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Customer Ratings & Reviews

CenturyLink - DSL Modem with 802.11g Wireless Router and 4-Port Ethernet Switch-Angle_Standard

Customer rating

Rating 3.4 out of 5 stars with 27 reviews

  • 30%
59%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 27 Reviews
  • Rating: 2 out of 5 stars

    Wireless doesnt support DLNA or Itunes

    Posted
    bdac

    This wireless is "mostly" good. However, after purchasing an internet television I found that many new features that the TV supports cannot be done through the wireless. First, the wireless does not support IGMP protocol that an Itunes server uses. So if you have an wireless Itunes device that connects the Itunes server, it will not work. (To verify this connect both devices directly to the PK5000 via cable and you will see the proper operation). Second, and more importantly, devices that use DLNA for streaming will not see the DLNA servers over the wireless. Some reviews I have read is that the PK5000 only allows DLNA information out but not DNLA information in. As of this posting, I have not yet determined if it is with the whole PK5000 or just the wireless portion so I haven't determined if I need to replace the whole PK5000 or just provide an wireless internet router. Qwest has only stated that they do not support this functionality. It is unclear if a firmware patch will ever be provided either (some rumors indicate spring of 2011, but if you are paying to have the functionality now, then spring 2011 is not soon enough). In my case I bought the modem over a year ago, before I bought the internet TV, and was not aware of the short comings at the time. If you are not using the wireless for these functions, as I was not over the past year, then this DSL modem is good enough. However, as most technology is moving to wireless functionality this modem falls short.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor range

    Posted
    Maricaibo

    This thing was recommended by CenturyLink, and the range is less than half of the 2Wire wireless modem this replaced. Instead of a steady 48MB in my home office, this modem's connection speed wavers between 6 and 35 MB. Yes, I tried moving the modem all over the room, and the wireless dongle around downstairs, too. And I swapped out the antenna. Only if the modem is within 20 feet and line of sight does it connect wirelessly at a decent 54MB. Could NOT connect wirelessly using WPA encryption using Qwest's own USB wireless dongle. Only WEP. It took hours to get it working. The modem's Web-based configuration pages are poorly executed. What I took to be a frozen screen turned out to be a 'popup' at the bottom of the setup page and was not visible until I scrolled down. Written documentation somewhat better, except the colorful quick start instructions failed to say that if you're already setup as a CenturyLink internet customer to skip using the supplied CD. That info was tucked away on a small, separate sheet of paper. At least I already knew what IP address to use to get to the config screens. I got this in town at a Wal Mart so it's a quick return. Avoid this one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely Perfect!

    Posted
    Grainger
    • My Best Buy® MemberMember

    I purchased this unit to replace an older Qwest modem that fried because of a nearby lightning strike last Friday. I purchased this new one from Qwest as well, since I was short of cash and could charge it to my Qwest account. Just got it today. Unbelievablely ease to install, except when it came time to the screen that said it was trying to check for available software. Got hung up there. I called Qwest and all it turned out to be is that I forgot to turn off my Norton firewall. I then restarted the installer and quickly finished it off. My bad! This modem has some convenient features too, like having a built-in filter for a phone. Looks cool too! Now I have a modem capable of the higher speeds that will be available in my area in October (presently have 1.5 mbps service). I highly recommend this modem. You gotta get one of these!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable, constant problems

    Posted
    SmaFru

    I bought a PK5000 at BestBuy about a year ago, replacing a reliable old one provided by Qwest that finally died. With this one, we have very frequent speed problems, with speedtest results that flicker all over the map. Power-cycling the device -- i.e. unplugging it and plugging it back in -- will resolve the issues for a few days to a week, then the trouble resumes. Doesn't sound so annoying to powercycle it from time to time -- except that the problems usually reveal themselves in the middle of a Netflix movie, Hulu video, etc. Annoying. We never had these kind of problems with the old modem. Qwest has repeatedly visited our home to check the lines, etc. The only variable that changed was the new modem. I can't believe Qwest put its name on this thing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    PK 5000 or 5000 Ways This Modem is a Piece of Kr*p

    Posted
    SeattleSunshine

    The first time I bought this wireless modem it was defective. Once set up it worked for a day, then could not access the wi-fi without power cycling the router several times throughout the day. By the third day it was even worse. Returned it and got another one. Same thing. You have to power cycle it regularly to have any hope of using wi-fi, and even then there's no guarantee it will work. This is true for both our Macs and PC. I had to plug into the wireless router to write this review. It will get returned again. Don't waste your time or money. Get something that works. Note: This is the wireless router recommended by Qwest when you sign up for new service with them.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fully Compatible - Great Features

    Posted
    Anonymous
    • My Best Buy® MemberMember

    Has your old DSL modem/wireless access point/router/ethernet switch failed? Don't want to wait for a replacement by mail? This is your answer! Fully compatible with high-speed Qwest Internet access (up to 20 Gbps) and supported by their helpdesk. This is the Qwest-branded product, just as you would receive directly from Qwest. A drop-in replacement for your old device. All you need is your original PPP username and password that came with your original modem. Just enter these and the modem appears to configure itself automatically and work right out of the box. Need any assistance, just call Qwest support. Supports the more secure WPA2 standard. You'll have to reassociate your wireless network card with the new modem by using your new key/passphrase. Web-based management with great new features (too many to list).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Replacement and Upgrade

    Posted
    Andreb11
    • My Best Buy® MemberMember

    Replaced 5 year old Qwest modem with this gem!. Like some, I am no "techie", therefore, I required some assistance form the Qwest help desk. They were able to access my modem remotely and talked me through very quick, effective and painless steps to get my new device working. All in all the set up took about 10 minutes, including reboot time, for Win XP and Vista systems. I really like the upgraded GUI interface. the modem page even "clocks" my up and D/L speeds! If your existing modem needs to be replaced, or the clock has started ticking, this device comes highly recommended from me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I would recommend

    Posted
    Macintucky

    I set up my new router. At first it was switching back to the previous page without me touching anything! I called Qwest who sent out a technician. He added some filters around my house and everything seems to be working great now. I have a feeling it was Qwests problem. I use it on two computers in my house (one obviously is using the wireless connection) and my printer. Everything is working well now. I'd say get it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    What a piece of junk!

    Posted
    rstevens49
    • My Best Buy® MemberMember

    I bought this router to replace an 8-year old 2Wire router that wasn't compatible with a new printer. Qwest recommended the Actiontek PK5000. While it is terribly easy to set up, the wireless connection drops 4 - 5 times per hour, I have to continually power cycle the router and my connection speed is down to 54 Mbps (it was at 100 Mbps with my 8-year old 2Wire router).

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Much better than the original Qwest modem

    Posted
    tbpallen
    • My Best Buy® MemberMember

    My original Qwest modem died over the weekend, and since Qwest has closed all of their "brick and morter" locations locally, I could not get a modem from them. Best Buy was able to provide the Actiontec PK5000 (Qwest branded) at their local store. We were able to get back online by noon on the same day.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    not for us on multiply systems

    Posted
    couger25

    it works for just one pc wired or wireless or just one xbox wire or wireless but if you have one pc and an xbox or many pc and a few xboxs i will not let them all talk see and work together and niether qwest not actiontec. and both qwest nor actiontec know how to fix this nor want to (actiontec making a frimware update, qwest says would fix the problem)

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Modem like the 4 ports or being wireless

    Posted
    nilknoc1
    • My Best Buy® MemberMember

    I really found it easy to install and to get my other computers tied into and up and running wireless. I also had 1 computer that had to be hard wired so I was also able to get it on line with no problem. This is a great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Wireless DSL Modem/Router

    Posted
    Bob84120

    Had been plagued with Actiontec 1524 disconnecting when I had multiple PC's connected. This modem does not have that problem. Wireless works great anywhere in the house. Qwest installation took about 30 seconds.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Still working

    Posted
    48barb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's been 7 years and it's still working flawlessly. The only change I'd make is to have a on/off switch so it could be shut off at night

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works like a charm.

    Posted
    ZorrosDad

    Bought this unit to replace an old ActionTech that I had and it works beautifully. It seems more powerful and allows other units in the house to access internet reasonably.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    oustanding

    Posted
    pepsi334
    • My Best Buy® MemberMember

    Bought this to replace an older qwest modem and router. The other one would barely stay connected. This was easy to install and works great, has never disconnected. ok, I've only had it 2 weeks, but extremely happy so far

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not supported by CenturyLink

    Posted
    WI49ERSFan

    Bought this to replace my old DSL modem. The unit is packaged as a CenturyLink Modem/Router. The problem is that it not supported by CenturyLink. They have never heard of this model.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    malfuntioning out of the box

    Posted
    lblasko1
    • Verified PurchaserVerified Purchase

    The DSL light has never come on but it is functional thus far. Had to be on the phone with internet service for 45 minutes to get it connected since following the included directions didn't work...

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great DSL Modem

    Posted
    larry7532

    Great DSL Modem with built-in router. Installation was simple because instructions were easy to follow. Glad I purchased it, and would recommend it to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I does what it is supposed to do.

    Posted
    Goodgrief1234

    It works well for my wireless products as well as for wired. SO far all is well and I hvae no complaints about performance. I just wish it did not cost so much.

    I would recommend this to a friend