simply told me the device was not connected and I had to physically get up, walk over to the printer, and touch the screen to take it out of sleep mode, at which point the print job successfully sent to the printer and printed. The printer is fast, the quality is good, and duplex printing worked just fine, but the printer is rather loud, even when compared to the decade old color laser printer that I have now. Beyond that, while the printer is marketed is a duplex printer (it prints on both sides of the page), the scanner is not, which is unacceptable to me. In using the software, there did not appear to be any way to accommodate front-to-back pages with the scanner by merging a front-page scan with a back-page scan. Ultimately, I am willing to overlook the clunky menu and setting options along with the less-than-responsive touch screen. The inability of the printer to wake from sleep when a print job is sent, along with the lack of the ability to scan in duplex, are deal breakers for me. Again, though, the wireless setup was easy, the print quality is good, the printer does print duplex, and it prints fast (as most laser printers do). If you are looking for a relatively inexpensive multifunction device with those features and do not care about duplex scanning, the price point of this MFC may make it a persuading option for you. With that being said, the toner cartridges that are shipped with the unit are "starter" cartridges, which I suspect means they are not designed to be full capacity cartridges and will need to be replaced relatively quickly. So, the MFC is not bad, but it is also not as feature-rich and intuitive to use as I would have hoped. The price point with these features may be good for some, but not for me, which was too bad. I was really hoping I would like this MFC. Back to two separate devices (a stand alone scanner and separate printer) for the time being.

Too complicated to operate. I am unable to follow manual. Tried You Tube

No easy for install, can’t use scanner or install, don’t recommend this printer

The printer was trash. It was printing shreds of ink and was not worth the money at all.

Very slow and start Javi g a kit of issues saying that it didn’t have paper which it did have paper

Great printer for the price. Print quality is amazing !It prints pretty fast. Printer is physically a little large and heavy but so are other brands. This one is a winner!

scan feature never worked - have had geek squad out 3 times

Horrible. Horrible. Horrible printer. Never worked. No pin number and ID to download did not work. Cannon support did not and could not help. After 2 days of trying it was returned. I will never buy a Cannon printer.

Nothing in the directions explains how to connect to WiFi network. So far on hold with cannon 30 minutes after speaking with 2 idiots. Save yourself hassle and pass on cannon

NEVEer worrked sennt i BBAck for rrefund didnt get replament

This is not easy to make it work. It does find my wifi so i can't use it. I still yet printed anything