Customers are positive about the ease of use, dimming capabilities, and LED light feature of the smart dimmer switch. However, customers are negative about the product's compatibility with certain setups, the reliability of the app, and the price.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 81 reviews
Pros mentioned:
Dimming, Ease of use
Rated 5 out of 5 stars
Simple to set up and easy to use
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Simple set up. Has never lost connection. Seamlessly integrated to my Amazon echo system. Once I selected the correct type of bulb, the dimming feature also works great. I will be buying more of these to replace my other smart switches.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Nicholas, we are thrilled to hear that you had an overall seamless experience getting your switch set up. We hope to continue to provide you with an excellent smart home lighting experience. Thank you for taking time out of your day to leave a positive review! -Cync Support
Pros mentioned:
Ease of use
Cons mentioned:
Compatibility
Rated 5 out of 5 stars
Wanted all my smart lights on the same app
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
bought for an LED ceiling fixture that said it was only tested to be compatible with certain dimmers. I already had cync bulbs and this same dimmer in another room and wanted all my smart lights on the same app. Took me 15 minutes to install, works perfectly. Came with a standard screw in bulb insert to make another regular bulb smart, which I plan to use in a nearby lamp. Got on discount, hope this product won't be discontinued!
I would recommend this to a friend
Brand response from Cync Support
Posted .
Danielle, thank you for taking the time to review our Cync Dimmer Smart Switch! We are thrilled to hear that you had a seamless setup experience. Please note that the included bulb adapter will not make a traditional light bulb smart, however, it does ensure consistent functionality of your smart switch when installed in a light bulb on the same circuit. You are welcome to contact us at 1-844-302-2943 for any questions or assistance. -Cync Support
Pros mentioned:
Ease of use
Cons mentioned:
App reliability
Rated 3 out of 5 stars
Easy to install
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is one of the best switches I have ever used but the app has a lot of issues called customer support it took him a little over an .hour to get me up and running its up and running the only issue I have now is just about every time I log in it wants my password but it won’t except it so I have to reset it and many times I forget my new password do to multiple times of resetting
Alexa works great and so does the program only issue is the password
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello Allthetoys, thank you for bringing this issue to our attention. We deeply apologize for the issues you had with your passwords. If you are having frequent issues resetting your password feel free to contact us at 1-844-302-2943 to look into this further. -Cync Support
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Good switch, awkward button to find in the dark.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The switch works well but the button is a little awkward to push when entering a dark room. I would recommend their paddle style switch over this one, but functionally this switch works very well.
If you do have issues with your lights flickering you will have to install the light bulb adapter that comes in the box. I have all cync smart light bulbs but i still needed the adapter. I heard it's only an issue if you have no neutral wire.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Caleb, we appreciate your thoughts on the ease of using the Cync Dimmer Smart Switch in the dark. We have passed your feedback along to our Development Team. You are welcome to contact us at 1-844-302-2943 for additional feedback. For more information on the Bulb Adapter that is included with this switch, please see our website at cyncsupport.gelighting.com/s/article/adaptor-assistance-for-3-wire-smart-switches -Cync Support
Pros mentioned:
Dimming, Ease of use
Rated 5 out of 5 stars
So Glad I have
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great in my dining room. I have it set on a routine so comes on even when I am not at home. Will dim or brighten with the command of my voice to Alexa.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Dawna, thank you for taking the time to share your experience with our Cync Dimmer Smart Switches! We are thrilled to hear that you are enjoying the convenience of using voice commands to control your smart home devices. -Cync Support
Pros mentioned:
Dimming, Ease of use
Cons mentioned:
Price
Rated 5 out of 5 stars
Easy to install for old house before the 80s
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worked as advertised. Tried one just to make sure it would work with our house that was built before the 80s so it has no neutral wiring. The house does use Romex wires, so it did have the ground.
Everything worked as expected. I put it in a room with ceiling light with 3 bulbs which created a load more than the 15w. Dimmer works as well.
The only down side is that these switches are pretty expensive compared to others.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello Johnny! Thank you for this great five star review! We are very happy to hear that you are happy with our No Neutral Dimmer Switch. -Cync Support
Pros mentioned:
Led light
Rated 4 out of 5 stars
Smart home
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Switch works great after installing new LED bulbs.
I would recommend this to a friend
Brand response from Cync Support
Posted .
That’s great to hear! We appreciate you allowing us to be a part of your smart home venture with our products. Thank you for your review! -Cync Support Team
Rated 4 out of 5 stars
No issues
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been standardizing on GE Cync devices.
They are priced right and you dont need a bridge or additional equipment
I would recommend this to a friend
Rated 3 out of 5 stars
Best option for no neutral wire
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this switch a couple years ago and it has been mostly working well. The app works well, but you have to wait a few seconds after opening before clicking the light. Otherwise it may not turn on, and you’d have to try again. That’s no biggie though. It does connect with Alexa and google home. The connection with Alexa is subpar. Routines involving this will either be delayed by 10-50 seconds or just not run at all because Alexa lost connection with the server and then you have to disable the skill and then reenable it (you’ll have to sign back into your Cync account again).
I would recommend this to a friend
Brand response from Cync Support
Posted .
Hello JonathanC, we deeply apologize that you experienced issues with your Cync routines. We want to get this resolved and would love to get to the bottom of the issues you are experiencing. Please consider contacting us at 1-844-302-2943 so we can get you taken care of. -Cync Support
Pros mentioned:
Dimming
Rated 5 out of 5 stars
Smart Buy on a Smart Switch
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you need a three way switch that handles dimming and has smart integration this is a great selection. It configures dimming for all types of bulbs, which is a big deal. No light flicker, smooth operation and easy to setup automation schedules. The only issue is if you lose wireless connectivity the switch flips to a lower dimmer setting. You can manually bump it back up or use Alexa to voice control it to 100%.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Thanks for taking your time in writing us a review we appreciate it so much. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfectly works with in my room and easy to sync and everything is on the app
I would recommend this to a friend
Brand response from Cync Support
Posted .
Thank you for taking time out of your day to leave a review for the consideration of others. On behalf of us at Cync we appreciate your business! -Cync Support Team
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great game Switch
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Actually works better than expected. Bought a total of three to control three banks of lights in the kitchen. You can set up each as part of a group “say Kitchen” to control them all at the same time. I’m using Alexa.. Each one is separate as well and can be turned off and on individually using their individual is; “Island lights”, or “Table Light”. etc
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Thank you for sharing your experiences. We greatly appreciate you taking the time to leave a review! -C by GE Support
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great switches.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love these switches. Easy to in to install and connect.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Thank you for choosing Cync! We are happy to see this positive feedback and are thrilled you have been enjoying all that they have to offer. -Cync Support
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Easy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Smart and convenient switch, easy to set up and very useful
I would recommend this to a friend
Brand response from Cync Support
Posted .
Thank you for choosing Cync to enhance the quality of your space! We are thrilled to be responsible for making a positive impact. Our team is grateful you chose to leave this review for others to consider. -Cync Support
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
easy connection , I just bought the wrong kind?
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it really is a easy set up. I was able to connect it fast. my box had two black wires and one tree. I connected black to black, black to black, green to green. turned the power back on but the smart switch didnt power up. I guess it was because the ceiling fan had those mini bulbs that are only 5 watts and they do not fit the bulb adapter?
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hey Steve, thanks for reaching out to us. We would need to know more information about your setup to assist with this issue. Please reach out to us directly at 1-844-302-2943 and one of our wiring experts can assist with wiring up this switch properly. -Cync Support Team
Pros mentioned:
Ease of use, Led light
Rated 5 out of 5 stars
Great value
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well. Easy to set up and get going and app connected without any issues. Really like the LED ring light option depending on what room it’s installed in. Reacts quickly to voice commands
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Glad you had an overall smooth experience getting setup with your new smart switch. Thank you for taking the time to leave a review! -C by GE Support
Rated 5 out of 5 stars
Nice dimmer
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a very nice product even if you don't have Dimmable lights this will convert any bulb into a Dimmable bulb.
I would recommend this to a friend
Brand response from Cync Support
Posted .
Tejinder, thank you for sharing this positive review for the Cync Dimmer Smart Switch! We're happy to hear that you are using Cync switches to improve your home lighting experience. -Cync Support
Pros mentioned:
Ease of use
Cons mentioned:
Price
Rated 5 out of 5 stars
nice one
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
nice 3 wire switch, but its expensive.
there should be cheaper switch.
TP link is another good option, other then that it work great easy to use and integrate.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
We appreciate the honest feedback! Thank you for leaving a review. We hope you enjoy your new smart switch. -C by GE Support
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
C by GE
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The switch is easy to setup on the app and use, sometimes the app hangs but I’m sure they’ll be updating that as they find out about these glitches. Professional installation is recommended when dealing with 3 way setup.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Thank you for the review! Glad you were able to get your switches setup in our new app. We appreciate the feedback and it will be shared with our development team. -Cync Support Team
Pros mentioned:
Ease of use
Rated 3 out of 5 stars
Works great after it connects
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this switch for lights in a media room. Every night when you try to use the switch through the app it takes a few minutes to connect. I wish it would stay connected for faster use. after it connects it works instantly for the rest of the night. dimming lights and turning them on or off without getting up during a movie or while playing games is awesome.
Installation was really easy and instructions were very clear.
Not sure I would recommend this switch over another brand as this is the only smart switch I have used. I have many more switches to upgrade so I will be trying out a different brand and will update this review.
No, I would not recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Maxxar, thank you for taking your time in writing this review we appreciate it. We're sorry that you experienced some issues. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]