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Customer Ratings & Reviews

Cuisinart - Coffee Center 12-Cup Coffee Maker and Single-Serve Brewer - Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 291 reviews

89%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 1 out of 5 stars

    DO NOT BUY

    Posted
    Nancy
    • My Best Buy® Elite MemberElite Member

    Last year around October I purchased the Coffee Center. From day one it leaked and the k-cup side spurted water and/or coffee all over the place. Plus, the k-cups would explode causing a huge mess that was very hard to clean up. Since I purchased this unit at Penney's I was able to return it. I was willing to give it a second chance even though many reviews showed that many people were having the same issue as me. I purchased it again through Best Buy since they had it on sale. This unit even though it leaked, I was not having the same issues with the k-cup side. So I was willing to live with the leak. Well, only a few days past the return period with Best Buy this unit started having problems with the K-cup side. I have had this coffeemaker just over 2 months. I called Cuisinart and was told that not only do I need to pay $10 to have the new one sent to me. I have to incur the cost of returning the defective one to them. This is not a small item and that cost would be pretty expensive. It is not like I have had this coffeemaker for a year or more. No I have it for 2 months. Furthermore, they are still selling a defective coffeemaker. They don't seem to stand behind the products they sell by covering the cost of replacing faulty items. Not unless the state requires you to do so. Cuisinart just doesn’t seem to think they should do the right thing. I bought Cuisinart because I thought they were a well-respected company. I will think twice before I ever purchase Cuisinart again. What is even worse is I have not other option but to get the same exact thing that has not proven to be faulty twice.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Overpriced

    Posted
    Heidi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve been using this coffee maker for only a few weeks and am not entirely satisfied with it. The 12 cup brewer is fine for the most part. The water reservoir is in the back which causes a bit of a mess when refilling the water. It also beeps 5 times when it’s done brewing, which is very annoying early in the morning and cannot be turned off. The single cup side is the issue I have. I’ve tried all different pods, I’ve made sure the white arrows line up, I’ve cleaned it to make sure there were no clogs and it still overflows the coffee grinds. It comes out the top and the bottom filling my cup full of grinds and getting all over my counter. Making it very hard to clean up. No one should be dealing with these issues especially for the price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    Cajun

    I am on my third replacement of this unit...the coffee pot side works fine however the K cup side does not. It will work fine a few times and then the next time K cups explode and grains are a mess!! I can find no reason this is happening nor can Cuisinart give me one. The return is a hassle because of the shipping. When you call customer service you are told they are experiencing a high number of calls and tell you you can email them. They state they will answer within 24 hours but this isn’t true either. I have not used the K cup side yet on this third replacement but since nothing has been improved or updated I don’t have much confidence in it. I would like to return it and replace with a dependable unit but customer service tells me I cannot do this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2 1/2 months and no power

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought a Cuisinart SS-15 Coffemaker just before Christmas and drove an hour to pick one up that was in stock. After 2 1/2 months it lost power. Tried to take it back to Best Buy and they refused to do anything and I was told was to I have to go directly to Cuisinart. Called Cuisinart and kept getting disconnected (waiting at least 20 min each time). They told me they would send a new unit in 5-7 business days. It has been 10 business days and they still haven’t sent it. Their representatives on the phone (1st rep was ok, 2nd rep was rude and the 3rd was insainly rude). They were supposed to send me a shipping label so I can ship them back the broken unit but instead sent me a tracking number and I have to take in to a FedEx or UPS store so they can print the label. This maybe it for me and Cuisinart.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    K-Cup side blows tops off cups-can't recommend

    Posted
    DishUsr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This machine is a real disappointment. The K-Cup side consistently forces too much water and too high a flow into the cup, separating the lid from the cup body and therefore washing coffee grounds all over the inside of the holder and into the coffee cup below. We are using Keurig brand cups plus others and we get the same results. The drip side is passable but pouring water into the tank there takes a steady hand and someone rather tall as the opening is toward the back and is relatively small. A real disappointment from an engineering standpoint and therefore not worth the price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT WASTE YOUR MONEY

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The craft lid snaps on hard to put on and take off. You have to start brew then after turn the auto off on. If not the you have to turn the machine off manually. The K-cup you have to run it twice to get a normal mug of coffee. Our Hamelton Beach Flexbrew is a much nice maker at half the cost. One button to brew shuts off auto without manually switcing. K-cup feature makes a full mug with one push of a button.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Looks good works poor

    Posted
    RobnotLee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So excited to finally upgrade coffee maker but every time I open the lid to add water, condensed water runs from the lid down the back of the coffee pot. I have to clean water up every time I want to make a pot of coffee. Very disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Leaks

    Posted
    dwback

    Bought it 7-10 days ago. Leaks from the bottom of the unit, despite taking all the approproprate action to prevent it leaking. If held up and view the bottom, the water leak is in the front of the unit. This item is going back to store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    poorly made coffee maker

    Posted
    Anthony
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a bad purchase. The coffee maker made a loude vibrating noise and when water came out of the single serve side that water splashed out of the cup all over the counter. So we returned and got our money back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible buy!

    Posted
    GLpz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Coffee maker leaks from the bottom, also as it is brewing single cups the nozzle sprays water in all directions. Luckily no one got burnt. Item Was retuned after 2 weeks of use.

    No, I would not recommend this to a friend

    • Brand response

      Product Expert

      Hello,

      We are sorry to hear this, and will make sure to let our factory know.

  • Rating: 1 out of 5 stars

    I returned it

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The unit is massive. It barely fits under my cabinets. To move it out on to the counter you have to unplug the very short cord. Extremely hard to fill the water tank.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Brewer I have ever bought

    Posted
    LauroAP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Multiple problems; uses too much space, controls are complicated, cup brewer had many problems, coffee density was never consistent

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Love the 12 cup pot

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the concept of this coffee center, I have even emailed the company with this configuration of the center. It’s already broken after 10 days

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    leaks

    Posted
    Zeke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Returned. The water reservoir leaked water all over my countertop.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Had to return

    Posted
    katshee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It did not work. i returned it for an other model.

    No, I would not recommend this to a friend