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Williston, VT 05495
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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 13 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Speed Connect Ceiling Plate for its aesthetic appeal. They appreciate how it enhances the visual appeal of their homes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
  • Rated 5 out of 5 stars

    TV mount

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to hide cords on patio TV installations! Highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to mount my projector, and I'm glad I did. Pros: Made of good strong material. Four nice recessed screw cavities with included matching washers. Perfect 1.5" NPT set perfectly perpendicular to the celling. No plumbing floor flange is made this true. Cons: None that I can think of. I did need to make a small cut (using a jig saw with metal blade) so my cables could go directly into the attic because this unit is designed for surface exit (of the wires) flush with celling. Summary: Buy it and use it. You will be glad you did. I used 3.5" deck screws to firmly attached to the celling. No junction box needed. I mounted directly through the sheetrock into a firm joist (and added two-by lumber as needed above the sheetrock.) I installed a 120v plug and made all wire connections in the attic. Clean look in the theater. room..

    I would recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 4 out of 5 stars

    Decent mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent mount; looks fine; works well for projector in home theater.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Phone service lies and are incompetent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1/7/24 I ordered from Best Buy online, BBY01-806902428053 - the three Chief projector mounting components, necessary to ceiling mount my SonyVPLXW5000ES 4K HDR Laser home theater projector. They are: Chief projector mount, Chief ceiling plate and Chief adjustable column 1/13/24 - Via UPS: Received ceiling plate only (BB email delivery confirmation of such) 1/16/24 - Email received from BB, indicating Chief projector mount is delayed. 1/16/24 - Via UPS: Received only adjustable column (BB email delivery confirmation of such). Email confirmation AND my online order page shows that only the two items were delivered - not the projector mount! Later on 1/16/24 - On BB online account order page, it was changed to show that Chief projector mount was delivered on 1/13/24 along with the ceiling plate) IT WAS NOT DELIVERED! At this point, I decided to return the two items. But, I could not return a projector mount I did not receive. Get my problem here? 1/16/24 - 2/13/24 (Keep in mind, when calling BB Customer Service, they told me I could NOT return till order was complete) I mounted my projector on a shelf unit as I could not wait any longer to use my projector. Called on 1/22, 1/26, 1/27, 1/29, 2/5, 2/8 and 2/13. BB customer service, letting them know I DID NOT RECEIVE THE CHIEF PROJECTOR MOUNT, only the ceiling plate and adjustable column AND each time the online BB rep indicated not to worry. Their responses:: “Don’t worry, there is a glitch in the system” “Don’t worry, your return dates can be extended on the items by the time the Projector mount arrives, you will get an exception” “Don’t worry, BB can give you a credit for the stress and trouble you are experiencing”, “I know you want to return the items, I hear you when you say you are upset, but you cannot return the items until you have your entire order in hand” “You cannot return to the store, you have to work through us” “Don’t worry, it will arrive”, AND then the last straw“It shows it was delivered” 1/25/24 my credit card was charged for the Chief projector mount, which I had NOT received. See above for my responses when I was letting them know I did not have it! Note on 1/26/24 when speaking to the BB customer service rep, they told me to put in for a refund. A refund of something I have not gotten, but shows I received. How do I get a refund when I don’t have the items I was charged for!? They had no answers. The rep took my complaint/refund request to BB indicating that I had NOT received the projector mount, but was charged for it and why the heck was my online order page changed showing it was delivered on the 16th, along with the ceiling plate - when it was not. 2/6/24 - Projector mount was delivered by UPS On 2/13/24 I got a BB response via email from a Jack, with BB investigations, saying that it was delivered on 2/6/24 and therefore I had no complaint and no refund would be issued. 2/13/24 I called one last time and spoke with a BB customer service rep and told her I wanted to return all the items now that I have all three parts from the order. She told me that it shows I am out of the return date on them all and they cannot make an exception! We debated this for a while and she stood firm. She said online it shows the deliveries of all items were made on 1/13 and 1/16 and they cannot make an exception. So, I went into the store that day and got a refund on all three items. Last insult was that they charged me an extra 3% sales tax on my return, rather than the lower tax rate that my house is in, where I received the items. This was the most stressful, frustrating shopping experience with Best Buy I could imagine having. The customer service persons will promise, lie and do a horrible job. They empathize verbally and take a lot of the time on the call doing so. I don’t need empathy, I need resolution and honesty, which they cannot provide!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 4 out of 5 stars

    very functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves the purpose of mounting the projector easily

    I would recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 5 out of 5 stars

    Perfect for all size projectors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this item for ceiling mounting my new Sony projector and bypass a ceiling mounted light in the way and it worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid base

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very solid base for anything you want to connect it to. I have a Chief speed connect extension column along with Chief RPMA281 for JVC NX5. It doesn't include 3/4 lag screws that you can buy cheap at any hope depot. Overall, solid stuff from Chief.

    I would recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a perfect replacement mount for my Epson 1440 projector.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Working well so far We just got this installed two weeks ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy piece of equipment. I've only had this for a month or so but so far so good. Does its job and doesn't look cheap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No hassle no messy wires. Looks great. Geeksquad did an awesome job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I review something that I don't have.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered this product and HAVEN'T RECEIVED IT. All the other pieces are worthless without the plate. Can't review your product. don't have it. Get it to us and then we will review your product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy to install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as the support for a chief system to hoid a projector from a ceiling. Easy to install and if done right it's rated for 500lbs. It does not come with the screws to mount it to the ceiling, but does include the washers for it. Pre-drill for thew screw holes, and mount. It has an opening to feed in cables that's a good size. Worked with a Chief adjustable pipe with no problems. Easy setup and it holds well.

    I would recommend this to a friend
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