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Cuisinart - Coffee Center 12-Cup Coffee Maker and Single-Serve Brewer - Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 296 reviews

89%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 296 Reviews
  • Rating: 5 out of 5 stars

    Best of Both Worlds!

    Posted
    utmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have always loved Cuisinart. After a very disappointing experience with another brand, which fortunately we had a protection plan in place and were able to return to Best Buy, we were shown this model by one of the salespeople. I had no idea Cuisinart made a dual version, and we thought it would be perfect for us. We'd never had a k-cup coffee maker, but we've instantly adapted to using it for a variety of things -- tea, hot chocolate, or a cup of coffee for somebody who wants one at a time we normally don't have a pot brewed. The traditional coffee maker is great too -- we use the auto program feature every morning. We love the 12-cup carafe. The unit is attractive, and we love the lighted buttons. I don't find it that difficult to fill the water reservoir for either side. With the k-cup side, I just take a look at it when filling the regular side at night and if it is not to the max level, I'll add some water to it as well. The unit fits nicely under our cabinets and doesn't create a lot of steam, like the Ninja we disliked did. We've not had a single k-cup fail so far, and we've used several different brands and varieties. It's not needed a clean cycle yet, but we've never had any trouble with maintenance of the Cuisinart brand -- again, unlike the Ninja. We really have absolutely no complaints about this coffee maker at all. While we were waiting for our unit to come into the store because of a mix-up with the order that our local salespeople went way above and beyond to remedy, it went on sale and Best Buy added a free holiday gift promotion as well. They adjusted our purchase to the lower price and we love the speaker! But even if we had paid full price, I would have been 100% delighted and satisfied with the purchase. Highly recommend!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I Love My Cuisinart!

    Posted
    tlaurance

    We had an old Cuisinart K-cup machine several years ago. Worked flawlessly and felt like a tank compared to the Keurig brand machines -- and most importantly, the coffee tasted wonderful. After 5 years of great performance, and probably our neglect of descaling it as much as we should have, the machine didn't pump the coffee out very well. So, we began the journey of selecting a new machine. We did miss making full pots of coffee, and at the time, Cuisinart didn't offer a duo machine such as this one, so we first bought a Keurig brand machine that made both pots and singles. No matter what we did, the coffee tasted like plastic. So, we returned and tried another brand which made both pots and single Kcups. We were fairly happy with it, but it broke after a year, and it was replaced by the company. After several months, the replacement broke again and they wouldn't replace, so we decided to look for the same Cuisinart machine we had before (and not make full pots). Well, we found this machine that makes both singles and full pots and we are more than thrilled! No plastic taste at all, FAST K-cup brewing (faster than any other machine we have had), solid performance drip brewing (as with all Cuisinart drip-brewers), solid construction, and a space saver as well! On the K-cup side, the distance between where the coffee pumps out to the mug is long, therefore the only thing I would add is to include an optional adapter for the K-cup side that allows the coffee mug to sit higher toward where the coffee pumps out. This will prevent the coffee from splattering on the machine and counter when using a standard coffee mug or smaller coffee cups. We use a square plastic container to prop the mug higher, but something that fits the machine would look nicer. Other than that, this machine is better than anything out there, and well worth the slightly higher price.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY

    Posted
    Nancy
    • My Best Buy® Elite Member

    Last year around October I purchased the Coffee Center. From day one it leaked and the k-cup side spurted water and/or coffee all over the place. Plus, the k-cups would explode causing a huge mess that was very hard to clean up. Since I purchased this unit at Penney's I was able to return it. I was willing to give it a second chance even though many reviews showed that many people were having the same issue as me. I purchased it again through Best Buy since they had it on sale. This unit even though it leaked, I was not having the same issues with the k-cup side. So I was willing to live with the leak. Well, only a few days past the return period with Best Buy this unit started having problems with the K-cup side. I have had this coffeemaker just over 2 months. I called Cuisinart and was told that not only do I need to pay $10 to have the new one sent to me. I have to incur the cost of returning the defective one to them. This is not a small item and that cost would be pretty expensive. It is not like I have had this coffeemaker for a year or more. No I have it for 2 months. Furthermore, they are still selling a defective coffeemaker. They don't seem to stand behind the products they sell by covering the cost of replacing faulty items. Not unless the state requires you to do so. Cuisinart just doesn’t seem to think they should do the right thing. I bought Cuisinart because I thought they were a well-respected company. I will think twice before I ever purchase Cuisinart again. What is even worse is I have not other option but to get the same exact thing that has not proven to be faulty twice.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    almost perfect

    Posted
    wouldacouldashoulda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a great product. It replaced an under-cabinet coffee maker and a separate Keurig with a large footprint. We are ecstatic about getting the lost counter space back. Its small footprint is excellent. Makes great coffee and is relatively fast. Nits: The carafe holds only eight (maybe 9) 8 ounce cups which is fine. The twelve they advertise are only the very small 6 ounce cups and that would be right to the rim. Because of the hinged top, you must slide the unit out from under the cabinet when filling it with water. We have also incorporated a small funnel and a measuring cup to make adding water easier, less dangerous, and more accurate. This technique is also much safer and less messy then using the fragile glass carafe to add water to the hard to access rear reservoir. The machine is relatively light which is good because you should lift the machine slightly when sliding it forward to avoid small scratches on your counter-top. It would have been a nice touch if they included the very inexpensive small rubber feet on all the locations versus just the front corners (we added sticky felt pads to allow damage-free sliding). Also, unlike the Keurig which requires resetting before allowing you to press the single cup button again, with this unit you can mistakenly press the button again with a "used" K-cup still in there. Otherwise it is excellent, looks great and high-tech in our kitchen and we get many compliments especially from people who never knew this type of machine existed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Full Pots and K-Cups Living Together in Harmony

    Posted
    AbeFromanOfChicago
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We had been k-cup users for a long time and found that the selection of k-cups has become more limited and the cost has gotten more expensive. We also missed the flavor and process of the good old fashioned drip brew coffee along with the wide variety of ground or whole bean coffee available at a lower price. This machine allows us to have the best of both worlds and has worked well. The k-cup side heats the water insanely fast and is virtually silent compared to our older machine. The standard coffee pot side is pretty much what you would expect and adds the ability to select a bolder setting for stronger flavor which we appreciate. The only issues with this machine are the fact that condensation builds up on the drip side and manages to run down the back and make a puddle on the counter when we open the lid to take out the grounds and/or fill the water reservoir. The reservoir is also a bit tough to reach when filling it up with water. (The k-cup side is very convenient and has a removable tank that even has a small handle.)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Overpriced

    Posted
    Heidi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I’ve been using this coffee maker for only a few weeks and am not entirely satisfied with it. The 12 cup brewer is fine for the most part. The water reservoir is in the back which causes a bit of a mess when refilling the water. It also beeps 5 times when it’s done brewing, which is very annoying early in the morning and cannot be turned off. The single cup side is the issue I have. I’ve tried all different pods, I’ve made sure the white arrows line up, I’ve cleaned it to make sure there were no clogs and it still overflows the coffee grinds. It comes out the top and the bottom filling my cup full of grinds and getting all over my counter. Making it very hard to clean up. No one should be dealing with these issues especially for the price.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this Coffee Maker!

    Posted
    MelanieE
    • My Best Buy® Member

    I realized that my cheapie lil drip coffee maker was putting out sub-par coffee. And my k-cup brewer was a heap of junk. I decided it was time for an upgrade. I didn't know that these 2 in 1 makers existed! I went to Best Buy and found this Cuisinart Coffee Center. I searched online for reviews and found that it had consistently good reviews. I found one on Amazon for less, but BB price matched! YAY! So I was able to go home with it right away, I LOVE THE COFFEE from this machine!!! Tastes so much better than what I was used to drinking! Once I learned how to program it, it was so easy to use. And I love that there are filters for the water (which is hard where I live). I go to bed at night looking forward to my morning treat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for a family who loves coffee!

    Posted
    Ashley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was excited to snag this coffee maker for half off around Black Friday, because I had been eyeballing it for a while! We love that it has easily removable, inexpensive filters. We also love that it comes with a reusable filter for both the pot and single serve sides. We like stronger coffee than k-cups provide and this machine makes it easy to make it how we like it! We are already saving so much on coffee and reducing trash! We like how we can make a programmed pot in the morning and my husband can make himself a cup before he studies in the evenings. I took a star away because I agree with other commenters that the single serve side spatters out the coffee a bit... kind of annoying because while they are small splatters they stain my counter (Formica) and I constantly have to clean that area. Still better coffee than my keurig, though!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Good Coffee Pot

    Posted
    JennC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This combo pot has saved us on counter space as we were able to eliminate the Keurig. The 12 cup brew comes out piping hot and remains hot while sitting in the carafe. We did learn however that when the brew button "flashes" it means it is actively brewing and by hitting the button a second time it stops the process. This isn't listed anywhere in the user guides and quite opposite if any other brewer we have owned. Normally you click the flashing the button! If using to replace a Keurig just keep in mind that the single serve takes longer to brew and the water doesn't maintain a steady stream - it comes out in spurts. I have a call into Cuisinart to verify if this is normal or not but my sister has the same machine and the same experience.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    Cajun

    I am on my third replacement of this unit...the coffee pot side works fine however the K cup side does not. It will work fine a few times and then the next time K cups explode and grains are a mess!! I can find no reason this is happening nor can Cuisinart give me one. The return is a hassle because of the shipping. When you call customer service you are told they are experiencing a high number of calls and tell you you can email them. They state they will answer within 24 hours but this isn’t true either. I have not used the K cup side yet on this third replacement but since nothing has been improved or updated I don’t have much confidence in it. I would like to return it and replace with a dependable unit but customer service tells me I cannot do this.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    It was time!

    Posted
    Jodygirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We have had 4 Hamilton Beach coffee makers with the serve push lever and always loved them. But... now that our grown kids come to visit pretty often, they don’t want my mix of decaf and regular! They want a good strong cup of real coffee in the morning. Cuisinart has a great reputation and so I was willing to try it. Well, Hubs and I drink a full 12 cup pot every morning anyway, so the individual K Cup maker seemed the perfect solution. The “kids” are thrilled and we love that we can have our decaf. Everyone is happy. The Kcup dispenser does spit a bit as it comes out, but that’s what sponges are for. Our coffee stays hot and the “kids” can refill as many cups as they want. It’s a win win in our house for sure! Btw, they have the original Cuisinart 12 cup coffee maker and it is still going strong 11 years later!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this coffee maker!!

    Posted
    Maggie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This was a great purchase. The 12 cup brewer has some pretty useful features. I love that you can set the brew strength to bold, love that you can set the number of hours the heating element will stay on up to 4, and love that you can set the heat at low, med, or high. The K-cup side is a wonderful addition. Now if we run out of coffee (usually when we have company), we can just brew another cup or two. Or we can make hot chocolate, flavored coffees, or tea if we want. My favorite Christmas present!! (My husband let me open it early because he knew I was coveting it!!!). If I have one small disappointment, it’s that the K-cup side cup sits so low, that the liquid splashes out. I’ve used a small can of food to set the cup on to raise it up and then it doesn’t splash out. But I LOVE this coffee maker!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    2 1/2 months and no power

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought a Cuisinart SS-15 Coffemaker just before Christmas and drove an hour to pick one up that was in stock. After 2 1/2 months it lost power. Tried to take it back to Best Buy and they refused to do anything and I was told was to I have to go directly to Cuisinart. Called Cuisinart and kept getting disconnected (waiting at least 20 min each time). They told me they would send a new unit in 5-7 business days. It has been 10 business days and they still haven’t sent it. Their representatives on the phone (1st rep was ok, 2nd rep was rude and the 3rd was insainly rude). They were supposed to send me a shipping label so I can ship them back the broken unit but instead sent me a tracking number and I have to take in to a FedEx or UPS store so they can print the label. This maybe it for me and Cuisinart.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worst Cuisinart product we ever owned

    Posted
    TXFireman465
    • My Best Buy® Member

    Opening to water tank very small making it very difficult to fill without getting water all over the strainer basket. The water reservoir for the single cup brewer is small requiring frequent refilling as compared to other brands. The coffee pod receptacle requires that the user firmly insert the pod all the way down prior to closing or the machine will tear off the top of the pod getting coffee grounds everywhere. These drastic differences from other brewers require the user to make conscious deliberate actions when operating this machine.

    No, I would not recommend this to a friend

    • Brand response

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      We are sorry to hear this. Please contact us a 1-800-726-0190 so we can assist you.

  • Rating: 5 out of 5 stars

    Great combination brewer !

    Posted
    PudgyGolfer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a really great brewer, Makes full pots or single serve. Single serve can be made with K-cups of your own favorite grind. Adding water to the single serve and full reservoirs is a little tricky when brewer is located under overhead cabinets. But does not detract from the overall performance of the unit. Makes great tasting hot coffee quickly. Have used the unit for one month and have not yet had to "descale" the unit. The Ninja unit we had previously required descaling every TWO days. That's why we junked it a brought this Cuisinart. Couldn't be more pleased !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    too little features

    Posted
    Nita
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Miss that this coffee maker does not have 2 timer options - one for the week and one for days off. I was expecting this feature for the money I spend. One thing I do like is, that I can unplug quickly and my settings are saved for up to a minute. So I can relocate if I have a party. Practical to have the K-cup part but I should have bought two separate machines, it would have been cheaper and I could have gotten my old model machine again for less. It looks fancy though.... I recommend it for the looks... nothing special about it otherwise. It makes coffee and happens to have a K-cup maker too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love ❤️

    Posted
    Angie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Had this for almost a year now. I am soooo happy I didn’t buy another keurig! I am only dropping it to 4 stars because it can be difficult to get water in for full size brewer. 2nd thing is I have had a little trouble with the round bottom style k-cups. They have more of a paper too to them. Once in awhile it doesn’t pierce far enough into the top to penetrate. No trouble at all with regular little plastic k-cups. Love the personal cup to add my own grounds in. Use single side 2-3 x a day. Would buy again. Some of the other reviews said single cup side splashed a bit. It does. No big deal though. Not a deal breaker:)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent coffeemaker

    Posted
    Camber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had to replace my old Cuisinart coffeemaker as it no longer worked. It was a twelve pot coffeemaker with a hot water component. I would have gone with the same thing, but they didn't have one in stock. I'd sworn off single serve machines as I had one before they were popular, but I decided it might be handy. I'm glad I went ahead and got this one. I have the best of both worlds - a pot of hot coffee or tea and the capability of making a single cup of some exotic type. I have enjoyed it immensely and highly recommend it to those who are in the market for a new coffeemaker.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great coffee system so far

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Coffee pot looks and works great. Only minor inconveniences are: 1. The pot lid does not hinge, so you have to remove the lid to fill it. 2. Pouring the water from the pot into the back of the coffee maker is tricky. The water reservoir lid is in the way, and the open space to pour is too small. Maybe move the filter to the other side of the reservoir? 3. The water reservoir for the single serve side is a bit small, but is very easy to remove and refill. Overall, we love the coffee maker and would buy it again. We love the additional counter space gained by removing our other single serve system.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    K-Cup side blows tops off cups-can't recommend

    Posted
    DishUsr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This machine is a real disappointment. The K-Cup side consistently forces too much water and too high a flow into the cup, separating the lid from the cup body and therefore washing coffee grounds all over the inside of the holder and into the coffee cup below. We are using Keurig brand cups plus others and we get the same results. The drip side is passable but pouring water into the tank there takes a steady hand and someone rather tall as the opening is toward the back and is relatively small. A real disappointment from an engineering standpoint and therefore not worth the price.

    No, I would not recommend this to a friend