Customer Ratings & Reviews

It prints, wifi does not work. Used the provided disk, down loaded the latest software. Will not ;ut out a wifi signal.

Would not hook up internet. Doesn't set up to air print like the salesman said would. Only good for copies.

Title says it all. It worked fine for two months, then a week after the return/exchange period was over, it stopped. Downloaded new drivers, plugged it into the wireless hub. Turned it on and off-- nothing works. Piece of junk.

Printer starts a job then stops the job half way through. I wouldn't recommend anyone who has to print many pages at one time to get this printer. Very disappointed with my purchase. Learn from my mistake, do your research first.

It wouldn’t connect to the network. It popped up once for a second and dropped again. Best Buy let me return it, no problem.

Bought the printer to replace an older Canon that wouldn't work with our new computers. Have been happy with Canons in the past, but this one worked fine for about 10 pages and then started printing out of line.

broken out of the box. alarm flash indicates packaging still stuck in mechanism but cannot find any.

Canon's set up assistant continuously fails to install software on my Macbook. USB cord needed to bypass wireless set up not included with purchase.

Its too hard to use which makes it a waste of money. It's pretty much just a paper weight

It's ok but not what I wanted.i didn't a fax machine.

Difficult setup. Could not get printer to remain connected to my router. Spent multiple hours in phone with Canon support. Support agent was very condescending and didn't resolve my problem. Don't buy this printer.

Rather than install from the disc, I took the advice of another reviewer and downloaded the latest driver from Canon. Good advice, as Canon recommends uninstalling the old driver, then re-installing the new driver - saved me from install/uninstall/reinstall. As well as the "complete" install, the Canon website also offers a "driver only" package. I chose "driver only" to avoid any bloatware. Install was a breeze (Windows 7 Pro). The only question asked was "WiFi or USB?" After choosing USB, printer and scanner were installed with no further user input - and no bloatware. Print/scan/copy all produce good quality results. I chose the MG3620 because it was the newest model I could find, at a reasonable price, that used the same cartridges as our other "house" printer, an MG3222. Though I've only had it a few days, I gave it 5 Stars because of the option to install "complete" or "driver only", the ease of install, ease of use, good quality results, and the duplex print capability. Nice feature. As is the fact that the driver is compatible with every version of Windows from XP, up to and including Windows 10.

the USB to printer cable is not given. the wireless connection is pathetic. I was trying to follow the steps for 1 hour, couldn't do anything. tried from laptop, tablet, mobile...nothing worked. fedup of canon

This printer wouldn’t link up with my Toshiba laptop (windows 10). I returned it for another one thinking maybe it was a dud, but still didn’t work.

Get any other printer. I made around 10 prints and it refuses to make anymore.

Junk lasted 3 weeks, 2 nd and last canon I buy, total junk

Like most printer's this broke after 2 weeks, the app design was werid and dumb and it was gamble on wether or not it worked

Wifi connection did not work at all. It was too late for me to return it.

If you’ve got a Google Nest Hub for your Wi-Fi, don’t bother with this printer. It doesn’t connect to the Wi-Fi.

This printer is not user friendly and has NEVER worked correctly!!