Customer Ratings & Reviews
- Model:
- GA03131-US
- SKU:
- 6517336
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (HD)'s ease of use, intuitive remote control, and excellent streaming capabilities. Many appreciate the smooth interface and straightforward setup process, resulting in a positive user experience. While some users noted occasional lag, the overall performance and picture quality were frequently praised. The device's compatibility with various streaming services and devices also received positive feedback.
This summary was generated by AI based on customer reviews.
Poor Picture Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google TV worked fine, but regular Chromecast streaming quality was subpar.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Meutzinger, we truly appreciate your time leaving feedback about the Chromecast with Google TV (HD), and we’re sorry to hear that the streaming quality has not been ideal for you. We’d like to know more about your challenges so we can learn how to provide you a better experience. Please contact us whenever you have time by visiting us at the Google Chromecast Help page here: https://support.google.com/chromecast/gethelp
It’s solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says it does and it is easy to use. Better than fire stick
I would recommend this to a friendDoes not support Spectrum TV app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed. After over 40 minutes of set up I find that it does not support the Spectrum TV app that I wanted use to get rid of those piece of junk cable box that I pay to "rent" every month. There was no obvious way way to find this out until after I set it up.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello JDinNorthGreece, thanks for sending in your review. We're sorry to learn that your experience with Chromecast with Google TV (HD) didn't meet your expectations when it comes to the app you want to use. Your Chromecast has more than 6,500 apps you can use for you to stream your favorite shows or movies. You can visit https://tv.google/ to view what apps are available. We recommend that you reach out to our support specialists so we can help you with finding a better resolution for you and improve your overall experience. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great. I just would prefer the 4k model. If you’re looking to get this product out one that’s equivalent then I would just go ahead and dive in to the Google brand but pick the 4k. You won’t regret it. It works perfect with iPhone which is what I have.
I would recommend this to a friendBrand response from Google Team
Posted .Hello there, Btownlos82. Thanks for sharing your feedback on the Chromecast with Google TV (HD). We’re glad that it works well with your phone, and we appreciate that you recommend the 4K version.
Our priority is giving our customers more options and making devices for every home. Chromecast works with most TVs that have an HDMI port regardless of the TV brand. But we understand that some users don’t have 4K-capable TV, so we released the 1080p version. Users like you can watch video only at a resolution that both your TV and Chromecast are capable of. For example, if you use Chromecast with Google TV (4K) with a 1080p TV, you can watch video up to 1080p, but you won’t get video in 4K. Video resolution also depends on the content you’re streaming.
We’re always here to help. Visit us anytime at the Google Chromecast Help page for any questions or concerns you may have: https://support.g,oogle.com/chromecast/gethelp
Return policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in phoenix for tv in quartzsite. Didn't work. Went yuma to return since on way to algadones. Not after 14 days. Lovely policy if you live in town bought.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, CatherineC. Thanks for the feedback about the Chromecast with Google TV (HD). It’s unfortunate to hear about the issues you had, and we’re sorry for the inconvenience you experienced trying to return your purchase. We'd love to help you find a solution. Our support team is here to explore all available options and offer the best possible assistance. You can reach us directly through this link: https://support.google.com/chromecast/gethelp.
Slow and buggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would rival a fire stick. This thing is just slow , too many bugs, should not have to force quit apps for them to work correctly. Only reason to pick this up is just for smart home ecosystem.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't cast sports at all, which is the only reason i bought it. Extremely laggy and pauses constantly. Horrible.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi ShaneB! We're sorry you're having trouble seeing the video properly. In the link below you can find some troubleshooting steps that might help you fix the problem: https://support.google.com/googlenest/answer/9259924?hl=en&sjid=9532911390605465562-NA#zippy=;
Google stream
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the remote does not work well, it does not move anything except when I open the battery or unplug the device from the power. The device is not of the mentioned quality
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Mohammed, thanks for letting us know about the issue with your Voice Remote. We are sorry for any inconvenience this issue may be causing you and we hope you will give us the opportunity to help you with your concern. If you haven't tried yet, we recommend trying out new AAA batteries to check if the issue isn't related to a battery drain issue. Lastly, if you're willing to try, we suggest resetting your Chromecast with Google TV (HD) to see if it might be helpful in fixing the issue. A factory reset will reset the Chromecast device to its default factory settings. This action will clear your data and can't be undone. To reset:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile > and then Settings.
- Select System > and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
If the issue is persistent, we'd be happy to work with you and troubleshoot the issue further. Please consider contacting our support team here: https://support.google.com/chromecast/gethelp
Google TV is done. Time to abandon it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ruined the device when they added advertisements to the main page. Spend your money on Apple TV. It's no5 complete junk.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, DustinU. We appreciate sharing your experience on the Chromecast with Google TV (HD). We understand your frustration with Chromecast homepage advertisements with Google TV. We value your feedback and apologize for any inconvenience this may have caused. We want to get more details of your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Problem with purchase.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had very high hopes for this Google product, but unfortunately I had to return it. I so glad that Best Buy accepted it back. Probably a great product - for someone else.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Happy10708. It's unfortunate to learn that your experience with Chromecast with Google TV (HD) has been less than ideal and that you had to return it. If you’re ever considering Google products in the future and need any assistance, please don't hesitate to contact us on our Google Help page here for support: https://support.google.com/googlenest/gethelp
Dead Remote
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control died no work anymore. I now own a brick. This device died on me.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello TroyM, we're sorry to hear about your experience with your remote control of your Chromecast with Google TV (HD). We suggest contacting us to evaluate the state of your remote, and let you know how to proceed: https://support.google.com/googlenest/gethelp?hl=en
Chromecast TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to upgrade from a first gen Chromecast Dongle. Works ok with Android but not to at all with IPhone. Had to reinstall original device so we could continue to cast from IPhone. All other features are good.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi IHS93, thanks for posting your feedback about your experience with the Chromecast with Google TV (HD). It's unfortunate to hear you had issues with using your iPhone, and we’re sorry that you had to reinstall your original device to continue casting from your phone. We’re hoping for an opportunity to investigate your concern. Please visit us at the Google Chromecast Help page for troubleshooting guidance and assistance: https://support.google.com/chromecast/gethelp
What a waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All i wanted was to cast from my phone or computer to my rv camper's tv. First thing it wanted was my credit card. It wouldn't let me set it up without it.
No, I would not recommend this to a friendNot good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a week and then nothing. Very disappointing. Wish I could get my money back. Why is everything so difficult these days.
No, I would not recommend this to a friend
Remote stopped pairing
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote stopped pairing after 2 days. Also Chromecast was rebooting consistently during use.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Fitzy. Thanks for sharing your feedback on Chromecast with Google TV (HD). It’s unfortunate to hear about your issues with its performance along with the Voice Remote, and this is not the standard we strive for.
We recommend the following troubleshooting steps:
- Remote: Try resetting the remote by following the instructions in the user manual. You can also try pairing the remote again using the device settings.
- Chromecast: Ensure the Chromecast is connected to a stable internet connection. Try restarting the Chromecast and your router by unplugging them for a few minutes and then plugging them back in.
If the issues persist after trying these steps, please do not hesitate to reach out to our customer support through phone or live chat. We are available 24/7 and will be happy to assist you further here: https://support.google.com/googlenest/gethelp
faulty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hello, i absolutely dislike this "updated" google Chromecast. several of the apps have no sound on the tv
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Pershawn. Thanks for sending in your feedback on your Chromecast with Google TV (HD). We can see that you're experiencing some difficulties with several apps not having any audio. We suggest uninstalling the apps with the audio issues and downloading them again from Google Play on your device. It's important to us that we provide you with the best help possible so if the issue still persists, we recommend reaching out to our team of specialists so we can identify the cause of the issue and improve the performance of your device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Chrome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to setp up. Alot of back and forth and the main issue is the range. This device has such a small range that i had to place the router really close to it.p
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Zaldy, thanks for posting your review on your Chromecast with Google TV (HD). It's unfortunate to hear that you had some difficulties with setting up your device. If you're willing, we'd like to help improve your overall experience with Chromecast. Please reach out to our support team so we can identify the cause of the connectivity issue and enhance the performance of your device. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote won't pair, I followed all directions to a tee, checked batteries and all, taking it back
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, EricM. We're sorry to hear that you're experiencing some pairing issues with the voice remote of your Chromecast with Google TV (HD). It's important to us that we provide you with the best help possible and identify the cause of the pairing issues you’re having with your device. Before taking it back, we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
No airplay built in, choppy OS and feature bloat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a lot of things I dont want, when I just want a device I can airplay to. The OS and UX is also quite choppy and slow.
I would recommend this to a friendBrand response from Google Team
Posted .Hello there, seungri. Thank you for sharing your concern with us on your Chromecast with Google TV (HD). We're sorry to hear that the device didn't meet your expectations. We understand how frustrating this experience may have been for you. We want to understand your concern better and recommend reaching out to our support specialists so we can help find ways to improve your experience. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Never recieved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont order expecting to get your product. Never recieved. Best buy told me i was burnt.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Stacy! Thank you for sharing your concern about your order from the retailer. We're sorry to hear that you had issues with your purchase. We recommend reaching out to BestBuy so they can address this issue for you. And if you run into any concerns about the performance and features of the Chromecast with Google TV (HD), you’re always welcome to contact us here: https://support.google.com/chromecast/gethelp