Customer Ratings & Reviews
- Model:
- DFF070B1BSLDB-6
- SKU:
- 6402043
Rating by feature
- Quality
Rating 3.4 out of 5 stars
- Value
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are not satisfied with the condition of the refrigerator upon delivery. Multiple customers have complained about the product being damaged, with dents and scratches.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Damaged, Delivery
Will never buy anything from Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered the refrig to my driveway and left. I called the customer service and was told this item was not qualified to deliver into my house! Are you kidding me? Why when I ordered it online the website didn't state this? Well, after I asked some friends to help me move it in (my wrist was injured and could lift weight) then opened the box, I found the door was damaged. If I chose to refund or exchange, I had to go through it again, so I accepted the 10% discount offer. I'm not a happy customer at all!
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi Toby,
hank you for taking the time to write a review. We regret to hear that you leave us a two-star rating. We are always working towards improving our products and appreciate any feedback you can provide to achieve this. Please send your feedback to consumerservice@danby.com and make sure to include the model number in the subject line.
Sincerely,
Earl
- Cons mentioned:Damaged
Danby fridge dented
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is as expected except it arrived incredibly dented and customer service is not easily accessible to submit that it arrived damaged.
I would recommend this to a friend - Pros mentioned:Neutral silver color, Small size
Danby 7cu ft refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a 1930s apartment building, so I had to find a refrigerator less than 22 inches in width. Meaning I had limited options. What I like about this: Doors could be altered to open to the left. Color is nice neutral silver. I would have preferred more space for the fridge, less for the freezer. But like I said, limited options. And the Best Buy people were quite nice. A day after I bought it, it went on sale. So when I called Best Buy, they gave me the sales price
I would recommend this to a friend - Cons mentioned:Damaged
Dinged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was perfect except the condition of the fridge when unboxed. It was dented and scratched. It was installed on a yacht and needed I for a trip and didn’t have an opportunity to exchange it.
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hello Stub,
We are sorry to hear that your order arrived with dents. This problem is handled by the carrier and we have no control over its delivery. We will pass this information on to our suppliers and our store team. You can also contact the store where you purchased the device and let them know about this experience so they can inform their courier partner.
Best regards,
Earl
No title
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know exactly what I needed I am very satisfied with the product. But there was a little damage during shipping and handling, next time do a better job of protecting merchandise so there is no damage during the shipping process.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hello Oldtimer,
I'm glad to hear you are satisfied with your Danby Freezer, despite the minor damage incurred during shipping. We apologize for any inconvenience caused by the handling process and appreciate your feedback on improving our shipping procedures to ensure products arrive in pristine condition.
If you require any further assistance or have additional feedback, please feel free to contact our consumer service team at consumerservice@danby.com. They will be more than happy to assist you and address any concerns you may have.
Thank you for choosing Danby, and we appreciate your understanding.
Regards,
Earl
- Cons mentioned:Damaged
Danby Dented in Transit and agents trying to fix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to exchange and not return this fridge because it was damaged in transit. When the Geek Squad came to install it, they reported exterior dents to the supervisor. I have booked a new appointment with the Geek Squad for Monday, August 12 for the exchange of new fridge sku #6467055, but I have received the Best Buy confimation yet. This cost me so many hrs on the phone and no word yet.
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi Sandra,
I'm so sorry to hear that your Danby freezer was damaged during transit and that you're experiencing delays in the exchange process. I can understand how frustrating it must be to deal with this issue.
I want to assure you that we're committed to providing the best possible customer experience. I've reached out to our consumer service team, and they will work with you to resolve this issue as soon as possible. They will be in touch with you shortly to provide further resolution.
In the meantime, if you need any assistance or have any questions, please don't hesitate to reach out to our consumer service team at consumerservice@danby.com. They're available to help.
Please let us know if there's anything else we can do to make things right.
Regards,
Earl
- Pros mentioned:Energy efficient, Small size
Perfect Small refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, for its small size Refrigerator. Light on the electric bill.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Regards,
Earl
- Pros mentioned:Auto defrost
Danby
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice refrigerator that comes with auto defrost. very quite operation as well...
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hello Cali,
Thank you for taking the time to leave an excellent review. We’re so happy you like our Danby - 7 Cu. Ft. Top-Freezer Refrigerator. Welcome to the Danby family of products!
Regards,
Earl
- Cons mentioned:Damaged
Damaged product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was damaged. it was not noticed until the box was removed. After several attempts to return the product was unsuccessful. I just decided to keep the product with a 10% discount. I will not consider purchase a product of this type in the future.
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hello BoysGirls,
Thank you for taking the time to write a review. We regret to hear your refrigerator arrived damaged. It would assist us if you could contact us through email at [email protected] with a few images of the damage for us to review.
Regards
Ann
Danby Refrigerator/Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No need to review at this time. We have only had it for about 2 weeks.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi RetiredMale72,
Thank you for choosing the Danby Refrigerator/Freezer. We understand it's still early days, and we hope it continues to serve you well for many years. If you ever have any questions or need assistance, don't hesitate to reach out. Welcome to the Danby family of products!
Regards,
Earl
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came earlier than the time it said. Which is good time. Thank u
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi,
Thank you so much for taking the time to leave us a review. Your feedback means a lot to us and we hope that you will continue to support our products. Welcome to the Danby family of products!
Regards,
Earl
- Pros mentioned:Freezes well
Fridge Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes well! Although it was shipped upside-down it freezes very well.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi,
Seeing that you leave us a 5-star rating is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Danby Products. We look forward to serving you for many years to come!
Regards,
Earl
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for My camper and it's great love the room and lights.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi Belle1014,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Regards,
Earl
- Cons mentioned:Damaged, Delivery, Door opening
Barbara J. Hall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered a day early and sat on the apt. porch, blocking my downstairs neighbor! It was in jeopardy of being stolen overnight! Also the freezer door was dented! A day after it was installed, I had to go buy the proper outlet and extension cord. Why such a short cord on refridge? Also, the installers told me I had to make another appointment to have door opening reversed! Ridiculous!
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hello,
Thank you so much for your wonderful review! We appreciate you taking the time to share your experience with us! We look forward to providing you with great products and service again! Thank you for choosing Danby Products. We look forward to serving you for many years to come!
Regards,
Earl
Kitchen Queen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is lightweight and perfect for my 3rd floor apartment.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi ArneliaJ,
Thank you for the 5-star rating. We are glad to hear that you enjoyed your Danby Appliances. We hope that you will continue to support our products. Welcome to the Danby family of products!
Regards,
Earl
- Cons mentioned:Dents on the side, Difficult to move
Not a happy customer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered to my front porch. It was not easy to move at all. Also once unpacked there were dents in the side.
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi,
We're sorry to hear that your order arrived with dents. We will pass along this information to our suppliers and warehouse team. Also, We would encourage you to contact our Consumer Support and fill out a web submission form if you encounter any issue with your Danby - 7 Cu. Ft. Top-Freezer Refrigerator. https://www.danby.com/en-us/support/ Kind regards, Earl
Dented Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.item came with a large dent in the side of it. Terrible!!
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi, We're truly sorry for the inconvenience caused by the dent on your freezer. We understand how frustrating it is to receive a damaged product. Please accept our sincerest apologies for this oversight. Kindly reach out to our consumer service team at consumerservice@danby.com, and we'll promptly assist you with a resolution.
Best regards,
Earl