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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 33 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

64%would recommend to a friend

Customers are saying

Customers value the ease of use and installation of the Wire-Free Motion Sensor. Customers also appreciate the motion detection feature, which activates lights when motion is sensed. However, some customers have reported issues with the initial setup process, indicating that it can be time-consuming and may not always work as expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-33 of 33 reviews
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE makes awesome products and I absolutely love this sensor. It works as it should and has a variety of motion settings to pick from

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      The Cync Team is ecstatic that you chose to share this positive review. We appreciate you taking the time to review your experience and are thankful you chose us! -Cync Support Team

  • Rated 4 out of 5 stars

    Good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a motion good sensor for c by ge bulbs, sensitive too, which you can adjust the sensitivity settings, which I think is good and neat.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you Timothy for sharing your thoughts and experiences with your devices! It means a lot to us and we hope you enjoy your motion sensor. -Cync Support Team

  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this in my pantry with a C Life light, every time I open the door it kicks right on. Great sensor!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Techsu! It’s great to hear that we have been able to help make your pantry just a bit brighter. Thank you for taking time out of your busy day to leave us this review! – Cync Support Team

  • Rated 5 out of 5 stars

    Motion detector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well once it's connected to the app! Took a few tries connecting it but overall great product

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you taking the time to leave this review. Thank you for choosing C by GE for your smart home needs. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Light Sensor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice item! Easy to install, need to get another one.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Glad you had a seamless experience getting your lights setup with your motion sensor. Thank you for your review! -Cync Support Team

  • Rated 3 out of 5 stars

    wish it was less expensive.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never get the device to work, maybe my phone was to old. I ended up returning it.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for leaving us this review! We are sorry to hear that you were not able to get the Smart Motion Sensor set up. If in the future you decide to give us another chance we would love to assist you! Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team

  • Cons mentioned:
    Setup

    Rated 2 out of 5 stars

    Does not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and did not work. Called C by GE and they tried to help but could not. :-(

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there, we're sorry the product didn't work for you! Can you leave us a note at [email protected] in regards to this review? We'd like to get in touch.

  • Rated 3 out of 5 stars

    Work like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little addition to home security. Great Christmas present for family member.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Hello Nelson! Thank you for taking the time to leave us this feedback on our Wire-Free Smart Motion Sensor! We are happy to hear that you and you family have been enjoying your experience. - Cync Support Team

  • Rated 1 out of 5 stars

    Zero stars! It does not operate properly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does not operate as advertised even after 2 hours on phone with help desk! Do not waste your time. I put 4 hours into this product and eventually gave up

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We apologize for any issues that you're experiencing with our wire-free motion sensor. Please don't hesitate on reaching our support team at 1-844-302-2943 or email us at [email protected] we'll be more than happy to assist!

  • Rated 1 out of 5 stars

    Whats wrong?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got this to connect, Not sure whats going on but the bulbs didnt work either i might give them abother try later on letting them workout the problems before i try again

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there, sorry to hear you were not able to get them connected to the C by GE app. The wire free motion sensor requires the smart bulbs to be added to the app first and put in a room with the motion sensor in order for it to control the lights. We would love to help you get this setup! Feel free to reach out to us directly at 1-844-302-2943 or [email protected]. -C by GE Support

  • Rated 5 out of 5 stars

    Alexa lights off

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get in bed and say Alexa, sconces off. Boom, shut eyes go to sleep.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love hearing how our products have made your life easier! Thanks for taking the time to share your experience Charlie. -C by GE Support

  • Rated 1 out of 5 stars

    Dissapointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. Only seems to work with C by GE devices Returned

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry to disappoint! Unfortunately our wire free motion sensor only works with C by GE devices connected through the C by GE app. -C by GE Support

  • Rated 1 out of 5 stars

    Buy something better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These motion sensors are a waste of money. I got 2. One of them worked for 2 days, the other for 5 days. Everytime I reset them, it connects and adds them to my "home" and 5 minutes later they stop working again.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry for any frustrations or less than ideal experiences you faced with our products. If you are still experiencing any issues please reach out to us at 1-844-302-2943. We would love the opportunity to make this right. -Cync Support Team

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