Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 33 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Controller

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the Claw 8 AI+ A2VM as having commendable performance and screen quality. The device is also appreciated for its ergonomics, with some finding the grip comfortable. Battery life is another aspect that receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 33 reviews
  • Pros mentioned:
    Battery life, Performance, Screen quality

    Rated 5 out of 5 stars

    The claw

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man, I’ve been deep into handheld gaming for years now, bouncing between devices that promised the world but often left me frustrated with weak battery life, wonky software, or just feeling cheap in hand. Then I grabbed the MSI Claw 8 AI+, and well, it’s honestly one of the best things I’ve owned for on-the-go gaming. Unboxing it felt like a win right away — the build is straight-up premium. Solid chassis, perfectly sculpted grips that just mold to your hands, hall-effect sticks that glide smooth as butter with zero drift fears, and triggers with that crisp, satisfying feel. It’s got some weight to it, but the balance is spot-on, so it never feels like a brick — more like a tool made for serious play. That 8-inch display is ridiculous in the best way. Bright, vibrant colors that make everything pop, high refresh rate for buttery-smooth motion, and just enough real estate to feel immersive without being unwieldy. The Intel Lunar Lake chip is killing it on efficiency — battery life is legit now. I’m pulling solid 2-3+ hours on demanding games, and way more on lighter titles or when I tweak settings. No more constant charger anxiety; it actually lets me play when I want without babysitting power. MSI really stepped up on the software side too. Whatever jank was in the first-gen Claw? Mostly gone. Updates have made MSI Center actually helpful for quick TDP tweaks, fan curves, and performance modes without forcing you into Windows nightmare menus every five minutes. Steam integration is seamless, emulation runs like a dream, cloud streaming is smooth when I’m feeling lazy — it just handles whatever I throw at it. At the end of the day, this thing delivers where it counts: comfort, killer screen, real performance without compromises, and battery that doesn’t ruin the vibe. If you’re tired of settling for “good enough” handhelds, the Claw 8 AI+ feels like the one that finally gets it right. It’s become my daily driver for gaming sessions, no question. If you’re on the fence, trust me — snag one. This thing’s a beast and it’s redeemed everything for me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Msi claw ai

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High performance compared to the Z1 and Z2 Extreme and above all it has better ergonomics and has a reasonable weight.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best 2025 game handheld!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is more than I expected!! I am really surprised about the way how this handheld runs triple A Games..!! Really worth the price!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Its a beast

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from lego. Its double in performance and battery. Perfect display 8 inch 120hz. Spekers are swesome. Easily getting 60+ fps in all games in higher graphic setting. Little pricey but worth every penny. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    No complaints

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very solid device. it’s run anything i’ve thrown at it, the screen is very satisfying despite not being OLED. The sticks are a little loose, but you get used to them. I think the ergonomics could use a little work, but all things considered i think this is the best performing handheld in its price tier. can support a wide range of use cases and software support has been consistent, specifically from intel.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise level, Performance

    Rated 4 out of 5 stars

    A beast but the MSI software needs a lot of work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machin e is incredible. It's fast, it's quiet and the battery lasts so long sometimes I forget to charge it. It runs everything I throw at it. It's quite an amazing piece of hardware. The biggest problem is the MSI software. It's so bad I try to avoid it at all costs. The XBOX FSE is making it easier to do that but still not really a console experience like what you get from the steam deck. If you are computer savvy and don't mind/ enjoys a little problem solving, this machine will be incredible. If you want a more console experience I would recommend the steam deck of the ROG Xbox ally X.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality

    Rated 4 out of 5 stars

    Great, but not worth the $1k price point

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, great performance, great sound, great ergonomics. Play GoW-R and HFW buttery smooth at medium with quality upscaling. However, the MSI software leaves room for improvement and its cluncky and not particularly user friendly. But having had MSI laptops and motherboards before, i knew to expect that. The device is also quite heavy, getting close to uncomfortably heavy. Still on the fence on if i will be keeping it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Performance, Screen quality

    Rated 5 out of 5 stars

    I think I am in Love

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better then expected if you like to tinker with settings. It is one of the best handhelds on the market. If you are looking to buy a game machine that you can just pick up and play this might not be the device for you. There are a lot of updates and settings needed to give you the best performance . Once everything is set i would put this machine up against any other handheld. Its powerfull and plays everything. AAA Titles and everything else. The key is you need to take the time to configure it. It has replaced my legion go. The speakers are fantastic and battery life is great. I think i have fallen in love .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance, Screen quality

    Rated 5 out of 5 stars

    Impressed with this device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is great, I had the Ally x when it first came out for about a week and the screen size was just too small for me. I even tried the Legion Go, but that cpu was not really ment for a 1600p panel and horrible battery life. This 8in screen is the sweet spot for me, it has great performance and all the games I've played run well at the 17w mode with the ability to still bump up the wattage if needed. The device is very quiet too even if I am playing at max wattage the fans keep everything cool and is barely noticeable. I was really impressed by this intel chip and hope they stay on their driver updates. Only down side i have run into is the MSI M Center app sometimes is slow or unresponsive to control buttons, but I think they should be able to fix this or hopefully the new Windows overlay coming to the Ally xbox comes to this device. Overall very happy with this device.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After running some updates out of the box, this thing runs like a champ!! I definitely recommend upgrading the SSD or getting an external SSD. All in all, it is a solid choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Best in class handheld

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having tried several handhelds, this one excels in almost all fronts. The audio is unmatched, that buttons are extremely smooth and well built, the battery is a beast, and almost all aaa games are above average settings. hard to go wrong. My only gripe is the grips are not as comfortable as the a8 or the 7ai+

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best PC handheld right now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the og ally,X, sd oled, and legion go but Claw 8 is definitely worth the upgrade!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality

    Rated 5 out of 5 stars

    Awesome handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth it. Probably the strongest handheld with a bigger screen and better resolution

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Screen quality

    Rated 3 out of 5 stars

    Its alright

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owning a Rog Ally X, I was hoping to upgrade to a larger screen with similair battery life. The MSI Claw 8Ai seemed to check all the boxes. I will say that the screen size (8”) is very nice and bright. It feels lighter than it actually is. Its quiet even when the fans are going. Unfortunately the M Center software has all functionality of a bad web page. Theres no option to control TDP. The update function still shows updates after they have been installed. Games take longer to load than they do on my Ally X, and there is a lot of stutter/framerate issues making certain games unplayable, even with the lowest settings. I ended up returning this, not because it isnt a good handheld, but because it is just light years behind Asus and possibly Lenovo in terms of refinement. My other concern was that it is the only handheld with an intel chip/gpu and MSI intends to release a new 8A with a AMD Z2E chipset. That makes me think that this may be more of a unique handheld that will probably not get prolonged support by Intel.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerful handheld.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally was able to get my hands on the Claw and it performs amazingly...thats if the game is optimized and better if they support XESS.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you get alot. I intially had the legion go S. I returned it and got this one for a little extra cash it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It’s a beast!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast and is a great handheld! It’s been handling every game I throw at it with ease!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best in class

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, intel has also been pushing out frequent driver updates which have greatly improved performance. It’s also the best at power efficiency so you can actually game on the go without the battery dying.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Awesome system, with a catch,

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a tiny powerhouse, I can play Cyberpunk 2077 at high frame rates as well as Battlefield 6. One catch is the MSI UI is crappy and glitches often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld on the market

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Atter using the original Legion Go that was too slow and heavy, and the new ROG xbox ally x, i can confirm this is the best choice for a handheld at the moment! Perfect amount of screen to weight ratio and the performance has been amazing!

    I would recommend this to a friend
Sponsored