Customer Ratings & Reviews

Geek Squad showed up early and confirmed the PC was set up properly with the anti virus software. They installed the printer and scan feature that I wasn’t sure about doing, recommended a router-modem and backup system, explained what a VPN is and directed me to the browser-based office programs. They also recommended a mesh network for WiFi. I feel confident about the appointment and will not hesitate scheduling Geek Squad for future needs.

Dylan was super efficient, quick to diagnose and prompt to work on a resolution. Being a Total Tech Member proved its value for the membership by trading out a defective phone less than a year old to the latest model for a very minimal fee all under 2 hours. That included transfering data from previous phone to new one.

Both men were extremely professional and took care of my problem I highly recommend them to anyone

Over the course of a couple weeks, The 'Geek Squad' successfully performed a number challenging tasks for me--ranging from salvaging years of photographs, synching them all between 2 laptops & an i-phone, replacing a faulty/expensive printer (still under warranty) & setting up its WiFi connections at my home. How Grateful I am for all of these services--made possible via Best Buy's 'Total Tech' coverage!

Geek Squad agent was pleasant and professional! He arrived on time, listened carefully to understand issues, and resolved everything quickly and efficiently.

Agent Cody was very nice and helful. He mounted tv on wall and help me fiqure out how to get my programs and how to use tv. Thank You

Master Technician did an excellent job very efficiently

So happy with my geek squad representative Daniel! He wasn’t just knowledgeable but went out if his way both times to get me all squared away with my security system . Kind, respectful and knows what he’s doing !!! Thank you Daniel- Thank you Geek Squad !

The 2 guys that delivered our TV were excellent!!!

The agent arrived on time, professional, answered questions clearly, and left me w/ and incredibly neat & organized set-up. It was exactly the service I hoped for--I will call you guys again. **The agent was a standout for customer communication--he showed me exactly what was done, walked through everything together, and was crystal clear w/ answers/instruction.

Not enough time to get everything completed in one day. Trying to upload pictures not sure if the problem stems on your side or my side? 2nd picture is rejected more than one time. So you tell me which is it?

I was pleased with all the TVs and speakers that got installed in entire home.

Bestbuy is the best place to buy your stuffs and gift cards and you are safe

geek squad made my purchase easy on straightening out my order.

Our technician was extremely knowledgeable and helpful. He took the time to explain what he was doing and why.

I had a service member come to replace and connect new printer which was a major issue and she was Fabulous!

They did a fabulous job mounting my new tv to the wall.

The agent mounted my smart tv and connected it to all my devices.it to

Excellent Care by Eric. He got a lot done. Thanks so much.

The agent Was so helpful and polite. All the products we buy are great.