Customer Ratings & Reviews

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Worst customer support experience ever. Purchased in Feb '25 to backup files prior to migrating to a new Mac. Multiple contacts w/Crucial when SSD failed. 3 months and still waiting for approved warranty replacement.

Failed with little use and within a year. I was able to reconfigure the drive, but I don't trust it.

Hard drive started ejecting itself after 2 weeks, took me 2 months of fighting it ejecting itself to recover 90% of the data. Now its just a brick. Do not recommend.

THIS UNIT WILL NOT STAY CONNECTED. I CONTACTED CRUCIAL AND THEY WALKED MY THROUGH SOME TROUBLESHOOTING AND EVEN SUGGESTED REFORMATTING BUT THIS PRODUCT WILL NOT STAY DOCKED. I HAVE USED DIFFERENT CABLES AND DIFFERENT PORTS AND STILL GET THE SAME RESULTS... $180 WASTED...

I ordered this product by extra to delivery on same day, I am one who received the product, when I opened the package, inside the package product is missing. I talked customer service they said refund is initiated, after some days they due to some reason backend cancelled the refund we can’t do anything. They said I.m need to give the complaint to local authorities then what will they do. Before this I have taken lot products from Best Buy, I now afraid to take anything due to customer care poor service

The Crucial X9 Pro Portable SSD is small, fast, and convenient — especially if, like me, you have a laptop with limited hard drive space. Disclaimer — I’m not as technologically adept as probably most of the folks reading this. I’ve learned a lot from something that really, in hindsight, is quite simple. I can only imagine that most of you know to first format a new drive like this, and then you’re good to go. I didn’t. So, I opened the small, compact packaging and proceeded to read the extremely short instructions. Crucial told me to go to their website and follow the “step-by-step install guide.” This guide does NOT exist. There are install guides for the internal SSD’s that Crucial sells, but not for the X9. The website itself seems to be a glorified ad for all of their different products and enhancement downloads. Not impressed. I did, however, try a suggested loading of their “Crucial Storage Executive,” thinking that maybe it would help with my setup. This added a dashboard of commands and utilities to the X9. This may be a great feature for some, but not for me. (It didn’t even properly read the specs of the X9, only reading the specs from the laptop) Hmmm. When I connected the drive to my laptop, it wouldn’t let me drag and dump anything. It said that there was no drive detected. Put yourself in my technologically-deprived shoes, and imagine my frustration. It was time to click on the “chat” button… After explaining my journey to this point, the rep from Crucial asked if I had formatted the SSD. I put myself out there and asked how I was supposed to have known to do that? (Now, I know this is where a lot of you are thinking, “Duh!” In my defense, shouldn’t even the limited “instruction” sheet have mentioned this…instead of leading me towards more ads for additional Crucial products? I digress.) The rep patiently guided me through the formatting process on my Windows laptop. Perfect. Now I could drag and drop files to the X9. But wait, there’s more! When I got to my desktop at home and tried to work with the same files, it wouldn’t let me. You see, I’m one of those strange people who uses a Windows laptop, but has a Mac for my home use — and I love them both. So…back to the chat button. The nice rep said, “Oh, that’s an easy one. You just need to format the SSD using ExFAT.” Lesson learned. In spite of all this, the speedy little X9 Pro is a blessing, seeing as how my laptop only has a 256GB SSD. Now I’m set for anything that comes at me when I’m away from home. I like the size, the build — with it’s aluminum (I think) casing, and non-skid landing surface. It’s also stated to be splash proof. What I don’t like is that the website is of no help (except chat), the suggested enhancement download doesn’t even recognize this little beauty, and there is no password protection as stated on the box. None at all. I’ve taken this to multiple devices now, at home and away, and all my files are accessible by simply plugging the X9 in. No password block/wall. It’s not a problem for my needs, but what if this got in somebody else’s hands? I’ve read that there may be some update coming from Crucial in Sept., 2023…? Still, this doesn’t seem right. Well, there’s the good, the bad, and the potentially ugly.

Over the last couple years, I've owned a Crucial X6 and a Crucial X8. They've been great. They allow me store lots of data quickly and easily in a very durable and compact form. The Crucial X9 Pro continues that tradition with some slight changes. The X6 had the shape of a nice skipping stone. Thin, flat, slow rounded corners. It had fast transfers and a plastic body. The X8 continued the looks of the X6, but it had a longer, metallic (magnesium?) body. The X9 goes back to the smaller form size measuring 50mm x 65mm x 10mm. It has a magnesium body, with a silicone coated belly. It has faster rounded corners, but this time it has a lanyard hole that also includes a LED indicator light. The X9 comes with a USB-C to USB-C cable that totals 9 inches in length. It does not come with any USB-C to USB-A adapter, which was disappointing. I first tested this on my 2 year old desktop. I was getting real world transfer speeds of about 366MB/s, a far cry from the 1050 MB/s read/write speeds that are advertised for this X9. I then jumped into Crystal Disk Mark and got a read speed of about 464 MB/s. That's when I realized my USB-C port on my desktop was the bottleneck. I jumped over to my laptop and Crystal Disk Mark on that showed 1060 MB/s and 960 for sequential read and write speeds respectively. I was quite pleased that the read speed was just slightly faster than advertised. I was pleased to find out that the X9 has a 5 year limited warranty and comes with 1 month of Adobe Creative Cloud. On the box, it advertises Password Protection. It has the capability, but you really need to be running the right software (e.g. BitLocker) to enable that. Since getting these Crucial drives, I have stopped purchasing USB sticks to transfer my stuff between PCs. Some of the sticks I had required me to delete content before I could add additional content requiring some extra thought and time. Since the X9 has 2 TB of storage, I can keep all the content I want and rarely have to delete anything when I need to transfer another VM disk. I will likely use this X9 to supplement the small 512 GB disk on one of my laptops so that I can grow the Virtual Machine Library that machine can run. With 2 TB and up to 1050 MB/s in read/write performance, the X9 will supplement that laptop's resources exceedingly well.

This SSD randomly corrupts and results in the complete loss of all of ones data. This has happened multiple times. Will never use crucial again.

Just stopped working! Used a limited number of times and has been sitting alone in drawer for a year, I take it out to use it and it says it needs to reformat each time. Lemon.

The Crucial X9 Pro 2TB External USB-C SSD is a tiny POWERHOUSE! This portable SSD drive is so small it literally fits in the palm of your hand. It is connects via the included USB-C (USB 3.2 Gen 2) cable. The cable is very short at about 9.44 inches, but I didn’t find that to be a hindrance at all. I would think that the short cable helps maintain the fast speeds. Simply plug the cable into the drive and plug the other end into your Windows PC, Mac, etc. and you’re ready to utilize its vast amount of storage immediately. There is no formatting to do. I found that copying and moving files to/from both my Mac and Windows PC was a breeze. I was able to load a program on the drive and use it directly from it. It was much quicker doing that than I had expected. I don’t have any video editing software yet, but this drive should allow me to do some editing directly on this drive. That would be convenient to be able to take the drive with me and so some editing on the fly. And having 256-bit AES hardware encryption, my They claim it can both read and write at up to 1050 MB/s. I have no way of measuring the actual speed - all I know is that this drive is blazing fast and at 2TB it can hold a ton of whatever it is that you want to store. They include some optional software, mostly to try to sell you something, but they do include a download of some back-up software which I have not used yet. Conveniently, this drive is dust & water resistant with a IP55 rating. I would HIGHLY recommend this Crucial X9 Pro 2TB External USB-C SSD to anyone in the market for a BLAZING-fast, super light and small in form-factor but huge in capacity SSD.

The Crucial X9 2TB portable SSD drive is an excellent solution for storing lots of information, large files, and taking it with you. Transfers are extremely fast. The best thing is that you can easily put this in your pocket, or even attach it to your keys. It's about 3/4's the length of a credit card, and only 3/8" thick. Initially, I wanted to use this with my home security system, but for some reason the home base won't recognize it. But now I use it to store all the current PC games I play, and can take them from PC to PC at my house, and to my property up north. So I only have to download the game once, and then direct the game client to the Crucial X9 drive, and it finds all the games I have. This comes in really handy on my laptop due to limited space, and I haven't upgraded the OEM drive yet. I've also downloaded a bunch of movies to the drive and bring them with me up north too. This really comes in handy because there is not any internet companies that are in the area, and the cell phone signal is hit or miss up there. Planning ahead, and being able to fit a lot of movie options on this drive is a game changer for me. The only complaint I have is that it only comes with a USB-C to USB-C cable. It would be nice to have a USB-A to USB-C cable as well. Luckily I had one, and was able to make it work for the situation I have. If you looking for an extremely portable external hard drive with 2TB capacity, look no further. This is the drive you are looking for. Likes: 1.) Extremely portable 2.) Fast transfer time of large files 3.) Large capacity Dislikes: 1.) Only comes with USB-C to USB-C cable

Lost data first time using it. Can’t return. Unhappy!

Died 18 days after purchase. 3 days after the Best Buy return deadline. I'll try getting the company to replace it.

The Crucial portable SSD model I have is the X 9 Pro series. This particular one is a two terabyte drive. The first thing I noticed when I opened the package is just how small this drive actually is. It seems that every time I upgrade my portable hard drives, they physical size just gets smaller and smaller. This one is really neat, in that it can fit in your pocket and you wouldn't even notice it being there. The only part of the drive that might annoy anyone would be the USB C cord used to connect the drive to the computer. The Crucial X9 pro does not have an IP rating for dust and moisture, however, the drive states that it is resistant to both dust and water on the packaging, so that should provide some level of comfort to those of us who may use this drive where it could encounter a small amount of thes elements. The drive comes with included software that can help secure the drive and has built in password protection. Like about anything else you buy nowadays, there are some trial software included on the drive, but that doesn't take up much space and can be removed. The read and write speed of the drive are both 1050 Mb/s and Crucible markets this drive for fast storage of photos and files. There are faster drives I am sure, but I have been happy with this drive so far with everything I have used it for, including some light gaming where the files where stored on this drive. This drive also comes with a 5 year warranty. So far it has been a great drive at a good price.

The crucial X9 Pro is a great external SSD that offers many benefits. When I first pulled it out of the box, I couldn’t believe how small this was, yet I was very impressed with the build quality. Measuring at 2.5 inches long, and no thicker than an iPhone 12 - this is the smallest external SSD I’ve seen yet. The housing has a very sturdy aluminum shell, and the bottom has a solid rubber matt, so it doesn’t slide around on your desk. The drive is very durable, it’s also waterproof in case of accidental spills. The X9 Pro is fast, it has read and write speeds of up to 1050 mb/s. I decided to test out the drive’s speed to see if I can run games directly off of it, and the results were incredible. I downloaded some of the latest FPS's on Steam and ran them directly off the X9 Pro, every game ran without a single problem of stutter. Load times were incredibly fast, and gameplay was smooth. Transferring files is also fast as well. Overall, I am really impressed with the Crucial X9 Pro. The build quality as amazing, I love how small it is, it really allows me to carry it anywhere with me in my pocket, or even on a key chain. With the fast speeds, I’m able to download games and play them directly off of the SSD and copying/ moving files are incredibly fast too. I would definitely recommend this to anyone looking for an external drive.

This is a nice little compact portable hard drive. For some reason I thought it was going to be bigger. It is very compact at only 2.5” x 2” and about ¼” thick. You can easily throw it in your pocket or purse or briefcase to take it with you on the go. I fount it to pretty much be plug and play on my Windows PC and Laptop. I don’t have any Mac computers to test it on, so this review is for Windows only. Both of my machines are running Windows 11. I plugged it in and it was easily able to see the drive and I was able to read and write to it. So if that’s all you need to do, you are good to go! I didn’t have one problem trying to use it with the Storage Executive software which is supposed to allow some extra features of the drive. I tried multiple times installing and re-installing the software on both my desktop PC and Laptop and it would never recognize that the drive was connected. So, if you are buying this with the hopes of using those extra features, buyer beware! I did contact their support and they gave me a huge list of very detailed information they wanted about my PC and the specs and configuration of different parts and I really didn’t want to bother with all that since it worked just fine as a regular hard drive and that’s the way I will use it. So I will have to dock it a point for that. Otherwise it’s a great and fast portable hard drive!

Software needed to update the firmware is only available for Windows 11 and crashes after launching.

Very fast hard drive and incredibly compact. Hope to convert most of my system to these eventually!

Best Buy never delivered the item. Time to look elsewhere.