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Customer Ratings & Reviews

D-Link - DCS Pan and Tilt Indoor 1080p Wi-Fi Network Surveillance Camera - White-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 227 reviews

81%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 227 Reviews
  • Rating: 2 out of 5 stars

    It's Just ... Bleh

    Posted
    Delta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    CONCLUSION: - expensive for a 2MP camera. - performance is middling at best. - impossible to setup or configure without internet access. - at the $100 price point there are many, many other choices with better video, capabilities, and software. DETAIL The camera performance is just middling, not very impressive at all given the price. In addition to the sharpness and clarity being below standard, mine doesn't turn the night light on or off correctly. So daytime looks grey, but nighttime things look pinkish or purple. And let's just say that a slightly out of focus look combined with funny colors doesn't work well. In addition, it's pricey for a 2MP cam ... but what's worse is that I see nothing in the cam to justify the cost. (The fact that mine may need to be returned obviously colors my opinion.) The software app is okay. It wants to be your home automation center, and if you wish to write instructions to your devices in it you'll find it a bit complicated. But the app and the cam must be able to talk to the internet or you cannot configure it. If you're like me and you block cams' internet access at the router this is a problem. Or, if you have poor internet access. Given you can get 4MP (or higher) cams that produce better images/video for the same price or lower, there's no reason to recommend this camera.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing like the OLD DLink Cameras

    Posted
    Dsquared
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Alright, let me start by saying I'm a moderately advanced user. I had the prior DCS-5030L. On that one, you can go into the router settings, and hook the camera up to a NAS server of your choice or one that you built, which was my case. I built a NAS server with a lovely 8 TB hard drive in it for the purpose of recording 3-4 months of surveillance. This set up worked for months, but the camera was only 720p. It could connect to my phone so I could get remote recordings and put them in my photo library and it would still shift video to the NAS. So, I decided lets do the come up -- lets get 1080p. I have the NAS space. I am glad I didn't return the old camera just yet: I plug this one up, and uh... let's just say it is trash. You can only control the camera with a buggy terrible little app. Yeah. That's all. You cannot, I repeat, you cannot attach the camera storage to a NAS. Just an SD card or some nonsense cloud recording provided by D-Link. You are bugging. This camera is going back to the store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Connection problems

    Posted
    Dragonfire13
    • My Best Buy® MemberMember

    I bought this camera to put into my mom’s house so I can check on her. I took it out of the package, read the setup instructions and started the process. The first 5 times I tried to connect it to the WiFi it gave me an error half way through the process. I then hardwired it - same error. I called the support desk - eventually told me the camera was faulty and I should return it - I did and got another one. Same friggin issue so, they told me that it will only connect to 2.4ghz connection. So after an hour on the phone with Xfinity, I split the router so I could connect to the 2.4G - after several attempts - SAME THING. Back to D-link support. Told me I should return again but find one with firmware 1.01 or 1.00 (instead of the FW 1,02 on the one I had) RIGHT - I’m going to go back and forth to a store to buy a product that obviously has not been fully tested on a leading cable system!! Taking it back and buying a different camera.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Adequate, but could have been better.

    Posted
    amkelsch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The camera works fine, but there were/are some minor annoyances that really left me wanting more. First, you're limited by the AC adapter to mounting the unit near an outlet. While I knew this going in, and the cord is fairly long, my original plan to plug it into a recessed outlet above my kitchen sink was thwarted by the physical size of the plug. It was far to wide for the recessed outlet, so I ended up having to route the cord down the face of my upper cabinets to reach the nearest outlet. Secondly, if you mount the unit to a wall, or other vertical surface, be aware that the camera will not rotate to keep the picture orientation steady. You're basically limited to panning up or down without having to rotate your phone or crane your neck to see the correct orientation. Not a BIG deal, but still a little annoying. The app on my phone is a little finicky, and sometimes needs to be restarted, but otherwise works fine. On the plus side, there were no issues with setup, and the picture is clear enough that I can see my dog blink and breathe from about 20 feet away. The camera has given my wife and I peace of mind by allowing us to check in on the house/dog while we're away, and ultimately, I have no regrets about this purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I had a hard time setting this camera up.

    Posted
    Poochie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this camera primarily because it would accept a 128 GB micro sd. card. I tried several times to get the camera to store every thing on the sd. card with no luck. I contacted customer service several times and was told I would have to the app to change record to sd. card but, was told the web site was down. I watched an on line setup video from D-link and it showed how to change the record setting to record to the sd. card but again I was told the web site was down. I called customer service and they told me you could not change the settings on this settings an you could only record to the cloud, if this is true what is the purpose of the 128 GB sd. card. I could not use this camera because of this. The end story is, I returned the camera. So Sorry!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Product

    Posted
    Casey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this camera to put into my house so I can check on it while I'm away. Got it home and took it out of the package, after reading the setup instructions attempted to get it going. The first time I tried to connect it to the WiFi it gave me a error half way through the process. So instead I hardwire it and attempted it again. Once again I was met with the same error. After getting mad that it wouldn't connect I called the support desk and asked if there was any tricks. They told me that it will only connect to 2.4ghz connection. So I disabled the 5.0 on my router and attempted it once more. About 3/4 of the way into connecting it gave me an error again. Lets just say I'm returning this camera all together.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I would not buy again

    Posted
    Chris
    • My Best Buy® MemberMember

    Camera worked in live view but it had a few issues. I could not get it to send notifications to my android or my wife's iPhone. This meant someone could be in my house taking everything and I would never know unless I went to live view. Called customer service 3 times and they couldn't get it to work either, so I finally returned to camera and cancelled my subscription, the kicker was Dlink would not refund the 50.00 for the subscription , said they don't control it Google does and the policey is no refunds. Thank goodness Best Buy gave a full refund for the camera! I personally will never buy another Dlink product as I also had trouble with a router from them.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Considering the price this is excelent

    Posted
    Whizard
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the ONLY 1080 camera I've seen that comes in at this price and has pan and scan. I bought this so I could talk to and see my handicapped wife while at work or in the other room. I've not used it as much as I expected I would but at least I have it. Image is good, it responds to position commands pretty well, somewhat confusing since it hangs from the ceiling and the reverse setting doesn't seem to flip the inputs for left right also. There are 4 presets plus home, so if you set those up it helps a lot. I think net lag seems to make two way talk awkward, though I've rarely used it. So the interface software might need some work but the camera is quite nice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good security

    Posted
    Kat0108
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    On the first week after installing my friend & I were watching workers in my apt. from another location via the camera & caught one of them going through my dresser drawers actually touching my undergarments in a very creepy manner. I couldn’t get the camera to record this so I am glad I had a witness & that is my only complaint - the set up could be easier & more user friendly. I have another dlink can that was much easier to set up than this one. The overkill with features is confusing. I just want a simple set up that allows me to monitor & record. Its working right now but it took me a bit to figure this out. There isn’t a clear direction for WiFi vs cellular & I used up all my cellular data in having it set up wrong. All in all worth the money though.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not an IP Camera

    Posted
    Nukem05
    • My Best Buy® Elite MemberElite Member

    If you want to be completely stuck in the “mydlink” ecosystem, this is perfect for you, other than a really sluggish app. It’s labeled “IP Camera” in the search options, but it isn’t. You’d think you could plug it into your network, plug it on, and, you know, access it via IP, but no. You need to download an app on your phone, create an account with d-link, and set it up over Bluetooth. There’s no IP stream option, you can only view it through the app. Some people have muscled their way into an “ip” type setup so you can get it on third party devices, but it’s a hassle, and could be killed with firmware update.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    App sucks

    Posted
    Henry
    • My Best Buy® Elite MemberElite Member

    I bought this camera yesterday, setting it up was easy. I installed the app and loaded it up, app was a little wonky from the beginning but the setup went pretty well. The resolution was pretty good, night vision worked pretty well. The next day I went to work and loaded the app to check up on my new puppy. The app is horrible, it’s laggy, you try to pan and it either doesn’t respond or it responds several seconds later. I tried to turn the sound on so I could hear what was happening, that worked about 2 times out of the 15 times I tried it. I’m returning it tomorrow. A good camera ruined by its software.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2 units 2 Hours 1 BIG waste of time

    Posted
    TDSTIM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Neither camera would ever finish setup. Called D-Link tech support and they were friendly but could not resolve the issue. Tech told me to return the 1st one thinking is was defective. I did and the second one was doing almost the same thing. Tried Android and iPhone apps and neither worked. Tech said he would get back with me after checking with the next level of support and that has never happened. Returned the second unit and purchased a Wansview at half the cost and 15 min setup.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    BooHiss

    Posted
    namyzzo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    L00ks cool - but.. So I had 2 of the earlier 720p models (3-4stars). This newer Dlink 1080p can only be accessed using a Phone/Webapp. There is no way Or easy way to access this using a web browser. The phone app is kinda glitchy. Limited viewing time and the app times out (you cant just let it go on and on to live view - you have to keep reconnecting due to DLINKS settings/terms of use). If you are wanting to connect this to a NAS for constant recording - I don't think its possible for the Average User to configure. Might not even be possible at all.. SKIP THIS DUD.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy, bad out of box

    Posted
    Matt
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought the camera with high hopes of a nice wireless camera. At home, I was unable get it to connect to their app. After 1 hour on the phone with their tech support and 25 failed attempts to get the thing to connect, they informed me that it’s a known problem with this cameras firmware, they CANNOT fix it and they don’t know when they will be able fix it.....and they are still selling it. She said some of them may work but they don’t know why. My advise, steer clear, save your time and money

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don’t kid yourself, It’s a toy

    Posted
    Mdbrownn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Motion and sound detection is a joke. Changes in sunlight trip the motion sensor even at its lowest setting. Might be useful if you want to monitor a windowless bathroom or closet. The audio pickup sensor is also out of wack, both are overly sensitive. It makes a noise, (relay?) when switching to IR, audio monitor also picks this up. Had to turn off all push notifications due to all the bogus trips. Maybe a future firmware update will correct this, but for now, a basic IP camera is a better option.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice camera; blah control interface

    Posted
    DoubleUJay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The camera shows a nice pic and Pans, Tilts, & Zooms as expected. It is set up and controlled via the phone app ONLY!. That is really inconvenient. The interface is a bit confusing and obtuse- not intuitive at all. The first one I got could not connect to the wifi as described but the replacement worked as described. Note that multiple networks (5G, Guest, etc) can confuse it. There is no realtime interaction beyond the two lights on the front. Once connected and configured, it does the job well.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT PTZ

    Posted
    Rockiegirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Needed to put a camera at a location where internet service was difficult. I bought this after explaining to the Best buy sales guy. He recommended this Camera. Didn't regret it!!! It worked perfectly with the mobile hotspot and the quality of feed is great. For the price i was shocked. The video, the sound and the clarity was what we were looking for. The notification of movement on point. The sd card feature was another great feature. I am happy with the functionality of this camera and the price was well worth it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for a security camera

    Posted
    Dennis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this camera to view the interior of my winter home in Florida while I am in NY. It was simple to set up and connect to the Internet. At first I was getting multiple security alerts and was concerned until I realized most of the alerts were from when lights came on of off in the house. The unit is very sensitive to changing light condition. The ability to turn the camera from my Iphone is a distinct advantage. Thinking of buying another for NY house.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good camera

    Posted
    Boob
    • Verified PurchaserVerified Purchase

    Good camera but does not work with mydlink+ or mydlink lite. Newer app unnecessarily complicated and esoteric. Floating bubbles and too many windows to get where you want to be. Takes forever to load. Won't work with older phones and ipads soon. Can't acess on windows computer. Not password protected. Not an extender like some of there older cameras. Nice it has ceiling mode if you hang it upside down. I would recomend it but only if with an unmixed group of cameras. I still go to the older app to view the older cameras.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good Camera, Poor setup

    Posted
    User1
    • My Best Buy® Elite MemberElite Member

    Purchased this model based on the Best Buy reviews and a DLink at another office. WiFi setup proved too time consuming, so a wired connection was used. Wanted to view the web cam image in real time on a PC,like our other model Dlink. This model does not have portal viewing, only viewing with the App. Trying to tweak the settings to record only motion during closed hours was challenging. Instructions for setup, scheduling and configuration should be available, since there is not an intuitive interface for the user.

    No, I would not recommend this to a friend