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Rated 1 out of 5 stars
worst Best Buy customer service and poor product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Don’t waste your money. Poorly built: the pillows are hard and do not stay at all. The couch itself is heavily scratched and poke your skin! The pillows are very slippery. The storage table tucked under the couch is a good idea but the storage table doesn’t close properly. Quality is poor and I can see it breaking in no time. The worst part is dealing with customer service at Best Buy who offered to come and disassemble the item (due to a defect) and return the item for me, but no communication at all and of course nobody showed up to disassemble. I called several times and chatted with a total of 8 agents. None of them are helpful and they told me the bring it to the store myself!
This review is from Costway - 2 PCS Patio Loveseat with 31 Gal Multifunctional Storage Ottoman and Soft Cushions - Mix Gray,Brown
